108 Bargara Rd
Bundaberg East, Qld, 4670
IMPACT Community Services is excited to welcome Bernadette Williams to her new role as Case Manager with our National Disability Insurance Scheme (NDIS) team.
In her new role, Bernie, as she is affectionately known, is the first point of contact for individuals and families seeking NDIS support at IMPACT. She spends time truly getting to know the participants, listening to their unique needs, goals, and learning about the support they would like from IMPACT. Her personalised approach ensures that each participant’s journey is met with empathy and expertise.
"I've been at IMPACT for just over three years now," Bernie said. "It's so rewarding to see people achieving their goals and participating in the community."
Bernie is committed to fostering strong, trust-based relationships. She invests time matching each participant with the right support worker, taking into consideration shared interests, as well as the specialist skills and experiences of our dedicated team.
This approach helps to ensure that every participant receives the most compatible and effective support in an environment where strong relationships are built, and achievements celebrated.
Jenna Morrish, IMPACT's General Manager - Disability, Employment & Training, said she is confident that NDIS participants will benefit immensely from Bernie's expertise and commitment to quality care.
If you’re a National Disability Insurance Scheme participant seeking positive change, connect with Bernie today by calling 1800 179 233.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses how losing her sense of taste and smell due to illness led her to rediscover the importance of engaging all her senses mindfully in daily life.
By IMPACT Community Services Managing Director Tanya O'Shea
Imagine waking up one day and realising you can’t taste your morning coffee or smell the fresh sea air. This happened to me recently due to an illness, and it profoundly changed my perception of the world. After several days without taste and smell, I became more attuned to my remaining senses and started to truly appreciate what I had temporarily lost.
The most vivid reminder of the power of our senses came when I was pregnant and experiencing debilitating morning sickness. Certain smells in our home would set me off at random times, day and night. While a vacation provided relief, the symptoms returned the moment I smelled those familiar scents again – a vivid reminder of the power of our senses, and the link between smell, mood, and even physical health.
As a parent, I’ve watched my children explore the world with all their senses. When they were toddlers, everything was an opportunity for discovery— looking, listening, smelling, touching, and tasting (unfortunately nothing was off limits with what went in their mouths). Their sensory world was vibrant and all-encompassing.
But as they grew older, I noticed a shift. Emotions ruled their world, and sensory experiences became more selective, often reduced to the visual and auditory input they received from screens.
This is a common occurrence in our modern world, where we are bombarded with stimuli, particularly through devices that demand our constant attention. Whether it’s the incessant noise of urban life or the visual assault of screens, our senses are often overwhelmed, leading us to unconsciously close off from the full spectrum of sensory experiences.
I found myself guilty of this, too—so focused on getting through the day that I rarely paused to truly engage with my environment. I had forgotten the simple joys of savouring a meal, feeling the warmth of the sun, or listening to the subtle sounds of nature.
But all is not lost. If you’re reading this and recognising that you, too, may have dulled your senses, there’s hope. Reawakening your sensory awareness is possible with a little intentional practice. Start small, with just a few minutes a day. Choose a sense you’d like to focus on and try these simple exercises:
It’s easy to overlook the sensory richness around us. By reconnecting with our senses, we bring more mindfulness and enjoyment into daily life. So today, pause, breathe, and rediscover the world through your senses—you might just find a new appreciation for the simple pleasures of life.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the importance of balancing listening and speaking in conversations, especially when dealing with habitual interrupters, and offers strategies for responding gracefully to ensure everyone feels valued and understood.
By IMPACT Community Services Managing Director Tanya O'Shea
William Hazlitt once said, “The art of conversation is the art of hearing as well as being heard.” This wisdom rings true, especially when we encounter habitual interrupters in our daily interactions.
Being interrupted mid-way through a sentence can be frustrating. A former work colleague used to do it continually, mainly because we never gave him a reason not to. We got used to him doing it and allowed it to happen repeatedly. One day it wore thin, and eventually someone unleashed in a moment of frustration retorting, "please just let me finish what I was saying!"
In hindsight, it was probably a conversation that we should have had with him sooner. It could have also been handled differently and instead of biting our tongues and nodding intently to his contribution, we could have brought this to his attention in a different way.
Before we get into that though, why is it that some people tend to be habitual interrupters?
For some, it may be linked to culture, where misunderstandings can result due to there being no universal acceptable standard of the average length of a pause in a conversation. Some cultures will have different etiquettes when it comes to conversations and may see an opportunity to jump in and take over when the other person takes a moment to pause.
