Employment Services Manager

Last updated: 16/03/2023
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IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

IMPACT Community Services are looking to employ an experienced, professional Employment Services Manager who is responsible for the day-to-day management of our Employment Services, Workforce Australia (WFA). This includes the delivery of services, management of staff and the effective development and management of budgets.

This qualified professional will embrace a high-quality customer service mantra, collaborating with a diverse range of people across the organisation and externally in a Not-for-Profit arena.

 Our offer to you:

  • 9 day fortnight so enjoy a long weekend every second week
  • Salary packaging up to $18,500 per year to increase your take home pay
  • Birthday bonus day off
  • Paid 2 hours per month to donate to a worthy cause of your choice
  • Opportunities for advancement with our 'grow your own' approach
  • Professional development by participating in internal and external training
  • Reimbursement of Working With Children and NDIS screening cards

You will do this by:

  • Strategise with due consideration the requirements of the Workforce Australia and National Panel of Assessors contracts, the local market and the demonstrated needs of the team and customers
  • Participate and contribute to the organisation’s strategic planning activities
  • Communicate performance targets and monitor achievements effectively
  • Evaluate and analyse performance data and indicators in order to identify and understand trends
  • Monitor contract performance weekly and where necessary, work in cooperation with the General Manager and CoAct staff to implement strategies that result in performance and service improvements
  • Ensure that claims are made according to contractual requirements and evidence is factual, current and appropriate
  • Facilitate training and information provision so that staff are knowledgeable and fully equipped for service delivery
  • Attend Employment Services Provider meetings and other relevant community meetings e.g. Chamber of Commerce events
  • Support the Research & Innovation in regards to funding proposals, projects and promotion of the organisations services
  • Ensure that processes and strategies are in place to maximise internal billing opportunities from the Employment Pathway Fund, whilst simultaneously ensuring that a range of quality employment outcome-focused options are available to clients
  • Recruit, supervise and coordinate staff

What you need to be successful in this role:

Essential -

  • Extensive knowledge and experience of Employment Services contracts
  • Program management skills including the ability to monitor performance and address non performance
  • Proven ability to analyse complex problems, identify critical issues and develop strategies for delivering solutions  
  • Strong results orientation and a proven track record of delivering on time, on budget and to required standards
  • Ability to work under pressure and deliver to tight time frames
  • Working knowledge of financial processes and budgeting
  • Demonstrated experience in direct supervision of staff including motivating, guiding, supporting and addressing issues (as required)
  • Proven ability to work as a team player sharing knowledge, contributing proactively to achieving team goals and providing mentoring and guidance to less experienced staff 
  • High level interpersonal, communication, networking and negotiations skills
  • Computer skills covering the complete suite of Microsoft programmes

To find out more, view our Position Description and full list of staff benefits at our Get Involved - Careers With Us page at www.impact.org.au 

How to apply

Download the Position Description

Submit your application today via Seek and provide your:

  • Cover letter showing us why you are a great match for this role
  • Current Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2022-2023 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check, and NDIS Worker Screening clearance and proof of Covid-19 vaccinations.

Employer questions

Your application will include the following questions:

  • Do you have a current Working With Children (WWC) Check?
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • How many years' experience do you have as an Employment Services Manager?
  • Do you have a current Australian driver's licence?
  • Do you have a current NDIS Worker Screening Check?

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