Case Manager - Intensive Family Support Hervey Bay, QLD

Last updated: 03/11/2023

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Intensive Family Support

The Intensive Family Support Service responds to vulnerable families with children and young people (up to 18), who are at risk of involvement in the statutory child protection system. This is a consent-based program providing case management for clients who agree to engage with the service. This position is based at our Hervey Bay office.

About the Case Manager 

Case Managers work collaboratively with families to identify and prioritise their presenting needs and provide intensive support interventions and engagement with specialist services.   As part of a team, on a day-to-day basis you will:

  • Work with parents and other caregivers, through tailored interventions to build the skills and capacity of parents and carers' to safely nurture and protect their children
  • Develop engagement strategies for families experiencing domestic and family violence 
  • Conduct home visits and continually assess safety and child protections concerns
  • Identify, develop and maintain case plans and goals with families so child protection concerns are addressed within timeframes  
  • Undertake risk assessments where domestic and family violence is identified and engage all family members
  • Liaise and negotiate with service providers including Child Safety 
  • Independently manage a case load of families

To make a difference in this role, you will have:

  • University degree qualifications in human services or related field
  • Working knowledge of domestic violence issues in the community and issues associated with families at risk of entering the child protection system
  • Track record in negotiating with service providers
  • Demonstrated interpersonal and communication skills 
  • Effective written communication including the capacity to conduct assessments and develop an evidence-based rationale 

Our offer to you:

  • 9 day fortnight ( enjoy a long weekend every second week)
  • Salary packaging up to $18,500 per year so you pay less tax and increase your take home pay
  • Birthday bonus day off
  • Paid 2 hours per month to donate to a worthy cause of your choice
  • Opportunities for advancement with our 'grow your own' approach
  • Professional development through internal and external training
  • External supervision
  • Reimbursement of Working With Children and NDIS screening cards

To find out more, view our Position Description and full list of staff benefits at our Get Involved - Careers With Us page at www.impact.org.au

How to apply

Submit your application today via SEEK and provide your:

  • Cover letter addressing the above selection criteria
  • Up-to-date Resume (including 2 recent, professional referees)

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2022-2023 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check and an NDIS Worker Screening clearance.

Employer questions

Your application will include the following questions:

  • Do you have a current NDIS Worker Screening Check?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Working With Children (WWC) Check?
  • How many years' experience do you have as a case manager?
  • Do you have a current Australian driver's licence?
  • Have you completed a qualification in community services?
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