Perhaps it is a result of a big and busy family, especially if you are the youngest in the family and talking over the top of others is the only way that you are able to be heard. This behaviour and way of conversing therefore becomes the norm, and transitions with the person through to adulthood.
It could also be due to neurodiversity, where a person does not mean to interrupt but rather their urge to speak or share their thoughts cannot be contained within them.
The reality is that irrespective of the reason for why people interrupt, we will all experience an interrupter at some stage of our lives, and the best skill that we can bring to the table is to respond with good grace and leave the other person able to preserve their dignity.
The passive-aggressive approach that I referred to earlier is probably not the best way to preserve or enhance a relationship. Instead, you could find ways to acknowledge their excitement or interest, while also ensuring that your voice is heard. Encouraging their input after you have finished talking or addressing the matter one on one with them to share how it makes you feel when they interrupt or talk over the top of you, may be another way to create a shift in the behaviour.
Having a real-life conversation is rarely scripted, well thought through or delivered in a way that hits the mark every time. Conversations can be messy, awkward, and filled with faux pas that can at times leave us walking away and wondering what just happened. The reality is that if we really want to improve the art of conversation, we need to practice listening – using the theory that we have two ears and one mouth for a reason – and not just focus on the words that we use.
And when the time is right to reclaim our voice, we have a strategy to respond to an interrupter with grace and in a way that leaves the other person feeling like they want to connect with us again in future.
Ultimately, mastering the art of conversation means balancing the act of hearing and being heard, creating a space where everyone feels valued and understood.
Queensland’s peak body for the community managed mental health sector launched a campaign this week in the lead up to the state election.
The Queensland Alliance for Mental Health (QAMH) has stressed a need for an additional $150 million recurrent funding to ensure all Queenslanders can access the care that they need within their own communities.
“Community based mental health services provide practical supports for people to manage the impacts of illness, and they provide opportunities to re-establish skills lost, such as employment, education, leisure, social relationships and connection with community,” CEO of the Queensland Alliance for Mental Health Jennifer Black said.
“We are currently waiting for the release of a national report which will quantify the gap in these types of supports across Australia. We know that compared to other Australian States and Territories, Queensland’s investment in these crucial services is alarmingly low.”
Tanya O’Shea, Managing Director at IMPACT Community Services in Bundaberg and Hervey Bay said, “Despite our proven ability to deliver effective preventative and community-based mental health services, we are constrained by inadequate funding. This can delay critical help for those in need. Our programs, led by peer support workers (many with lived experience), provide immediate, empathetic care. While clinical care is often prioritised, our services are equally vital. We call for long-term funding to ensure no one misses out on the support they need, when they need it.”
QAMH’s latest state budget analysis found that an additional $150 million in state funding is needed to bridge the gap in state-funded community based mental health supports for people with severe and complex mental illness.
The time for action is now: QAMH calls on all parties to invest in community based mental health services in this election and save lives.
Tell your MP to save lives by properly funding community mental health by visiting https://fundcommunitymentalhealth.com.au.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the importance of vocational education and skills training, highlighting its practical benefits, personal success stories, and the diverse pathways it offers for lifelong learning and career development.
By IMPACT Community Services Managing Director Tanya O'Shea
Philosopher Eric Hoffer once said, ‘The person who has finished learning is preparing to live in a world that no longer exists.’
In a world of rapid change, you can probably see his point. As we celebrate National Skills Week from 19-25 August 2024, it’s an opportune moment to reflect on the diversity, strength, and importance of learning, particularly in vocations and industries that encourage hands-on, practical learning. This year, we shine a light on the many pathways that vocational education and skills training provide, challenging outdated myths and showcasing the real-world benefits of preparing people with industry specific skills that they have learned on the job.
Creating individualised pathways for learning is imperative. Perhaps you are planning your first job, wanting to take up a hobby or are embarking on a career change. Not everyone is interested in going to university, and National Skills Week is a great opportunity to take stock and explore alternative learning pathways. What are you interested in? What type of environment do you like to work in? Do you like to work with people, or do you prefer to operate behind the scenes?
Vocational training is often misunderstood, with lingering perceptions that it’s a less valuable alternative to traditional academic pathways. Having worked as a workplace trainer early in my career, and supporting my son to complete two trades, I have seen first-hand the wealth of opportunities that this pathway creates. People receive practical experience, qualifications and transferrable skills that are valued by employers across a range of industries. From small beginnings, significant achievements are possible, and nowhere is this more evident than in the personal stories of those who have thrived through such pathways.
