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Mentor

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Last updated:
28/11/2022

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting people access the support they need, when they need it. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Do you enjoy supporting people to reach their goals? If yes, our Mentor position at Gin Gin could be perfect for you. In this role, you will work with our customers to help them gain new skills to progress to employment. 

About the role 

On a day to day basis, you will:

To enjoy being a Mentor, you will have:

Our offer to you

Our benefits include:

How to apply

Download the Position Description

Submit your application today and provide your:

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain a Working with Children and NDIS Worker Screening clearance, plus proof of Covid-19 vaccinations prior to starting employment.

Employer questions

Your application will include the following questions:

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

About the role   

Across the South Burnett region, our part-time Peer Support worker provides:

As part of a small team, on a day to day basis you will:

To make a difference in this role, you will have:

Our offer to you:

To find out more, view our Position Description

How to apply

Submit your application today and provide your:

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ and from culturally and linguistically diverse backgrounds. 

We believe that diversity makes us stronger and we provide equal opportunity to all. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain a Working with Children and an NDIS Worker Screening clearance prior to commencing, together with proof of up-to-date Covid-19 vaccinations.

Employer questions

Your application will include the following questions:

IMPACT Community Services Limited (IMPACT) is a community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people. 

Are you good with people, have great community connections and a natural problem solver? 

If so, our Employment Retention Mentor in IMPACT’s new JOBHELP initiative is the perfect role for you. 

You will support new employees to settle into their job and help alleviate any issues which may affect their ability to stay in work by advocating, mediating and negotiating for the worker with their employer. To be successful, you will need to be a great communicator, have significant knowledge of barriers to sustaining employment and be able to support new employees create strategies to maintaining their employment.

You will be flexible, take the initiative and not be scared to try something new. You will enjoy a challenge and be vocal on ideas to support change and continuous improvement. You will be comfortable working alone to deliver your program’s results but also know you are part of a team. But most of all, you will know that what you do contributes to the bigger picture and that in this role, you are making a difference by helping people be the best possible version of themselves.

Our offer to you as an Employment Retention Mentor:

To find out more, download our Position Description and full list of staff benefits at our Get Involved - Careers With Us page at www.impact.org.au 

How to apply for the Employment Retention Mentor position

Submit your application via SEEK today and provide your:

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. Selection for all vacancies is on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check, an NDIS Worker Screening clearance and proof of Covid-19 vaccinations.

Employer questions

Your application will include the following questions:

IMPACT Community Services Limited (IMPACT) is a community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

About you

Do you like working with people to help them identify what they really want to do and how to get there?

If so, then IMPACT’s WORKFit Coach maybe the perfect fit for you. This position will give you the freedom to work with clients to help them unlock new skills and strengths, with a focus on improving their digital literacy. This opportunity supports clients access over 70,000 pieces of learning content to develop personal and workplace skills. 

Once our clients know the job they really want, you will help them to create the right resume and cover letter. If you are digitally savvy, an excellent communicator with exceptional written skills, you will support job seekers one-on-one and in small groups to write their perfect resume and cover letter.

You will be flexible, take the initiative and not be scared to try something new. Enjoy a challenge and be vocal on ideas to support change and continuous improvement. You will also be comfortable working alone to deliver your program’s results but also know you are part of a team. But most of all, you will know that what you do contributes to the bigger picture and that in this role, you are making a difference by helping people be the best possible version of themselves.

Our offer to you as a WORKFit Coach

To find out more, download our Position Description and full list of staff benefits.

How to apply for the WORKFit Coach position

Submit your application via seek today and provide your:

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. Selection for all vacancies is on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check, an NDIS Worker Screening clearance and proof of Covid-19 vaccinations.

Employer questions

Your application will include the following questions:

Samantha Russell is a proud new mum who works at IMPACT’s New Image Laundry.

Sam is an integral part of the team and has made incredible progress both personally and professionally in the four years since she started work at the laundry.

“Early in my life I developed a panic disorder which was quite hard to deal with. It got so bad I wasn’t comfortable leaving the house,” Sam said.

“Looking back, I was in a really hard spot, but I’m so proud of how far I’ve come.”

New Image Laundry is one of IMPACT’s social enterprises, designed to help people maintain employment by providing a supported working environment.

