STRONGER TOGETHER: Recognising the silver linings of COVID-19

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Last updated: 21/01/2021

By Tanya O'Shea, IMPACT Community Services Managing Director


At IMPACT Community Services, 2020 will be remembered as a year of possibility.

This is not meant to sound trite or diminish the fact that it was an incredibly challenging year for many.

Instead, it is to recognise the tremendous commitment demonstrated by our community, who have opened themselves up to new ways of thinking and working.

At IMPACT, this included strategies that until last year, had been earmarked for our distant future.

It would be easy to reflect on the last 12 months and attribute our agility and significant growth in capability to the effects of COVID-19, but instead I would like to recognise those at the core of our achievements last year; our people.

The word ‘commitment’ can be overused, and at times applied in a manner that shows appreciation towards people for simply ‘showing up’.

This is not our experience.

At IMPACT, our team have committed to achieving high performance while enhancing service provision, exploring, experimenting, researching and trialling new and innovative ways to do what they do best – providing services that enable people to reach and realise their full potential.

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Paired with the dedication from our students and clients, we were able to overcome challenges we never thought possible.

Has it been easy?


Have we got it wrong sometimes?

Most definitely.

However, our people have persisted and found ways to navigate through the challenges and uncertainty, and along the way, have uncovered new and exciting possibilities.

We realised just how important togetherness is and developed a new appreciation for where we live.

How lucky are we to call our small regional town of Bundaberg home?

We managed to maintain a level of freedom while other places were locked down in isolation for extended periods of time.

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We had the ability to reconnect with our pets and were given the opportunity to begin new fitness journeys as a means of leaving the house for the short timeframe allowable.

It would be prudent to continue these discoveries into 2021.

According to Winston Churchill ‘We make a living by what we get, but we make a life by what we give’.

We are ready to be bold and step into unchartered territory, and we encourage our community members to do the same.

Together, let’s learn from the lessons of 2020 and grab 2021 by the horns.

Together, let’s take the learnings and build a stronger and more resilient community.

One that creates opportunities for the people that live within it and successfully supports the continued growth of business and industry.

We are stronger together.

Please note: This website may contain references to, or feature images, videos, and voices of Aboriginal and Torres Strait Islander peoples who have passed away.

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