Take, for instance, a young 16-year-old from a single-parent family who recently completed her training. Despite facing numerous health challenges, she persevered and earned her certification just two months ago. Today, she is employed at a local aged care facility, where she is not only enjoying her new role but also flourishing in a supportive environment that is encouraging her to continue to learn and grow. Her journey, while not unique, is a powerful reminder of the role that vocational training can play in transforming lives, offering hope and opportunity where there once might have been uncertainty.
One of the key strengths of vocational education is its focus on practical learning. Training programs provide hands-on experience with industry-relevant equipment, ensuring that learners are well-prepared for the realities of the workplace. But beyond just the technical skills, these programs also offer personalised support. Trainers and mentors play a crucial role, offering guidance, encouragement, and even emotional support, helping individuals to overcome personal challenges and build confidence in their strengths and abilities.
Learning is uncomfortable. When we start, we can feel out of our depth, and the imposter syndrome can start to kick in. We might try and fail a few times, but with perseverance and determination we get there.
From small steps, big things can indeed grow, and every individual has the potential to succeed when given the right support and opportunities.
What is something new that you could learn this National Skills Week?
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the benefits of cold-water swimming, highlighting its ability to reduce stress, aid muscle recovery, and boost dopamine levels.
By IMPACT Community Services Managing Director Tanya O'Shea
Engaging in practices that improve my mental and physical wellbeing are prioritised and always find space in my calendar. Willingly submerging myself in cold water however has never made my top 10 self-care list. Seriously, who really wants to stand under a cold shower, dive into the ocean or plunge into a concrete swimming pool in the middle of winter?
As a fair-weather swimmer (someone who avoids cold water like the plague), I am constantly in awe of those who embrace a cold-water dip to experience the exhilaration that they get after a swim.
My husband is one such person who loves to swim in the ocean every weekend. We have experienced a few bitterly cold winter weeks recently and it didn’t deter him – the colder the better, no wetsuit to protect him, and not even rain would keep him out of the water. Even when on holidays, it doesn’t matter where we are or what time of year, he is always on the lookout for a beach where he can sneak off for a quick dip.
Swimming at Bargara during winter is considered doable by most locals (average water temperature between 16-20 degrees) once you ‘get used to the water.’ At those temperatures, the water is considered ‘cooler’, with cold water temperatures considered to sit around 15 degrees or below. At this temperature, people will generally feel a chill from the moment they enter the water and may experience ‘an ice-cream headache’, or commonly say ‘I feel like my brain is freezing over.’
My reaction to this whole cold water swimming thing is ‘why on this glorious earth would you?’
Interestingly, there is some solid evidence-based research to support the practice. Science supports anecdotal evidence that there are lasting effects for those willing to embrace an outdoor dip, and people are becoming more aware of how cold-water immersion can positively affect the human body.
So, what is the science telling us?
Cold water ocean swimming requires a mix of mental and physical fortitude and is certainly not for everyone. In the spirit of embracing new experiences and recognising that the things that we resist most are usually the things that we need most, perhaps it is time to take the plunge. If you happen to see me, please send me some sign of encouragement, and remind me what a great thing I am doing for my health and wellbeing!
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses her transformative experience of unplugging during a retreat in the bushland of northern New South Wales, highlighting the benefits of disconnecting from technology and offering practical tips for incorporating unplugging into daily life.
By IMPACT Community Services Managing Director Tanya O'Shea
How often have you travelled to a place where you’ve been warned there’s no Wi-Fi, internet, or mobile phone reception, only to arrive and find out it’s actually true? A bit of doubt had crept in because, well, it's the 21st Century.
I was recently hit with this reality during a trip to the bushland in northern New South Wales.
The sudden (like this was new information) realisation, that I can’t reach the external world, and they can’t reach me. What was that feeling coming over me? Fear? Panic? No, that’s not it. Perhaps it was a hint of anxiety? No, not that either. As I took a deep breath and come to terms with what I was faced with for the next three days, I dug deep within and really connected with the feeling. The feeling was familiar but unexpected: excitement!
The setting was idyllic: bushland, a campfire, three nutritious meals a day, endless coffee, and a group of social impact leaders from across Australia. No screens or devices to distract us, just the opportunity to rest, recover, share, learn, and connect with others. For some, it was also a chance to reconnect with ourselves.
Unplugging is a genuine reset that allows you to disconnect from the obligations of daily life. I had read about the benefits of unplugging before but had never been ‘brave’ enough to try it. Improved sleep, better physical and mental well-being, reduced stress, improved focus, and strengthened relationships were all promised benefits.
