New machines set to double capacity of NEW iMAGE Laundry

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More than 200kg of laundry just become light work at NEW iMAGE Laundry.

The commercial laundry is an initiative of IMPACT Community Services’ which serves Bundaberg and the surrounding areas.

IMPACT’s Laundry manager Daniel Leary said they recently installed two Jensen Washer Extractor 110kg machines.

These Front Loader single pocket machines will essentially double the capacity of the laundry.

“The current wash capacity at the Laundry was 180kg at any given time, with the average cycle being around 45 minutes,” he said.

“The current machines are 40kg, 60kg and 80kg. Meaning that it would take three machines to produce 180kg every 45 minutes.

“These 2 new machines are each 110kg which allows us to process an additional 220kg every 45 minutes.”

Daniel said this equated to a new capacity of 400kgs every 45 minutes.

He said without the new machines the laundry was operating at close to its maximum capacity and this made it difficult to pursue other contracts to drive production and sustainability further.

The new equipment allows the laundry to fine tune its operation, reduce overheads. It now also allows us to drop existing machine out of production for essential maintenance at given times while still maintaining good production levels.

Servicing a range of local aged care facilities, hospitals, medical practices, accommodation outlets and more, the laundry is committed to working to meet all guidelines set by the Australian Standards AS/NZS 4146.2000 for the collection, loading, storage and sorting, disinfecting, washing and delivery of linen.

Daniel said key aspects to commercial washing operations and remaining compliant to medical and aged care standards are Mechanical, Thermal and Chemical disinfection.  

The Mechanical Action is achieved by the engineering of the inner drum and the rigorous tumbling process. The Thermal action is achieved by the injection of steam continually throughout the wash cycle to maintain set temperatures. And the Chemical disinfection is maintained by the computer-controlled injection system which delivers concentrated wash, softening and neutralising chemicals.

Daniel said the washing machines operate up to 80 degrees Celsius depending on the fabrics being processed, while the ironer operates at 180 degrees Celsius and the dryers at 90 degrees Celsius. This will eliminate any pathogens or viruses that may have been in contact with the linen.

The machinery and wash cycles are calibrated each month to ensure that all the above measures are being meet. Importantly, the linen is also pH tested to confirm neutral pH linen was going back to clients. This is particularly important for use in hospitals and aged care facilities were when patients and residents will have contact with linen for prolonged periods.

The machinery was commissioned on June 8, 2022.

Some interesting facts:

Current research suggests that the covid virus cannot withstand temperatures at or above 70°C (158°F). All medical, aged care and accommodation linen at NEW iMAGE Laundry is washed at between 75 and 80 degrees Celsius.

When washing clothes for Bed Bugs or lice, wash cycles above 65 degrees for 10 minutes killed 100% of all life stages. Washing at 40 degrees killed all adults and nymphs, but only 25% of eggs. Therefore, washing clothes for bed bug dis-infestation should be done at the hottest temperatures. Most domestic washing machines will not maintain these temperatures for any period to eliminate these pests.

The extraction process of moisture or final spin cycle by our washing machines is done at 350 G-forces. In comparison, the massive G forces experienced by a space shuttle astronaut at take-off is 3 G, while fighter pilots can only manage up to about 9G for a second or two in a vertical manoeuvre.

NEW iMAGE Laundry is located at 4 Inglis Court, Svensson Heights, and is open 5 days a week from 8am to 3pm.

Want to know how our commercial laundering could benefit your business, visit webpage or call us on (07) 4152 6158.

While reducing Domestic and Family Violence is not a simple nor easy feat in the Bundaberg community, there are numerous organisations and professionals working to do just that.

And now, there is a Bundaberg-specific framework which professionals can use to streamline language, principles, tools, and strengthen their network of organisations by Working Together.

IMPACT is proud to have collaborated with Family Law Pathways and the Family Relationship Centre to create the Working Together Commitment.

Having launched the framework during Domestic and Family Violence Prevention month at IMPACT, Intensive Family Support manager Staci Rae said this tool outlines the way our community aims to cooperate with each other, stay focused and communicate more effectively.

She said there were about 25-30 people from various professional background – social work, health, council, and childcare – who attended the launch. 

“Collaboration is key to combating DFV in Bundaberg,” she said.

She said this commitment would work alongside the charter for children and young people’s wellbeing.

With high domestic violence rates in the community, Ms Rae said this framework is designed to support anyone who works with people in the community sector.

