Full-time Mentor (Workforce Australia) - Bundaberg

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Are you passionate about helping people build confidence, develop new skills, and move toward meaningful employment? We’re looking for a dedicated Mentor in our Workforce Australia program to support customers on their journey into the workforce through a holistic, strengths‑based approach.

Why join IMPACT?

• A fortnightly Rostered Day Off (RDO)
• Salary packaging up to $18,900 per year to increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders 
• Leaders Lab, development support for employees aspiring to leadership roles 
• Workplace Chaplaincy for face to face, confidential support 
• Employee Assistance Program
• Westpac Corporate Partner program with discounted bank products and financial education
• Corporate Gym Membership offer
• Reimbursement for Working with Children and National Police Check clearances

About the role 

As a Mentor, you will guide customers through tailored pre‑employment and job‑readiness activities, delivered both individually and in group settings. You will play a key role in building their skills, confidence, and motivation, coordinating a range of activities that support them to achieve sustainable employment outcomes.

To enjoy being a Mentor, you will have:

• Relevant life experience or a demonstrated understanding of the barriers to education/employment experienced by people on Income Support
• A track record in engaging customers, using active listening techniques to identify goals, strengths and obstacles to success
• Demonstrated ability to work collaboratively with community service providers, community networks and employment services
• Skills to coach and mentor customers to achieve goals and plans
• Excellent communication skills and experience in maintaining electronic records
• Qualifications in a relevant field would be desirable.

To find out more, view our Position Description and full list of benefits on our website.

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Up to date resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a QLD Working with Children Check and a National Police Check.