During the retreat, there were a few other factors that contributed to the experience: an unfamiliar environment, a collective of kind and generous people (who were also strangers), a picturesque bushland setting, and a flexible program that encouraged participation and collaboration while balancing the need for solitude.
While this combination might have been overwhelming for some, I found it energising. I felt deeply connected to the land and the people, fully immersed in my surroundings. It was an indulgence that led to quality conversations, deep listening, and loads of belly laughs, while also providing the opportunity to reflect on what is important and what I need to let go of. Would that have been possible without unplugging? I doubt it.
The best part of this experience was realising that I didn’t need to leave home to create an unplugged experience. Switching off notifications, turning my phone to flight mode, and putting my phone in a drawer or on charge in another room when I arrive home have become new daily practices that are already having a noticeable impact on my mental wellbeing.
Unplugging doesn’t have to mean a three-day retreat in the bush. It can be as simple as setting aside an hour each day to disconnect from your devices. Here are a few suggestions to help you get started:
By incorporating these practices into your daily routine, you can experience the benefits of unplugging without needing to go off the grid completely. Give it a try and see how it transforms your life!
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the recent TikTok trend of “bed rotting” as a form of self-care, offering mental restoration and self-awareness, while also cautioning against its overuse due to potential physical and mental health risks.
By IMPACT Community Services Managing Director Tanya O'Shea
Have you heard about the new TikTok trend called “bed rotting”? While the name might conjure images of filthy mattresses in need of replacement, bed rotting is actually being embraced as a legitimate form of self-care. It involves spending extended periods in bed, not necessarily sleeping, but resting, relaxing, and disconnecting from the outside world. This practice, while unconventional, can provide a unique form of restorative idleness that goes beyond physical recuperation.
In our fast-paced world, the idea of lying in bed all day can seem indulgent, even lazy. However, the pressure to be constantly productive is overwhelming and often counterproductive. True rest is a state where we allow ourselves to be unproductive, to let our minds wander, and to exist without a to-do list. This is where bed rotting comes into play.
Through my own experience, I’ve come to appreciate the value of this practice. Initially, my extended time in bed was out of necessity—my body demanded rest to recover from illness. But, as days passed, I noticed subtle shifts in my mental state. The constant drive to do more began to ease, replaced by a gentle acceptance of my current state. The act of simply being, without the pressure to perform, was profoundly healing.
In these moments of stillness, I found a deeper form of rest that went beyond the physical. It allowed me to reflect, to process, and to reconnect with myself in a way that busy schedules seldom permit. Bed rotting gave me the space to listen to my body and mind, to acknowledge my limits, and to honour them without guilt. This practice can lead to reduced stress, improved mental clarity, and a stronger sense of self-awareness.
However, it’s important to recognise the potential downsides of bed rotting. Prolonged inactivity can lead to physical issues such as muscle stiffness, poor circulation, and even a decline in overall fitness levels. Mentally, it can sometimes foster feelings of isolation or depression if not balanced with social interactions and physical activity. Spending too much time in bed can also interfere with sleep patterns, causing difficulties falling asleep or staying asleep at night, and leading to a disrupted circadian rhythm. Moreover, the habit of retreating to bed as a coping mechanism can become problematic if it starts interfering with daily responsibilities or relationships.
Like any self-care practice, moderation and mindfulness are key. Bed rotting should be a deliberate choice, not an escape from life's challenges. As unconventional as it may seem, it’s a reminder that in today's demanding world, self-care isn’t always about action or improvement; sometimes, it’s about the simple act of doing nothing. For the most part, though, doing nothing from time to time isn’t a dangerous health risk. In fact, making people feel “lazy” or otherwise less-than for giving themselves a break sends a pretty harmful message. Embracing this practice can lead to a more balanced, less stressed, and ultimately healthier existence when done mindfully and in moderation.
So, next time you find yourself yearning for a day in bed, consider it a radical act of self-care, but also remember to balance it with activity and engagement. Your body, mind, and spirit will thank you for it.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the National Rally Against Violence, where our community gathered over the weekend at Lions Park in North Bundaberg to unite against violence and declare that it has no place in our lives, homes, or hearts.
By IMPACT Community Services Managing Director Tanya O'Shea
At 2pm tomorrow, Saturday 27 July 2024, our community will gather at the Lions Park in North Bundaberg for a cause that transcends individual differences and speaks to our shared humanity: the National Rally Against Violence.
Some may question the impact of a rally. How can a mass meeting of people truly effect change? It’s a fair question. Measuring the direct outcomes of a rally—whether it shifts policies, changes minds, or eradicates violence—is complex. But perhaps we should shift our perspective. Instead of focusing solely on quantifiable results, let’s recognise the intrinsic value of our collective voice - where the actions taken are just as important as the direct impact or resulting change.