The recent launch provided an encouraging sign of dedication and hopefully reassurance for anyone who is experiencing or has experienced DFV, that they are not alone and there are people who can help.

For more information about the Working Together framework and how it could be integrated into your workplace, contact the Family Relationship Centre.

If you need help you can contact IMPACT’s IFS team on 4153 4233 between 8am and 5pm Monday to Thursday and 8am-4.30pm on Fridays.

Or phone one of the hotlines below if you need help now:

Domestic Violence Services

DV Connect: 1800 811 811

Edon Place: 4153 6820

Men’s Line: 1300 78 99 78

National Sexual Assault, Domestic Family Violence Counselling Service 1800 737 732 (1800 RESPECT).

For all other domestic violence related matters, phone Policelink on 131 444, 24 hours, 7 days a week .

Family and child safety

Child Safety Central Queensland Regional Intake Service (business hours): 1300 703 762

Child Safety (after hours): 1800 177 135

Family and Child Connect (FACC) 13 32 64 to share your concerns for families in your community.

Parenting/mental health support

Parentline: 1300 30 1300

Lifeline: 13 11 14

Beyond Blue: 1300 224 636

Understanding wellbeing and resilience is not only a key part of overcoming challenges in your personal life, but also when it comes to finding and maintaining employment.

And that’s exactly what IMPACT Community Services’ new program WORKFit is dedicated to in the ADAPTABLE stage.

WORKFIT is a free and voluntary program comprising of 4 stages, each designed to overcome barriers and help individuals achieve their goals.

ADAPTABLE Mentor Jonathan Bailey said the course was about empowering people to take control of their lives.  

He said resilience wasn’t something that people were born with, nor was it a personality trait – which meant people eager to empower themselves could learn and develop this skill.

For Jonathan, resilience is the ability to bounce back from adversity, to grow and thrive in the face of challenges and the ability to move forward when there is an opportunity.

Positive wellbeing is a crucial element to long-lasting resilience. He said the two went hand-in-hand to promote a healthier lifestyle aligned to your values and interests.

With a focus on wellbeing and interaction, Jonathan said over several modules, ADAPTABLE would cover the various facets of wellbeing, resilient practices to overcome roadblocks – whether they be from external or internal factors, workplace applicability – and when to put these skills into motion.

Jonathan said there could be various reasons people may be hesitant looking for a job; they may have had a difficult experience in the past, perhaps they’ve been met with rejection after rejection or maybe they’ve never had a job before and are anxious about what it would involve.

He said not only was improved wellbeing important when looking for work, but once you found a job that worked for you, it could increase your self-esteem and general mental health.

Jonathan said the program was client based to ensure each individual could be supported in the best way possible.

All our WORKFit services can be used in conjunction with other local employment providers for anyone who requires a little extra support.

These programs are available to residents in receipt of benefit. To find out more phone the WORKFit team on 0459 860 928.  

The value of a safe place to learn and be supported when entering parenthood cannot be overstated.

IMPACT Community Services holds a weekly group session for young parents or soon-to-be parents to connect with one another and learn from health professionals.

IMPACT’s Positive Start Parenting Team Leader Lesley Allen said this group was aimed at providing support and education for people aged 15-19 years old.

She said information to help the young parents prepare for when the baby arrives without fear of judgement was what the group was all about.

During their first session a representative from Child Health spoke with the group about their new Pepe Pods which they can give to the parents before the baby is born.

The pods are used to enable safe, co-sleeping for parents and new-born babies.

Lesley said the session will not always be held at IMPACT, with the potential to host the group at a local park or café if it is of interest.

The young parents group meets on Wednesdays from 3.30pm-4.40pm to ensure they aren’t missing out on school.

IMPACT can also aid with transport to the sessions should you require it.

For more information about this group phone 4153 4233.

The 2022 theme for National Volunteer Week is ‘Better Together’, and it couldn’t align more to the vision of IMPACT Community Services’ Community Visitor Scheme.

The CVS is a friendship program which links volunteer visitors with people who live in aged care facilities or at home throughout the Bundaberg and Burnett regions.

This year marks a massive 30-year milestone for IMPACT’s CVS program, with several volunteers participating for more than two decades themselves!

Since having been involved in the CVS pilot program and three decades of delivery, IMPACT estimates more than 2800 volunteer positions have been filled and thousands of people have had someone to call a friend.

And it is not just the residents who benefit from the program, but also those who are volunteering.

By sharing skills and stories with one another, valuable connections and friendships can be made.

