Customer Service Officer - Administration

Last updated: 21/11/2023

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Our Customer Service Officer - Administration provides an exceptional customer experience for everyone who contacts the customer service team based at our Bundaberg head office. As the first point of contact, you will be the ambassador of our vision, mission and values.

The role of Customer Service Officer – Administration has a primary focus of:

  • Customer service
  • Reception administration
  • Support for the Customer Service Co-ordinator in relation to resource administration
  • Implementing reception operations and procedures in an environment where confidentiality, responsiveness, efficiency and service are essential.

You will do this by:

  • Building and maintaining relationships with internal customers to cultivate a thorough knowledge of our organisational structure and the programs/services IMPACT offer.
  • Showcase your office administration talents by being across our busy reception day to day processes and requirements.
  • Contribute positively to a supportive and collaborative team environment.

Our offer to you:

  • Fortnightly RDOs so enjoy a long weekend every second week.
  • Salary packaging up to $18,500 per year to increase your take home pay.
  • Birthday bonus day off.
  • Paid 2 hours per month to donate to a worthy cause of your choice.
  • Opportunities for advancement with our 'grow your own' approach.
  • Professional development by participating in internal and external training.
  • Reimbursement of Working With Children and NDIS screening cards

To enjoy this role, you will have:

  • A track record in maintaining positive public relations with visitors, clients, staff and key stakeholders.
  • Excellent organisational and time management skills
  • Proficiency in Microsoft Office applications 
  • Substantial experience in administration and reception roles 
  • A willingness to rapidly acquire an understanding of IMPACT's diverse programs/services.

How to apply

Submit your application Via SEEK today and provide your:

  • Cover letter showing us why you are a great match for this role
  • Current Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2022-2023 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain or provide prior to employment, a Working with Children clearance and an NDIS Worker Screening clearance.

Employer questions

Your application will include the following questions:

  • Do you have customer service experience?
  • Do you have experience in administration?
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have a current Working With Children (WWC) Check?
  • Do you have a current NDIS Worker Screening Check?
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