By participating in tomorrow's rally, we join a larger movement, transforming individual voices into a powerful chorus. It’s more than a gathering; it’s a statement—a resounding declaration from the frustrated community that violence has no place in our lives, our homes, or our hearts.
“We are here. We care. We will not tolerate violence.”
Violence doesn’t emerge out of nowhere. It’s learned, absorbed, and perpetuated. As adults, parents, and older siblings, our behaviour significantly influences the malleable, still developing minds of children. Harsh words, controlling actions, and physical aggression create and reinforce a culture of violence, which can be perpetuated across generations. When such behaviours are witnessed and experienced, especially by young people, they become normalised and are often repeated.
It’s time to break the cycle.
Seeking safe spaces to learn alternatives—to self-regulate, manage anger, and respond without violence—is not weakness. It’s strength. It’s courage. It’s acknowledging that change begins within us.
The National Rally Against Violence isn't just about making noise; it's about demanding meaningful change. As a community, we are calling for:
Equipping them to respond with empathy and understanding, addressing survivors’ needs.
Local organisations play a critical role in combating violence. More funding means expanded reach and impactful change.
And so, tomorrow, let’s make our presence felt and our voices heard, Bundy. I’ll be there, not just as an individual, but as part of the community demanding change, standing side by side with survivors, and speaking for those victims that cannot speak for themselves. Collectively, our voices will rise, sending a message loud and clear: "Enough is enough. Violence is not welcome here." I hope to see you there.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses essential winter wellness practices to help us stay healthy during the cooler months.
By IMPACT Community Services Managing Director Tanya O'Shea
The novelty and romanticism of winter – chunky knits, hot chocolate by the fireplace – often eludes us Queenslanders. However, many of us appreciate the respite from summer's scorching heat. Some relish the crisp mornings, snuggled under the doona, pressing snooze on the alarm for those precious extra minutes. Others, like tradies and farm workers, enjoy the cooler working conditions winter offers.
While a few months of dark mornings and westerly winds might seem insignificant, the reality is different. Viruses and illnesses proliferate, impacting our homes and workplaces. It raises the question: is there a winter wellness practice to help us stay healthy during these cooler months?
Despite the urge to hibernate, maintaining healthy habits is crucial for immunity and energy. Here are my top tips to nurture you through winter.
So, as you navigate the winter months, stay warm and embrace these small but essential practices as part of your daily routine. By doing so, you'll stay healthy and energised, ready to sprint out of the blocks when spring arrives.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses how proactive mental health practices, such as those outlined in “Creative First Aid” by Caitlin Marshall and Lizzie Rose, can build emotional resilience and help manage crises effectively.
By IMPACT Community Services Managing Director Tanya O'Shea
Imagine a beautiful sunny day at the beach. Filled with families and lined with volunteer lifesavers. Suddenly a mother is screaming from the foreshore that her son is being dragged out to sea. Caught in a rip, the lifesavers know that the best thing to do is to swim with the tide with a calm sidestroke, instead of fighting against it. Yet this young boy is being pulled under and they can see that he is quickly becoming exhausted. Fortunately, they retrieve him from the water, check for responsiveness, and begin CPR while those on the beach call emergency services. In this situation, their swift actions and training are the difference between life and death.
Now, consider a different kind of emergency: a mental health crisis. A person is visibly distressed, perhaps experiencing a panic attack or severe anxiety. A trained mental health first aider steps in, offering reassurance and guiding them through breathing exercises until professional help arrives.
Two very different scenarios yet both depend on the training and assistance from others to determine the outcome. Always good to know that others are trained to respond and can assist to these types of crises when needed. But what about our personal responsibility when it comes to a crisis. Could we be better prepared to manage a crisis before it hits?
Let’s start again. Imagine a beautifully sunny day at the beach. You are reflecting on the argument that you just had with your partner. Fighting with heightened emotions in those extreme moments has left you feeling fatigued, exhausted and depleted as you begin to be pulled under by the emotional riptides that have become a daily part of your life. Becoming more regular, more consistent, these arguments are leaving you disorientated, and you are starting to lose sight of the horizon. While this is a very different scenario to the first, preparation and training can still play a key role. And you can be more in control of the outcome.
Since starting my psychology degree over 20 years ago, an aphorism attributed to psychologist Carl Jung stuck with me, ‘What we resist persists.’ It suggests that we actively avoid or fight against problems or fears – the reality is that it is just not in our DNA to embrace pain or painful thoughts. But what if we could build our emotional resilience in a proactive way, in a few minutes a day, while having some fun along the way?