As part of the visit, perhaps you’ll enjoy having a game of cards, listen to music, play a board game, take a short walk outside, help to write letters, reminisce, or simply have a chat and a cuppa.

The CVS volunteers are asked to visit at least once a fortnight and spend time doing what they both enjoy.

IMPACT Managing Director Tanya O’Shea said she could not be prouder of the CVS volunteers who give their time to meet with local residents, socialise, and minimise potential impacts of isolation, particularly for people who may not have regular visits with family or friends amid the Covid-19 pandemic.

CVS volunteer opportunities are available in Bundaberg, Monto, Gayndah, Childers and Gin Gin.

This week for National Volunteer Week and every week, IMPACT gives its thanks to all those who volunteer to help improve the lives of fellow community members.

For more information about IMPACT’s CVS program visit www.impact.org.au or phone 4153 4233.

Regardless of if you have hundreds of thousands of dollars coming in or you’re below the poverty line, people can be stressed about money.

Some of the questions surrounding money include how to get it, how to save it, and how best to spend what you have. 

Financial Wellbeing is a term used to describe a financial status whereby you can financially cope if your current income, employability, or circumstances change.

IMPACT Community Services’ Community Navigators case manager George Nathan is a financial counsellor, and he describes financial wellbeing as being able to “weather the storm”.

There is sometimes a sense of taboo and even shame surrounding discussions of money, but George said the reality is very few people are ‘good’ with their money so attending a workshop to gain financial information and education shouldn’t come with any stigma.

He said people could appear to live a luxurious life but actually be up to their neck in debt.

With professional experience in debt collection and as a financial counsellor, George said he brings business acumen, financial counselling skills for low- and high-income earners to the judgement free monthly Financial Wellbeing Workshops at IMPACT.

He said we need to learn from each other.

For George, breaking down finances is a matter of ‘needs’ and ‘wants’.

You need to pay for your food, petrol, phone and shelter. Your wants can include activities like dining out. When you can identify potential money leaks, which could be buying multiple coffees per week or videogames you can’t afford, you can start to prioritise your spending.

George said one of the ways people can be caught out with their spending is the easy access to Buy Now Pay Later services. He said the easy access to short term loans means that people are experiencing financial hardship as they overcommit themselves and then they struggle to make repayments.

With growing demands for immediacy, the days of layby are few and far between.

The monthly workshops will focus on topics like debt, budgeting, and financial advocacy (your financial rights and responsibilities).  

IMPACT’s monthly Financial Wellbeing Workshops are once again being held at IMPACT’s headquarters at 108 Bargara Rd.

The workshops are held on the third Thursday of the month, the upcoming on is March 17, 2022 from 10am-11am.

IMPACT also has one-on-one sessions available, via appoint.

For more information or to book your spot at a monthly workshop or one-on-one session, email communitynavigators@impact.org.au or phone 4153 4233.

Seeking help for your mental health is no easy feat, but it’s an incredibly powerful step to take.

Having someone to listen and support you can be invaluable.

It can go a long way in the face of hardship and mental health struggles, and it is what IMPACT Community Services’ Family Mental Health Support Services is dedicated to.

FMHSS support workers provide non-clinical support for children between 0 and 18 years-old who are at risk of developing, or have developed a mental health condition, and their families.

Whether you can identify you and your family’s needs or not, the FMHSS team is a brilliant starting point.

Our team can help with matters regarding anxiety, depression, social anxiety, suicidal ideation, sexuality, and gender identity.

If your needs fall outside of FMHSS expertise, the support workers will refer you to another organisation who can help.

Supporting families in the region to get the appropriate assistance is paramount for our team.

Within the FMHSS is a team of dedicated support workers who can help you identify potential barriers and help overcome challenges.

Each with their own varied specialities, family needs are tailored to within the program and the support worker themselves.

One of the newest FMHSS support workers is Leonard, who joined earlier this year.

No stranger to helping others, Leonard spent years aiding families in the Cherbourg community and is now looking to support families in Bundaberg.

For Leonard, trust and communication are critical, and it all starts with listening.

A lot of people have “shields up” and he said if you don’t listen and let them tell their story in their time, you can’t establish trust and how best to support them.

Leonard said everyone was different, some of which don’t know where the support available to them is.

Thus, listening and creating a judgement-free space was crucial to ensuring their actual needs are identified and met.

He said throughout his experience in this field, culture and family were close to him and his work.

Leonard said being part of a dedicated team and getting out in the community had been great since joining IMPACT. 

