108 Bargara Rd
Bundaberg East, Qld, 4670
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
This role strengthens our workplace capability by partnering with leaders to identify capability gaps and align learning initiatives with business needs. The Learning & Development Coordinator leads the delivery of high-quality learning and professional development programs.
To find out more, view our position description on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week, Tanya discusses the importance of being selective about who we listen to, and why credibility, experience and proven results matter more than popularity when seeking advice and guidance.
By IMPACT Community Services Managing Director Tanya O'Shea
We live in a world where influence is everywhere.
Social media feeds, podcasts, books, YouTube videos, articles and conversations all compete for our attention. Every day, someone is telling us what to eat or how to invest, train, lead, parent, build a business or live our ‘best life.’
The question is not whether we are being influenced. The reality is that we all are. The real question is therefore whether we are being influenced by the right people and the right information.
Too often, we accept advice because it is popular rather than because it is credible. Someone has a large Instagram following, speaks confidently, has written a book or is recommended by a person we trust, so we assume they must know what they are talking about.
Yet popularity and expertise are not the same thing.
Research suggests that we are naturally drawn to confidence. We often interpret confidence as a sign of competence, even when there is little evidence to support it. The challenge is that confidence can be persuasive without necessarily being accurate. In today's world, confidence often gains more attention than expertise.
Before accepting advice, it is worth pausing to ask a few simple questions.
Where is this advice coming from? Is this person best placed to speak on the topic? What qualifications, experience or expertise do they have? Most importantly, have they achieved outcomes that align with the goals I am working towards?
The older I get, the more selective I become about whose advice I seek.
If I wanted to improve my fitness, I would seek guidance from someone who has demonstrated a long-term commitment to health and wellbeing. If I wanted to become a better leader, I would learn from someone who has successfully led people through challenging situations. If I wanted financial advice, I would want to hear from someone with both the qualifications and a proven track record.
For me, three indicators help determine whether someone is worth listening to.
First, credibility. Do they possess the knowledge, qualifications or expertise relevant to the subject?
Second, experience. Have they done the work, faced challenges firsthand and successfully navigated the obstacles they are advising others to overcome?
Third, results. Have they achieved success? What outcomes have they achieved that demonstrate their approach actually works?
When credibility, experience and results align, advice is far more valuable. In a world overflowing with opinions, content creators and influencers, one of the most valuable skills we can develop is the ability to choose our influences wisely. After all, the quality of our decisions is often determined by the quality of the voices we allow to shape them. And over time, those decisions shape the direction of our lives. In a world filled with competing opinions, those who fail to choose their influences wisely may find their future being shaped by priorities that were never truly their own.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week, Tanya discusses the quiet strength of leadership and why listening can be more powerful than speaking first.
By IMPACT Community Services Managing Director Tanya O'Shea
When people think about confident leaders, they often picture someone commanding attention, speaking first and filling every silence with certainty.
For many years, leadership has been associated with visibility, charisma, gravitas and volume. We tend to celebrate the people who dominate the conversation, confidently express their opinions and appear to have all the answers. Yet some of the most effective leaders I have encountered possess a very different quality: they lead with quiet confidence.
Early in my career, I assumed confidence was something that had to be demonstrated outwardly. I believed leaders needed to be decisive in every moment, have answers to every question and project certainty regardless of the circumstances. Over time, I learned that some of the strongest leaders do the opposite. They create space. They listen. They ask thoughtful questions. They remain calm when others become reactive.
Quiet confidence is often misunderstood for being reserved or passive. In reality, it is neither. It is the confidence that comes from knowing your values, understanding your strengths and being comfortable enough with yourself that you do not need to constantly prove your worth. It allows you to contribute with purpose rather than react for attention.
In today's fast-paced world, there is pressure to move quickly, respond immediately and be constantly visible. But leadership is not a competition to see who can speak first or the loudest. The leaders who earn the greatest trust are often those who take the time to understand before they seek to be understood.
I have found that some of the most meaningful breakthroughs occur when leaders slow down long enough to listen deeply. When people feel genuinely heard, they are more likely to contribute ideas, challenge assumptions and engage in solving complex problems. This creates stronger teams, better decisions and healthier workplaces.
Calmness has also become an increasingly important leadership capability. When leaders remain grounded during uncertainty, they provide stability for others. Their presence communicates confidence without needing to say a word. In challenging situations, people are naturally drawn to those who can maintain perspective and focus on solutions rather than amplify the noise.
As I reflect on the leaders who have influenced me most, very few were the most charismatic or outspoken. Instead, they were people who demonstrated consistency, humility, curiosity and self-awareness. They built trust through their intentional actions rather than their volume.
