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2015-16 Chair's Report

I know these reports always start with the usual rhetoric about being busy and doing well as an organisation, but in this case for the 2015-16 year for IMPACT Community Services that would be an understatement if ever there was.

This last year saw IMPACT gain 16 new contracts worth over $3.5 million and subsequently increased employment to 40 extra staff. We continued to embed our new brand into the community and have been preparing for the upcoming rollout of the NDIS into the region.

The team at IMPACT has been busily working their way through the Strategic Plan resulting in some fantastic outcomes for the organisation. One of our goals was to remain financially viable into the future with a ‘break even or better’ forecast.  With some tight financial management the last 2 years has seen increased surpluses both years which gives us the capability to absorb any shock from changes to funding models or any withdrawal of contracted services by Governments in future years.

IMPACT has also expanded geographically in the last 12 months which was also aligned in our Strategic Plan. We now have contracts in place in Agnes Waters and in Rockhampton with both offices imbedded well into their communities they are servicing. This expansion along with the other new contracts including a new Skip Bin contract has seen our staff numbers increase to over 170.

The Board continues to review our ‘Social Enterprise’ model of small businesses as well as support our self-funded and much needed ‘IMPACT - Street Outreach Service’ that is supported by many community volunteers from throughout the region.

On behalf of the IMPACT Board of Directors I would like to thank and congratulate our Chief Executive Officer Tanya O’Shea for all the time and effort she puts in to making IMPACT the organisation it is. Tanya has not only led this fantastic team this year, but she has done so while studying for and graduating with a Masters in Mental Health Practice and a MBA. We are very pleased that Tanya has agreed to continue to lead IMPACT for the next 5 years.

All of this work couldn’t have been completed without the support and direction of our Senior Management team of Steve Beer and Leonie Carlile who also deserve a special mention, along with our Managers and all IMPACT staff who together have achieved fantastic outcomes for the year.

The 9 volunteer community representatives that make up IMPACT’s Board of Directors also need acknowledging. All of the Board are committed to the organisation and its Vision and Mission. They put in many hours of their own time to continue to move the organisation strategically forward and I thank them all for the commitment they have put in over the last 12 months.

The Board would also like to acknowledge and thank all those who supported or assisted IMPACT maintain our mission to transform the lives of people we meet every day and make a difference in our community. IMPACT is very blessed to have so many like-minded community volunteers who put in hundreds of hours to many areas of the organisation and we thank them all for their time and enthusiasm.

David Batt

Board Chair – IMPACT Community Services