IMPACT FMHSS support worker Leonard.

With regards to mental health, Leonard said support workers aim to give clients the tools to achieve their goals.

Building independence and guiding people to unpack their challenges and achieve their goals by themselves was vital.

He said it was great to have an organisation with various support services available in the community.

“I think it would be great to have something like this everywhere,” he said.

“When you have a company that has a range of services in one place, it’s really great.”

He said anyone looking to access FMHSS can reach out as a self-referral.

People who access the FMHSS can have an initial six free weekly sessions and further long-term support is available for those who are eligible.

Support can include after school support which incorporates team-building activities, evidence-based programs, social inclusion, and anxiety busting activities.

The FMHSS can help re-engage school students and provide in-school support.

For parents, education and mental health awareness is offered to help break any mental health stigma and promote a healthy environment for everyone to grow.

FMHSS Team Leader Samantha said the positive influence of a support worker can have on someone’s life was priceless.

Whether it’s a trip to the beach, borrowing a book from the library, or having an honest conversation about identity, a support worker’s job is varied and invaluable.

For more information about FMHSS visit here, or phone 4153 4233.

While leadership is often easy to define, it’s not always so easy to practice.

But IMPACT Community Services’ Finance Manager Jenna Williams has been leading and developing her skills since joining the Bundaberg team five years ago.

Jenna joined IMPACT in 2017 as a Finance Officer, before taking on the role as Finance Team Leader in October 2018 and more recently took on the role as Finance Manager in January 2022.

During her time at IMPACT, she has completed a Foundation of Intentional Leadership program (FoIL), run through the Institute of Mangers and Leaders, after being selected by IMPACT management to attend.

The FoIL program, now called Leaders Lab, seeks to develop leadership in staff as the organisation grows its own workforce.

Leaders Lab involves monthly staff training sessions, Diversity Council of Australia sessions, access to IMPACT Academy for personal development resources, coaching, mentoring and more.

“I have learnt so much while working at IMPACT and value the commitment they have to developing their staff,” she said.

“I am a strong believer that you never stop learning and IMPACT support this.”

Jenna said it was great to be a part of the finance team as they all pitch in and help and support each other where needed.

She said the finance team has continued to grow and strengthen throughout her time at IMPACT and it’s something she’s looking forward to continuing.

“With new finance and payroll systems currently being implemented, our current goal is to navigate through the changes that these systems will bring,” she said.

“We will have a focus on improving and streamlining our processes and collaborating with IMPACT’s programs and managers to ensure that we are providing value.”

In her new role, Jenna is looking forward to her own professional growth as a leader.

“I also like to challenge myself and see my own growth, so that I can continue to lead the Finance team,” she said.

“It is great to know that I play a small part in making a difference in the community,” she said.

Hearing good news stories at staff meetings highlights that the community is benefiting from having an organisation like IMPACT and the programs that we deliver.

IMPACT Community Services has a range of support services in employment, training, mental health and volunteering.

To find our more visit impact.org.au or phone 4153 4233.

IMPACT is open from 8am-5pm Monday to Thursday and 8am-4.30pm Friday.

With an organisational focus on improving lives, it was reassuring to see IMPACT excel in areas of people and wellbeing.

IMPACT scored at or above 80% in five categories including work and life blend, management, social connection, enablement, and teamwork and ownership.

IMPACT’s People and Culture Manager Karen Craft said employee engagement was important for us because high levels of employee engagement correlate to high levels of customer service and organisational performance.

She said the 2021 Employee Engagement Survey was a way of getting direct feedback from our employees and we had a 75% participation rate – which means most people had their say.

“Our engagement score was 76% which meets the benchmark for Australian companies with 100 – 2000 employee and exceeds the benchmark for global Not-For-Profit organisations by 1%,” she said.

“This is a good overall result, both in terms of our stand-alone performance and in comparison to similar sized organisations.

“77% of people who completed the survey also took the time to make a comment, so we have quantitative and qualitative information.”

In addition to the overall IMPACT result, Karen said there were results for teams of three staff or more and the table of results across the teams is called a ‘Heatmap’.

“There are some fantastic results for some teams and a small number of teams where we clearly need to do more to improve their engagement,” she said.

“Engagement reflects levels of enthusiasm and connection that people have with the organisation and the survey has been a way of showing that these things are wanting in a small number of teams.”

Managers are currently discussing the results with teams and we want to identify one action item with each team that’s relevant for them and one for IMPACT overall to improve.  