Laundry manager Daniel Leary said when Sam first started she was quiet, unassuming and had been unemployed for an extended period of time.

“Now, she’s just blossoming,” he said.

“It’s just wonderful to see how Sam’s confidence has grown – both at work and as a Mum but it hasn’t been without its challenges.”

There was a stage where Sam had given up on the ability to work and drive because she was too anxious.

“I thought about how we could help Sam, so I connected her with some of IMPACT’s other programs – Mental Health and the Cooee Group.

“One of our Mental Health Support Workers Wendy Lindeman really took Sam under her wing and guided her through the difficult time.”

Sam said IMPACT and the laundry team were extremely supportive and assisted her to get the help she needed to get back on track.

“The laundry staff are like a second family to me,” she said.

“I know that I’m supported here and that it’s a safe environment that I can come to, even if I’m having a bad day.

“IMPACT has helped me learn new and different skills, develop coping mechanisms and work through my challenges.

“It’s been great to talk to other people who face similar struggles and learn about what they do to cope.”

Danny said Sam has improved immensely over the last few years and is now a Quality Control Supervisor, which plays an important role in the business.

“Sam is great at what she does and is pivotal in ensuring the laundry is maintaining its customer base,” he said.

“Without quality, we don’t have customers and without customers, we don’t have a business.

“Sam is always the one that steps up and helps without being asked, she just takes it on her own shoulders.

“When you look at where Sam was four years ago compared to now, it’s truly a great success.

“Down the track I can see Sam being a wonderful mentor for people working through similar challenges.

“I’m incredibly proud of Sam and am excited to see what the future has in store for her.”

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses fear and self-reflection.

By IMPACT Community Services Managing Director Tanya O'Shea

What are you afraid of? Heights, snakes, flying?

Tanya O'Shea, IMPACT Community Services Managing Director

All of these fears are valid, and very common amongst us. But what about when it comes to your day-to-day life? Is fear holding you back from doing something you want to do? Perhaps it is related to a relationship, work, or study.

Fear, like all emotions, is the physical sensation that we experience when biochemical and electrical chain reactions occur within our body.

Yet here’s the thing.

Our brain can’t distinguish between what we imagine and what is real. Perhaps we hear a noise and start imagining someone is breaking into our home. Our brain starts producing stress hormones like adrenaline and cortisol to prepare us to fight or run – it is part of our human wiring to keep us safe and survive dangerous situations.

But when fear becomes a driving force in decision-making where the stakes are considerably less life-threatening, we need to evaluate exactly what is causing our fear and why.

We need to determine whether what we fear is an immediate threat or a legacy of our past that we continue to carry with us. Maybe it is fear of rejection, failure, or judgement that is preventing us from making a change or pursuing an interest.

Often, we know what we should do, but fear paralyses us or holds us back.

We look for answers and confirmation everywhere but within. And it is why we are never truly satisfied, nor do we find peace in the opinions of others.

What is one thing that you would do today, if you knew that you couldn’t fail?

Time to get real.

What is holding you back from doing it?

Is it fear? If so, are you going to be in danger if you do it?

If not, you have given yourself a green light to get clear about what is driving that fear and how you start putting strategies in place to overcome it.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses self care plans and why we struggle to enact them.

By IMPACT Community Services Managing Director Tanya O'Shea

The human capacity for creating and upholding habits and routines is incredibly fascinating – and the adoption of positive wellbeing practices, and lack thereof, is no exception.

Tanya O'Shea, IMPACT Community Services Managing Director

For the most part, we know what’s good for our wellbeing, physical and mental health, or we know where to find out more information.

We know that we should be getting adequate sleep each night, eating healthy, drinking water, taking time for ourselves – and yet, more and more people are feeling tired, burnt out and stressed.

What is contributing to this rising mental health crisis people are facing and are self-care plans the answer? Or do they simply add to the stress?

People know what self-care’s important and yet seldom is it enacted or upheld.

10 years ago, amid a busy professional and personal life with two children, study for multiple degrees and board services, I found myself completely exhausted daily.

It took my GP telling me a stroke weas in my immediate future if I didn’t address the effect that stress, and pressure was having on my life – so I got to making a change.

With wellbeing a constant practice in my life, I’m exploring what motivates and disciplines others. 