Enter Creative First Aid, a concept explored in the book “Creative First Aid: The Science and Joy of Creativity for Mental Health” by Caitlin Marshall and Lizzie Rose. Creative First Aid is about nurturing oneself. It’s a proactive approach to mental health, encouraging individuals to engage in activities that foster joy, calm, and a sense of accomplishment.
Marshall and Rose explore how mindfulness, play, and creative expression can serve as powerful tools for grounding and emotional resilience. They delve into the science behind creativity and its profound impact on mental wellbeing. Creativity is more than just artistic expression; it’s a way of thinking and experiencing the world that can foster mental flexibility, reduce stress, and enhance overall life satisfaction.
“Creative First Aid” offers an array of quick and simple yet effective activities. For instance, the “Five Senses Reboot” is a fast and impactful grounding technique for moments when you feel overwhelmed. By tuning into each sense—sight, sound, touch, smell, and taste—we signal to our nervous system that it’s okay to calm down and slow our breathing. Verbally identifying five things you can see, four things you can hear, three things you can touch, two things you can smell, and one thing you can taste serves as a mindful regulation action that keeps you present and grounded.
Another recommended activity is “Blind Contour Drawing.” Choose something to draw, set a timer for about one minute, and sketch the object without looking at the page or lifting your pen. This practice brings us back to the present, quiets our inner critic, and with regular practice, strengthens our ability to embrace imperfections and become less attached to our work, making us more receptive to constructive criticism.
By incorporating creativity into our daily routines, we are intentionally and purposefully building emotional resilience. Instead of allowing the emotional riptide to pull us under, we can stop fighting against it. Whether you’re doodling, practicing mindfulness, or engaging in creative exercises, you can start to train yourself and be more prepared to release into that calm sidestroke before the crisis hits.
IMPACT Community Services is excited to announce that it has been awarded a grant from the Queensland Government’s Investing in Queensland Women program. This funding will enable the launch of the EmpowerHer initiative, aimed at supporting women and girls in the Bundaberg, Fraser Coast, and Discovery Coast regions.
“At IMPACT Community Services, we’re dedicated to supporting diverse groups within our community, especially women,” said Nancy Oosterhof, IMPACT’s General Manager of Health and Support. “Our new initiative, EmpowerHer, will deliver a range of wellbeing resources and support services directly to girls and women.”
EmpowerHer seeks to eliminate barriers that often prevent women from accessing the support they need, such as transportation, financial constraints, and lack of awareness about available services. By converting a trailer into a portable ‘pop-up shop,’ we can bring these resources directly to the community.
“Through a strong community presence, active participation at local events, and ongoing collaboration with other organisations, we are committed to ensuring women get the support they need,” Oosterhof continued.
EmpowerHer will offer a range of activities, including wellbeing workshops (meditation, mindfulness), health service delivery, educational and awareness initiatives, and parenting and fitness classes like Pilates. These activities are designed to empower and support women to improve their health and wellbeing.
“When we provide support at the right place and time, we can truly change lives. This is what EmpowerHer is all about – creating a positive impact within the community by helping women build confidence, gain new skills, and improve their overall wellbeing,” Oosterhof said.
“We are grateful to the Queensland Government for their Investing in Queensland Women grant, which will allow us to bring our EmpowerHer directly to women and girls in the Bundaberg, Fraser Coast, and Discovery Coast communities. This initiative will not only empower women directly but also generate lasting benefits for their families and the wider communities.”
For more information about EmpowerHer, visit the IMPACT Community Services website or call 1800 179 233.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the futility of arguing with those who are closed to reason, highlighting the wisdom of choosing battles wisely and moving on from futile debates.
By IMPACT Community Services Managing Director Tanya O'Shea
A simple yet profound story from the animal kingdom offers a timeless lesson on the futility of arguing with those who are closed to reason or truth. The story goes like this:
One day, a donkey told a tiger, “The grass is blue.” The tiger, bemused, replied, “No, the grass is green.” Their debate grew increasingly heated, and they decided to submit the matter to arbitration, seeking the wisdom of the lion, the king of the jungle.
As they approached the lion on his throne, the donkey began to scream, “Your Highness, isn’t it true that the grass is blue?” The lion, seeing the situation for what it was, replied, “If you believe it is true, the grass is blue.” Overjoyed, the donkey continued, “The tiger disagrees with me, contradicts me, and annoys me. Please punish him.” The lion then declared, “The tiger will be punished with three days of silence.”