The actions and another round of communication will be finalised in February 2022.

CoAct has announced the winners of their Quarter 1 Reward & Recognition program and IMPACT’s very own Angela Bridge has taken out an individual award!

Angela is a JobActive In-Work Support Officer whose dedication to supporting others is part of the reason she thrives in her role.

Finding her work rewarding alone, she was speechless when she discovered she’s won.

IMPACT Community Services JobActive In-Work Support Officer Angela Bridge

Angela said Employment Services Manager David Maxey-Fisher called her into his office for what she thought was to help him with his computer.

“I sat at David’s computer ready to assist and he told me to have a read of an email on his screen,” she said.

“I started reading and read Individual winner - nominated by a colleague – Winner Angela Bridge, my mouth fell open and I was speechless.

“I really didn’t know what to say.”

In her role Angela mentors people who are in work and try to coach them through the rough patches.

“It can be extremely rewarding to see someone gain work and do well in their role,” she said.

“Even more rewarding is hearing years down the track that a past client is still working with the employer that I mentored them with when they first started.”

Discussing the importance of the support services IMPACT provides, Angela said she believes everyone needs a helping hand at some point in life.

“IMPACT is there for people when they need it the most, we treat our clients like people and not just another number or stat,” she said.

“IMPACT understand that life happens and sometimes it’s not as easy as we think.

“The services IMPACT offer are in demand more than ever before with COVID making people feel more alone and Mental Health suffering as a result.

“Staff treat their clients with respect, dignity and compassion as well as each other.”

This year is Angela’s 11th year at IMPACT!

She first started at IMPACT as a Trainee in Front Office and then moved up to Employment Services having several roles along the way.

“IMPACT has taught me a lot about life and myself, for that I’m grateful,” she said.

Angela will now be in with a chance of becoming CoAct’s overall winner for the year!

Congratulations Angela, we’re incredibly proud of you and all the work you do.

It can sometimes be a little tricky and overwhelming to know exactly how to recycle when so many different products are made from a range of materials.

But now there's an app to help take the guess work out of what goes in your yellow-top bin, what needs to be taken to special drop off points and what's general waste - Recycle Mate.

You can use the camera function or search from over 4,000 items in Recycle Mate's comprehensive directory to find out the best disposal option for your items.

Speaking with Bundaberg Now, Bundaberg Regional Council's Waste and Recycling portfolio spokesperson Cr Tanya McLoughlin encouraged residents to download the app to receive quick and convenient access to local recycling information.

“Residents have a proven desire to recycle correctly and reduce what goes to landfill, but often feel unsure if they are always getting it right,” she said.

“This innovative app uses cutting-edge artificial intelligence technology to detect hundreds of different items to find the best local disposal option.

“Simply take a photo with your device’s camera or type the item name and Recycle Mate will provide disposal options specific to our region.”

The items that you place in the yellow-top bins collected by the council go to their Material Recovery Facility on University Dr which is managed by IMPACT Community Services.

IMPACT staff sort by hand all the items that you put into your recycling bins.

At the Recycling and Collections Centre we employ 27 workers with disability under the Australian Government’s NDIS Social Enterprise program.

We provide a supported work environment where our staff help individual workers identify areas to grow their skills and undertake any training to assist in achieving their goals.

Download the Recycle Mate app from Google Play or the App Store.

For more information on recycling dos and don'ts visit the council's website here for a breakdown of recyclable materials.

Recycle Mate is an initiative of the Australian Council of Recycling with funding support from the Australian Government's Environment Restoration Fund program. Adaptation Environmental Support is the program delivery partner.

The region's can-do attitude to recycling is undoubtedly growing!

IMPACT Community Services' Container Refund Point on University Dr has witnessed a massive increase throughout the last year and December with more than a 100% increase.

IMPACT's Enterprises General Manager Robert Henderson said according to the COEX figures we had an "exceptional December" with figures up 180% on the previous year at the CRP.

He said throughout 2021 we also achieved a 108% increase on the previous year.

"This shows that recycling is being taken up by the Local Community," he said.

When you recycle with Containers for Change, you get a 10-cent refund for every eligible container you return.

Most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3L are eligible for a 10 cent refund - they typically have a 10c refund mark on them.

You can check the eligibility by visiting the Containers for Change here.

Some of the items that are not eligible include:

IMPACT's Container Refund Point is located at 78 University Dr and open from 7.30am to 4pm on weekdays and 8am to midday on Saturdays.

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