What I’m most curious to know now is, why? Why are people struggling to maintain and implement a self-care plan in their life when it is designed to make daily life a little less stressful.

Do we have a proclivity for self-sabotage, do we feel time poor, do we feel selfish for prioritising ourselves?

This is an area I am eager to investigate in an upcoming project and I would appreciate your help, should you’d be inclined to share.

Questions will relate to what you know about self-care and whether you actively engage in maintaining your wellbeing.

This is not a criticism, but an exploration of local perspectives on mental health, self-care plans, the challenges of a self-care plan, and what more could be done to make a bigger difference in your life?

If you would like to contribute, please visit www.impact.org.au and complete the survey on our home page at Self-care and wellbeing survey - Impact Community Services.

As part of a project through Queensland Alliance for Mental Health, IMPACT Community Services’ Managing Director Tanya O’Shea is undertaking research into the space of mental health and wellbeing with regards to the implementation of self-care practices. Focusing on accountability and discipline, Tanya is interested to hear from you about what you know about wellbeing and self-care, and whether it is a priority for you.

Self-care is the practice of strategies we put in place to ensure good physical, spiritual, emotional, and mental health is maintained. Self-care helps us navigate the busyness of daily life without being overwhelmed and stressed.

By participating in this survey, your responses are anonymous and will be used to inform the work undertaken by Tanya with regards to the Wellbeing First Innovation Hub project.

For more information about the Wellbeing First Innovation Hub visit: https://www.qamh.org.au/resources/wellbeing/


"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the importance of kindness.  

By IMPACT Community Services Managing Director Tanya O'Shea

When it takes about three positive thoughts to outweigh a negative one, it can seem like an uphill battle to create a positive life. But it’s a battle worth fighting when we realise how incredibly easy it is to bring positivity and kindness to someone’s day.

Often the kindest gestures aren’t ones of grand expense, nor do they take up a lot of time.

Simple acts of kindness like a smile and ‘good morning’, or a nod to a stranger you walk past can make the world of difference in someone’s day.

And with October 7, marking World Smile Day why not spread a little kindness?

This event comes after Harvey Ball, the artist who created the smiley face in 1963, saw the over-commercialised use of the artwork and wanted a day dedicated to smiling and acts of kindness.

Smiling is a social contagion. It can have a ripple effect of positivity, even in a brief or fleeting moment.

When I go for a morning walk, my intention is to achieve eye contact, smile and say good morning to every person who I see.

Sure, I have people who look away or just look at me like ‘it’s way too early for good mornings, stop talking to me’, but that’s okay.

Since making this a routine, some of those people who used to look away, now smile and say hello before I do. 

For some people though, this passing interaction may be the only one they have that day. You could be the only person that makes eye contact and smiles and says hello to them all day.

I believe it’s these small gestures which promote feelings of inclusion and community.

The way you show up, effects people. A study by Eric Wesselman found people given an air gaze (no eye contact) from a stranger felt significantly more disconnected than those who received eye contact.

Every day we have an impact on people, on our family, our work colleagues, friends, strangers that we cross paths with, so why not make it a kind one?

Speaking to industry professionals and relevant organisations can make taking the leap into a new area of work all the more exciting!

And that’s exactly why IMPACT Community Services is hosting a meet and greet day from 10am-1pm on October 19, 2022 for people interested in working in the disability support sector.

At the event you will be able to meet employers, speak with current carers and meet community choir participants.

Local organisations Community Access Care, Care Right Associates and Community Lifestyle Support will be onsite and eager to discuss the industry with you.

There will also be a free sausage sizzle held throughout the morning!

For more information phone Michael Hayman on 4153 4233 or 0419 773 615.

At IMPACT Community Services we understand that for some people the process searching and securing a job can be a daunting task, but you don’t have to do it alone – the WORKFit team is here to help.

WORKFit’s ultimate goal is to provide you with the tools to independently develop your skills and improve your employability. This flexible program enables you to enter at any of the four stages, depending on your needs.

One of the stages is called JOBHelp. Mentor Andy Keen said the JOBHelp team could help with personal administration matters, including obtaining a tax file number, explaining superannuation, and advise you of any additional documentation which may be required.

