BSB10120 Certificate I in Workplace Skills

Last updated: July 16, 2026

Course Overview

This nationally recognised Certificate I qualification introduces students to the workplace and helps them build the skills and knowledge needed for employment. Designed for people preparing to enter the workforce, the course develops practical business and administrative skills that can be applied in a variety of work settings.

Students attend face-to-face classes two days per week and participate in a mix of classroom learning, practical activities and assessments under close supervision.

  • Entry requirements
  • Units included
  • What You'll Learn
  • Access to a laptop or desktop with Microsoft Word, Excel and PowerPoint. This may be available through IMPACT facilities. If the training is delivered in the TECH hub, technology and internet is provided.
  • An email account.
  • Internet to access the eLearning platform where you will find learning materials and submit your work.
  • A Unique Student Identifier (USI) number.
  • All students are required to complete surveys during their course and within three months of completing or discontinuing the qualification.

Core Units

Additional Units Include

Throughout this course, students develop skills in:

  • Workplace communication
  • Work readiness and employability
  • Time management and organisation
  • Business environments
  • Using workplace technology
  • Professional workplace behaviour
  • Using business resources

Qualification Details

  • Course Code: BSB10120
  • Qualification: Certificate I in Workplace Skills
  • RTO Code: 0115

At a Glance

  • Course intake: Rolling start
  • Course days: 2 days per week
  • Length of course: 10 weeks
  • Onsite training: 10 hours per week
  • Course delivery: Face to face
  • Delivery Address:
    108 Bargara Rd, Bundaberg
  • Assessment: Combination of theory and practical assessments.

Career Pathways

This qualification provides a foundation for:

  • Further education and training
  • Entry-level administration roles
  • Customer service positions
  • Business support roles
  • Traineeships and apprenticeships

  • Fee For Service Cost
  • Eligibility for funding assistance

Not Eligible for Funding?

For other students, including Workforce Australia and Inclusive Employment Australia clients, the full course cost is $1500. A payment plan may be negotiated if paying the full amount.

If you don't meet the eligibility requirements for available funding programs, please contact us.

Email training@impact.org.au or call 07 4153 4233.

Funding available for eligible students. Eligibility criteria apply.

Contact IMPACT Community Services to discuss your eligibility.

Email training@impact.org.au or call 07 4153 4233.

Ready to take the next step?

Submit an expression of interest and the Training Services team will help you understand course options, eligibility and next steps.

Get in touch now!

Funding & Fees

Funding options may be available for eligible students. Course fees and co-contribution fees vary depending on the course, funding program and student circumstances.

Need help understanding funding options?

Our Training Team can help with course information, funding eligibility, student support services, enrolment enquiries, training records, complaints and appeals.

Phone: (07) 4153 4233 || Email: training@impact.org.au

RTO Code: 0115

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