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Customer Service Charter

Last updated:
21/10/2021

IMPACT is committed to providing excellence in Customer Service to all people connecting with our services, whether a
person seeking advice, an existing customer or a business or organisation working for or with our organisation. We will respect people’s dignity, lifestyle, culture and choices and follow our I M P A C T promise.

Download the IMPACT Customer Service Charter

Please note: This website may contain references to, or feature images, videos, and voices of Aboriginal and Torres Strait Islander peoples who have passed away.

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