Liaison Officer - Alcohol and Other Drug Treatment Services

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Our Alcohol and Other Drug (AoD) Treatment Services program is a new program funded by the Department of Health and Ageing to support the delivery of treatment services in the Bundaberg and Hervey Bay regions. The Liaison Officer manages the treatment service providers who will work support clients to reduce the effect of AoD use on individuals, families and communities in the Bundaberg and Hervey Bay regions. The treatment services are non-clinical and will be designed around community input and needs.

The initial phase of the role is to participate in community service design workshops and put in place the frameworks to select and establish the service providers. The greater part of the role is to manage the treatment service providers via contracts and ensure the achievement of Key Performance Indicators with the Department of Health and Ageing   

About the Liaison Officer - AoD Treatment Services   

This is a newly created role with lots of autonomy and on a day-to-day basis, you will:

• Participate in the commissioning of new treatment services
• Establish new contracts and develop rapport and positive relationships with a range of stakeholders 
• Regularly meet with treatment service providers, respond to any queries and monitor deliverables
• Implement an audit schedule of contracted services to ensure compliance of providers
• Provide record keeping and reporting  
• Ensure compliance with operational guidelines, relevant legislation and program policies

About you

To enjoy this role, you will have:

• Excellent project management and communication skills
• A track record in contract management
• Experience in operating in a regulatory, compliance framework
• Experience in AoD treatment services is desirable

Why IMPACT?

• 9 day fortnight (enjoy a long weekend every second week)
• Salary packaging up to $18,500 per year to increase your take home pay 
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders 
• Leaders Lab, development support for employees aspiring to leadership roles 
• Workplace Chaplaincy for face to face, confidential support 
• Westpac Corporate Partner program with discounted bank products and financial education
• Corporate Gym Membership offer
• Reimbursement for Working with Children clearance

If you would like to help create new, non-clinical AoD services in the local community, apply today! 

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant may be required to obtain background checks prior to employment, including a Working with Children Check.