NDIS Individual Supports Closure: Holding Statement

At IMPACT Community Services, our vision is to improve lives. For many years, we have been dedicated to delivering quality supports that bring meaningful change to people with disabilities across the Bundaberg region. However, delivery of these supports has become increasingly challenging.

Following recent reforms to the NDIS and the ongoing challenging environment, we have made the difficult decision to close our NDIS individual supports, effective January 1, 2025. This decision was not made lightly and reflects the unsustainable nature of continuing the program in its current form.

We understand the significant impact this may have on our clients and their families. Our priority remains their wellbeing and support. We are committed to working closely with everyone affected to navigate this transition. We will meet with each client and their families/carers to work with them and enable a smooth transition.

This decision will also affect 12 staff, including full-time, part-time, and casual employees. We will consult with every staff member to support them through this change.

IMPACT currently supports more than 70 people with disabilities. This decision does not affect our Material Recovery Facility (MRF) operations.

For any inquiries, please contact our NDIS team on 07 4153 4233 or email ndis@impact.org.au

We deeply value the trust and relationships we have built with our clients and their families over the years. Please know that we are here to listen, support, and stand by you during this time of change. Together, we will ensure that every step forward is taken with care, compassion, and understanding.