certificate II Archives - Impact Community Services

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Course Overview

Train face-to-face with industry professionals at IMPACT Community Services and build real-world skills in our fully equipped commercial kitchen.

To achieve this qualification, you will complete written assessments, case studies, and practical assessments and a minimum of 12 service periods in our on-site commercial café. This qualification provides a pathway to work in various hospitality establishments like restaurants, hotels, clubs, cafés, and more.

Career Pathways

Café Attendant
Food and Beverage Attendant
Catering Assistant
Bar Attendant
Front of House Team Member
Hospitality Assistant

Entry requirements
Units included
What You'll Learn

Attend pre-enrolment information session and an interview
Hold or be eligible to obtain a Unique Student Identifier (USI)
Have technology to access course materials and submit assessments
Dress appropriately for a commercial kitchen (e.g. closed-in shoes, hair tied back)

Core Units

BSBTWK201	Work effectively with others
SITHIND006	Source and use information on the hospitality industry
SITHIND007	Use hospitality skills effectively
SITXCCS011	Interact with customers
SITXCOM007	Show social and cultural sensitivity
SITXWHS005	Participate in safe work practices

Group A - Hygiene

SITXFSA005
Use hygienic practices for food safety

Group B - Hospitality

SITHFAB021
Provide responsible service of alcohol
SITHFAB024
Prepare and serve non-alcoholic beverages
SITHKOP009
Clean kitchen premises and equipment
SITXFIN007
Process financial transactions
SITXINV006
Receive, store and maintain stock

What You'll Learn

Customer service skills
Barista
Food preparation
Food safety
Process orders / payments
Food and beverage service
Teamwork

Qualification Details

Course Code: SIT20322
Qualification: Certificate II in Hospitality
RTO Code: 0115
Nationally Recognised Training

At a Glance

Course duration: 13 weeks
Course delivery: Face to face
Delivery Address:
108 Bargara Rd, Bundaberg
Total Units: 12
6 core units plus 6 elective units

Download the info sheet

Fee For Service Cost
Eligibility for funding assistance

Not Eligible for Funding?

If you don’t meet the eligibility criteria for the listed funding options, please contact us. The full course cost is $3000, and flexible payment plans can be arranged.

Email training@impact.org.au or call 07 4153 4233

Funding available for eligible students. Eligibility criteria apply.

Contact IMPACT Community Services to discuss your eligibility.

Email training@impact.org.au or call 07 4153 4233

Course details are subject to change. Applicants must attend pre-enrolment interview and confirm details before course commencement

Ready to take the next step?

Submit an expression of interest and the Training Services team will help you understand course options, eligibility and next steps.

Get in touch now!

Funding & Fees

Funding options may be available for eligible students. Course fees and co-contribution fees vary depending on the course, funding program and student circumstances.

Queensland Government Funding

Explore Queensland Government funding pathways and eligibility information.

Co-Contribution Fees

View course fee information including concessional and non-concessional rates.

Need help understanding funding options?

Our Training Team can help with course information, funding eligibility, student support services, enrolment enquiries, training records, complaints and appeals.

Phone: (07) 4153 4233 || Email: training@impact.org.au

RTO Code: 0115

SIT20322 Certificate II in Hospitality