He said WORKFit was designed to help people who may be long-term unemployed, recently left school or undecided about a career path, have transport issues, are pre-pension age, or experiencing mental or physical impairment which can make job searching and security challenging.

For Andy, it is not only important to try to line up interviews for clients which are available, but also those of interest to them. The focus is not essentially about getting ‘any’ job.

He said WORKFit also helped explain to people realistic expectations about the workplace and interview process, with specific coaching around the employer of choice.

Andy said this enabled people to be better informed and prepared when making decisions about potential job opportunities.

He said the WORKFit team wanted to see people succeed and aligning people with jobs in suitable industries was part of this process. The other was continuing to support clients once they’ve gained employment.

He said supporting clients in the workplace could include explaining workplace paperwork, policies, and procedures, communicating with your employer (with your permission), mentoring and coaching.

JOBHelp mentors can be a point of contact for clients in times of conflict, anxiety or being overwhelmed.

The WORKFit program has a holistic approach to helping someone become job-ready, which includes the resilience and wellbeing course ADAPTABLE.

The JOBGym aspect of this program is dedicated to identifying and learning skills with specific emphasis on teaching you “soft skills” such as customer service, conflict resolution, presentation and communication.

JOBScan uses digital algorithms to rate and review your resume against jobs you’re applying for, and with specialised help you can update your resume to increase your chances of gaining an interview.

By participating in JOBScan you will have 12 months access to this advanced technology as well as the personalised support by our Digital Coach to help guide you through the process.

WORKFit is a free program and available to job seekers regardless of which job network agency, support provider you are affiliated with.

The program is free and available to all job seekers regardless of which job network agency, support provider you are affiliated to.

For more information about the program or to contact the team visit WORKFit - Impact Community Services or phone  0459 860 928.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses what we consider work and the choices we make in life.  

By IMPACT Community Services Managing Director Tanya O'Shea

What do you consider work in your daily life?

For years, there’s been important discussion regarding the inequity of unpaid work between genders, however continuing this conversation in today’s society seems redundant for a few reasons.

Tanya O'Shea, IMPACT Community Services Managing Director

Firstly, much of the information and data implicitly relates to heteronormative couples (male/female) which is an outdated concept.

Secondly, conversations about unpaid work suggest household activities cause stress and injustice towards one’s own lifestyle.

Which is interesting in today’s challenging climate when people are struggling to find suitable housing and the cost of living is unmanageable for some.

Shouldn’t we just be grateful to have the opportunity to do unpaid work if we choose?

Perhaps for ‘unpaid’ labours of life we do get paid, it’s just in a different form of currency: pleasure, health, satisfaction or simply having our basic needs met. Maybe by reframing chores as choices we get to make about our life and how we spend our downtime, we can live a less stressful and more empowered and grateful existence.

When the mindset towards household chores, exercise, or personal responsibilities is considered a choice, it can have an invigorating and inspiring impact for you to be an active participant in your own life.

Sometimes things get added to the work ‘to do’ list because they’ve been traditionally considered unpaid work – but this truly depends on you.

I do over 35,000 steps on a weekend doing practical, unpaid activities that are different to my workday schedule, avoiding sitting in front of my computer or the television whenever possible. I enjoy exercising, cooking, walking the dogs, catching up with friends, attending an event and working in the garden, picking up leaves, repotting, harvesting the veggie garden and replanting it. For me, some of these activities are a form of meditation that help to ‘fill my cup’, rather than deplete it.  

Some may consider these unpaid activities as mundane. Personally, I am filled with gratitude that I have a home, a family and a garden that gives me a choice to do these things.

What activities are you grateful for that you don’t get paid to do?  

Feeling lonely, particularly for the older people in our community, is no small matter - it can have a significant impact on one’s wellbeing.

According to the World Health Organisation, ‘a large body of research shows that social isolation and loneliness have a serious impact on older people’s physical and mental health, quality of life, and their longevity’.

WHO state, ‘the effect of social isolation and loneliness on mortality is comparable to that of other well-established risk factors such as smoking, obesity, and physical inactivity’. 

For many older people in our community experiencing social isolation can be combated by volunteers with the Community Visitor Scheme.

When volunteering with Community Visitor Scheme at IMPACT Community Services, you can spend at least an hour each fortnight visiting people in aged care facilities, or whom have home care packages.