The donkey, triumphant, leapt with joy and left, chanting, “The grass is blue, the grass is blue...”
The tiger, perplexed, asked the lion, “Your Majesty, why have you punished me? After all, the grass is green.” The lion replied, “You’ve known and seen that the grass is green.” Confused, the tiger asked, “So why do you punish me?” The lion answered, “This has nothing to do with the question of whether the grass is blue or green. The punishment is because it is degrading for a brave, intelligent creature like you to waste time arguing with an ass, and on top of that, you came and bothered me with that question just to validate something you already knew was true!”
The key message of this story lies in its simple yet powerful moral: it is pointless to argue with someone who is uninterested in truth or reality, but only in the righteousness of their beliefs or illusions. When faced with such obstinance, intelligence is best demonstrated by moving on, not by engaging in futile debates.
In our daily lives, we all operate from our own set of beliefs, which shape our perception of reality. Recognising that our version of reality is based on our beliefs, which are inherently flawed and imperfect, can help us remain open to different views and perspectives. This self-awareness is not always easy to achieve and requires effort, compassion, and a willingness to understand others. However, it is a worthy pursuit, for it fosters deeper connections and a better understanding of ourselves.
The story of the donkey, the tiger, and the lion can be applied to various aspects of our daily lives. In a professional setting, we often encounter colleagues who are adamant about their opinions, even when evidence suggests otherwise. Engaging in endless debates with such individuals can be unproductive. Instead, focusing on constructive dialogue and solutions is a more efficient use of time and energy.
In our personal lives, disagreements are inevitable. However, recognising when a discussion is turning into a fruitless argument can save relationships from unnecessary strain. Sometimes, it is better to agree to disagree and respect differing viewpoints.
Online platforms are breeding grounds for heated debates, often fuelled by misinformation and rigid beliefs. Knowing when to step back from such arguments can preserve mental peace and prevent unnecessary stress.
Understanding that our perception of reality is subjective encourages humility. It reminds us to question our own beliefs and remain open to learning and growth. This mindset can lead to personal development and a more harmonious existence with others.
When addressing broader social issues, it is crucial to engage with those who are willing to listen and collaborate. Wasting energy on those who are fixated on their misconceptions can detract from meaningful progress.
Ultimately, the wisdom of the lion teaches us that not all battles are worth fighting. By choosing our battles wisely and avoiding futile arguments, we can conserve our energy for more productive and meaningful endeavours. Embrace the wisdom of the lion, and let intelligence guide your actions, especially when faced with the stubbornness of ignorance.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the importance of shifting the focus from individual to community and workplace responsibility in promoting inclusive wellbeing, advocating for environments that support healthy choices and a holistic approach that values every individual’s contribution to collective health and success.
By IMPACT Community Services Managing Director Tanya O'Shea
In the contemporary workplace, there has been a significant shift towards prioritising wellbeing, making it a central focus. I genuinely love the concept and practices associated with maintaining my health and wellbeing, however fear that it is being overly commercialised to create self-help empires that do not always put the needs of individuals at the core. Piggybacking on a multimillion-dollar diet, supplement and fitness industry, achieving wellbeing is presented as complex, complicated and unachievable for most of us – unless you have the money to invest in it.
Wellbeing is sometimes even sold as a ‘one-off treat that you deserve’ – imagine upgraded hotels that offer wellbeing spa packages or wellbeing retreats in remote locations throughout the world. The reality is that wellbeing is neither a modern concept nor a new practice. Since the beginning of civilisation, humans have sought out ways to understand and improve themselves, to find happiness, to do straightforward things like don’t smoke, don’t drink too much alcohol, eat a variety of food including fruits and vegetables, connect with friends and family and move your body. If you followed in the footsteps of generations of yogis, they would tell you that wellbeing is cultivated with compassion as part of a non-obsessive daily practice. A little breathing, a little gentle movement. A short sit. They would pitch these simple strategies as the fundamentals of life, that sit at the core of a person’s wellbeing.
The reality is that modern incarnations of wellbeing devolve responsibility for wellbeing on to individuals via a commercial market – influencers, celebrities, social media, spaces that create a wellbeing experience.
What if the environments that people lived in, worked in, played in, were better designed to support those straightforward decisions that reduced the friction when it comes to making positive choices that maximise our wellbeing? Turning our understanding of wellbeing away from individuals and instead focusing on the communities within which they live and the businesses within which they work.
What if we expanded this concept of wellbeing to be inclusive of all – what would that look like in practice?
