Disability Manager

Last updated: 04/06/2021

Disability Manager

IMPACT Community Services Limited (IMPACT) is a community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to work with individuals to enable them to realise and reach their full potential.

The leadership role 

Our Disability Manager leads a client focused and price competitive service to National Disability Insurance Scheme (NDIS) clients. The role is accountable for program sustainability, including:

  • Delivering and growing the NDIS service
  • Preparing and managing to annual plans and budgets
  • Developing and implementing new services

On a day to day basis you will be responsible for:

  • Strategic and operational planning
  • Leading and coaching support workers
  • Developing and fostering a client centred culture
  • Compliance with funding, reporting and organisational requirements
  • Ensuring a high quality service and positive outcomes for clients and their families
  • Program outcomes including financial outcomes

Our offer:

Our benefits include:

  • A fortnightly Rostered Day Off (RDO)
  • Salary packaging up to $18,500 per year
  • Birthday bonus day off
  • Paid 2 hours per month to donate to a worthy cause of your choice
  • Opportunities for advancement with our 'grow your own' approach to recruitment
  • Professional development by participating in in-house and external training and development

What we are looking for: 

To be successful in this role, you will have:

  • A track record in managing and leading a team to provide customer service
  • Working knowledge of the operation of the NDIS and an appreciation of the community and not-for profit sector.
  • Demonstrated experience in human services contract management, service design, development and delivery
  • Financial literacy, including understanding of business drivers and experience in budget monitoring and reporting
  • Working understanding of Person-Centred Practice in the delivery of support services
  • Proficiency in using a client information system and MS Office Word, Excel, Outlook and PowerPoint
  • Well-developed people management skills, capacity and experience in leading a team

How to apply:

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