This friendship program is about enriching lives, so it’s important that you are both enjoying the time you spend together. Some of the activities IMPACT’s volunteers do are playing cards and board games, listening to music, going for a short walk, having a cuppa and a chat or even letter writing.

People may be experiencing social isolation for myriad of reasons, from little contact with friends or relatives, to feeling isolated from their culture and heritage, and mobility issues that prevent them from taking part in social or leisure activities.

CVS volunteers can improve help people feel less lonely.

While no one is immune from feelings of loneliness, we can do our part to make friends, family and older community members feel a little less alone by volunteering.

IMPACT has been delivering the CVS in the region for nearly 30 years, helping thousands of people stay connected and find new friends.

Quality social connections play a huge role in our wellbeing, and by volunteering with CVS you could be making a positive difference in the life of someone else, and yourself.

IMPACT has volunteering opportunities Bundaberg, Monto, Gayndah, Childers, and Gin Gin.

To find out more about volunteering at IMPACT, phone Heather on 0448 035 891 or 07 4153 4233.

Did you know you can access prenatal and postnatal care with IMPACT Community Services’ Foundations for Life program?

Each fortnight a midwife comes to IMPACT to answer any questions you and your partner may have about pregnancy and parenting in a one-on-one session.

The midwife can perform physical checks, take measurements, and has a doppler, a machine which can enable you to hear the baby’s heartbeat.

After you have had your baby, the midwife can do in-home visits for up to six weeks.

The aim of the Foundations for Life program is to improve access to high quality and appropriate antenatal and postnatal care for vulnerable and at-risk women aged under 25 years and their partners in the Bundaberg region.

IMPACT’s Positive Start Parenting team leader Lesley Allen said the midwife gives wonderful advice and was very knowledgeable.

She said having the individual sessions with the same midwife can create a greater sense of reassurance, less chance of conflicting information, and a stronger rapport.

Lesley said parents feel safe being able to speak with a midwife at IMPACT.

She said this program was a great opportunity to ask any questions you or your partner might have early on in the pregnancy journey.

As part of the program, IMPACT hosts educational forums covering all things parenting. In the past there have been forums on bathing a baby, dental hygiene, and introducing solid foods to a child’s diet. The next forum will cover Baby massage.

The Child Health team has assisted the Foundations for Life program in providing parents with Pepe-Pods which provide a safe co-sleeping setup for parents and new-born babies.

For more information about this group phone 4153 4233.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses gratitude and its effect on wellbeing.

By IMPACT Community Services Managing Director Tanya O'Shea

Gratitude may seem like somewhat of a buzzword these days, but there’s plenty to be abuzz about.

Tanya O'Shea, IMPACT Community Services Managing Director

The practice of gratitude is not only a nice thing to do for others but also for yourself. Research suggests that being grateful and expressing gratitude towards others can improve our happiness and quality of life. Gratitude enhances empathy, improves physical health, mental wellbeing, quality of sleep, self-esteem and, also has the capacity to reduce stress.  

Identifying what you’re grateful for, especially during challenging times, can help foster resilience and improve our wellbeing.

Expressing gratitude to others goes a step further from identifying things we are grateful for. It actions it, often shifting the focus to appreciating the kindness, nature, and acts of others. When we meaningfully express our gratitude and appreciation for others, seldom is it lost on them.

Several years ago, I received an anonymous gratitude card filled with praise and positivity about me. This act, seemingly so simple, was incredibly uplifting. The generosity of such an act can have a compelling effect on people and their capacity to cultivate happiness, kindness, and compassion.

While September 21 marks World Gratitude Day for 2022, and it’s well worth pausing on this day to reflect and express gratitude – there’s also no time like the present.

There are various ways in which to show or express gratitude; these include writing thank you notes, keeping a gratitude journal and practicing mindfulness.

The great thing about being grateful is that’s really easy to get started, you don’t need any special equipment. Simply start by observing and noticing the things that people are doing around you each day that you appreciate or are thankful for. Make a mental or written note of who did it and why you are grateful to have noticed it.

We all know using our manners can go a long way, and simply saying ‘thank you’ is no exception, particularly when we’re talking about gratitude.

Take a moment today, on September 21 and every other day to reflect on what or who you’re grateful for and how you can share it.

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