When it comes to the workplace, inclusive wellbeing involves creating an environment where every individual, irrespective of their background, identity, or circumstances, feels genuinely valued, respected, and supported. It recognises the interconnectedness of physical, mental, emotional, social and financial aspects of wellbeing and seeks to ensure equitable access to opportunities and resources, while nurturing a culture where everyone can participate fully and authentically. Offering flexible work arrangements, time to manage childcare or attend specialist appointments, in addition to ergonomic workstations, automatic doors, height-adjustable desks, and wide hallways are fundamental to this holistic approach.
Supporting mental health is also pivotal. Providing access to counselling, mental health days, and stress management programs, along with training managers to recognise signs of burnout and mental health challenges, ensures timely support for employees. Promoting movement by hosting stand up or walk and talk meetings sets the tone that staff are encouraged to move throughout the day.
Social wellbeing is equally significant. Fostering community through team-building activities and open forums cultivates a workplace where everyone feels a sense of belonging. Financial wellbeing completes the picture. Offering financial education programs, fair compensation, and pathways for career growth ensures employees are not only healthy and happy but also financially secure.
Individuals are accountable for their own wellbeing. Don’t misunderstand me – I am100% in agreement with this. BUT communities also have a part to play in improving the wellbeing of the people. At IMPACT Community Services, we invest in creating inclusive wellbeing, believing that a diverse workforce brings rich diversity in perspectives and ideas, which drive innovation and competitive advantage. By cultivating an environment where all employees feel valued and supported, organisations unleash their full potential, leading to enhanced innovation, productivity, and overall success. And best of all, their people understand how all of this contributes to their own wellbeing.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the transformative power of creativity in enhancing the mental health and wellbeing of adolescents, advocating for its integration into education and community to foster engagement, emotional resilience, and a broader, empathetic worldview.
By IMPACT Community Services Managing Director Tanya O'Shea
Social media, academic demands, and societal expectations are just some of the pressures that weigh heavily on young minds today. These relentless stressors can lead to feelings of anxiety, depression, and disconnection, particularly among teenagers. Creativity, however, offers a path to navigating these challenges. Art, music, and language provide more than just an outlet; they create a sanctuary for self-expression, personal growth, and social engagement, especially for those who may have disengaged from traditional avenues of connection.
Creativity is a powerful tool for wellbeing. Recognising its therapeutic value, can enable educational institutions to help students rekindle a passion for learning by integrating creative projects into their curriculum. Encouraging students to explore their creative interests—whether in art, music, language, or any form of self-expression—fosters a sense of autonomy and responsibility. This not only boosts engagement but also promotes a sense of independence and accomplishment.
For young people grappling with the complexities of adolescence, creativity can be a source of comfort and a means of processing emotions. For teens who have disengaged due to academic pressures or personal challenges, creative activities offer a non-threatening avenue for re-entry into the learning environment. The act of creating can be a powerful motivator, providing an outlet for expression that words alone may fail to capture, and instilling a sense of purpose.
Beyond the canvas, creativity can foster community and collaboration. When young people participate in group art projects, music ensembles, or language clubs, they form bonds over shared interests. These creative communities provide a supportive environment where they can experiment, fail, and succeed together. The act of creating something collectively reinforces the idea that they are contributing to something bigger than themselves, which is particularly beneficial for those feeling isolated.
Engaging with different forms of art and music also introduces teens to diverse cultures and viewpoints. This exploration fosters empathy and broadens their understanding of the world. Participating in cultural events or workshops can ignite a passion for learning and discovery, encouraging teens to step out of their comfort zones. This brave leap into new experiences often leads to profound personal growth and a more inclusive worldview.
Art, whatever the medium, is more than just a pastime; it can be a lifeline for anyone, but especially young minds navigating the complexities of adolescence. Encouraging cultural exploration sparks a journey of self-discovery and empathy, broadening horizons and deepening their understanding of themselves, as well as the world around them. Fostering creative expression can empower young people to find their voice, instead of simply relying on following the opinions and views of others. Supporting community creations allows them to contribute to a collective narrative, reinforcing their sense of purpose, belonging and agency, enabling them to find and recognise their personal value and, maybe even, to tap into and realise their potential.
Ultimately, creativity is not solely about the art produced; it’s about being what you will learn along the way. It’s about being flexible, adaptable, and willing to let go when things don’t go the way you expect. It is about committing to something upfront not knowing where you will end up. It is about embracing whatever comes next with an open mind and willing heart.
Please note: This website may contain references to, or feature images, videos, and voices of Aboriginal and Torres Strait Islander peoples who have passed away.