Improving lives is at the heart of IMPACT Community Services’ programs and staff – and our Community Navigators are no exception.
George Nathan recently joined IMPACT’s Community Navigator team as a case manager where he’s eager to start supporting those in need.
“My role as a Case Manager Community Navigator involves supporting participants transitioning to the Cashless Debit Card to access a range of services that are available,” he said.
“The role also supports other members of the community that come to us or are referred and need assistance in a variety of ways.”
No stranger to the work IMPACT does, in 2021 George was delivering a financial literacy workshop monthly to clients and assisted them on a one-on-one basis when necessary.
Having worked as a financial counsellor for 10 years, George felt he was a good fit for the team and could add value to the services they provide.
“I am most looking forward to the variety that the role provides,” he said.
“Whilst I love financial counselling it can take a toll on you when you do the same thing every day for 10 years.
“Assisting people with their financial problems can be overwhelming as you’re dealing with mortgage stress, car repossession, court proceedings and a range of other issues which could easily have a devastating effect on a person’s life and could even lead them to developing long-term mental health conditions.”
He said sometimes it is difficult for members of the community to find assistance for their particular problem(s), which was where a Community Navigator can help.
“A Community Navigator can assist clients in all things and also refer them to the right service,” George said.
“From that aspect the Community Navigator’s role is very essential to the region.
“Having worked in Queensland, New South Wales, and ACT I have never come across a role such as this.”
All members of the community who live within the 4670 postcode can access our services. For more information about Community Navigators call IMPACT on 4153 4233 or visit here.