Perhaps the future of leadership is not about becoming more visible or more vocal. Perhaps it is about becoming more intentional.
Because confidence does not always need to announce itself. Sometimes the most powerful person in the room is the one who listens first, speaks thoughtfully and helps others find their voice.
That is the quiet strength of leadership.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
We are looking for a full-time Mentor to join our Workforce Australia program in Mount Morgan. The primary focus of this role is intensive, personalised case management that helps clients build skills, gain experience, and progress into sustainable employment through regular support.
On a day-to-day basis you will:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
We are seeking a full-time Internal Auditor to join our Compliance, Risk and Administration team in Bundaberg. This role will focus on our Quality Management System framework and is responsible for scheduling, undertaking internal audits and self-assessments against the relevant accredited and non-accredited standards.
To be successful in the role:
To find out more, view our Position Description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week, Tanya discusses the importance of stepping outside your comfort zone, embracing challenges and discovering new strengths as she prepares to undertake the Kokoda Trek in support of the Royal Flying Doctor Service.
By IMPACT Community Services Managing Director Tanya O'Shea
There is something deeply satisfying about working towards a meaningful goal.
I have always believed that growth begins at the edge of your comfort zone. While new challenges can test us physically, emotionally and mentally, they also teach us resilience, humility and perseverance. They remind us that we are capable of far more than we often give ourselves credit for.
When I was asked to take on my latest challenge, I didn't spend much time thinking about it. I simply said yes.
Yes to walking for days up steep inclines and through rugged terrain, dense jungle and unpredictable weather.
Yes to sleeping on the ground on a small air mattress.
Yes to bathing in creeks and not washing my hair for an entire week.
Yes to mud, wet feet, sore muscles and the possibility of a few leeches along the way.
And yes to wearing the same clothes day after day, washed only in creek water.
In August, I will undertake the Kokoda Trek in Papua New Guinea, a challenge that will test both my physical endurance and mental strength. I know there will be setbacks, discomfort, aching muscles, tired legs and moments of self-doubt. It will almost certainly force me to dig deeper than I have before and remind me why challenges matter so much. They reveal strengths we never knew we possessed.
As I prepare for Kokoda, my physical training has intensified. Long walks with a weighted pack, strength training and building my endurance have all become part of the routine. Equally important, however, has been preparing mentally for the challenge ahead. While physical fitness is essential, I know that resilience, determination and mindset will ultimately get me through the nine-day trek.
Yet every training session reminds me why I am doing this.
As a proud Ambassador for the Royal Flying Doctor Service (RFDS), I have the privilege of seeing the extraordinary impact this organisation has on communities across regional, rural and remote Australia. For many Australians, the RFDS is more than a healthcare provider; it is a lifeline.
Whether delivering emergency medical retrievals, primary healthcare, mental health support or preventative services, the RFDS ensures that distance is never a barrier to accessing quality health care.
My Kokoda journey is therefore about much more than completing a trek. It is about raising vital funds and awareness for an organisation that helps ensure that Australians living in regional and remote communities can access the care they need, when they need it most.
I invite you to support this journey by making a donation, sharing the campaign or helping spread the word about the incredible work of the RFDS. Every contribution, no matter how large or small, makes a difference. Together, we can help ensure that quality healthcare reaches every Australian, no matter where they call home.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
We are seeking a full-time Business Development Specialist for our Workforce Australia program based in Mount Coolum. The focus of this role is to liaise with local businesses to identify suitable roles for our Workforce Australia clients. This role involves taking a proactive approach to contacting and building relationships with employers in the community to fully understand their recruitment needs.
On a day-to-day basis, you will:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
We are seeking a full-time Business Development Specialist for our Workforce Australia program based in the Fraser Coast. The focus of this role is to liaise with local businesses to identify suitable roles for our Workforce Australia clients. This role involves taking a proactive approach to contacting and building relationships with employers in the community to fully understand their recruitment needs.
On a day-to-day basis, you will:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset. To support you, we offer a wide range of benefits including:
We are seeking a compassionate and motivated Case Manager to join our Intensive Family Support (IFS) Service.
This role focuses on early intervention and intensive support for vulnerable families with children and young people (up to 18) who are at risk of entering the statutory child protection system.
As a Case Manager, you will deliver intensive, family-centred support to improve child safety, strengthen parenting capacity, and create positive, sustainable change.
On a day-to-day basis, you will:
You are empathetic, resilient, and passionate about supporting families and improving outcomes for children.
You build strong, respectful relationships and can engage effectively with families experiencing complex challenges, including domestic and family violence.
You thrive in a fast-paced environment, are confident working both independently and as part of a team, and bring a practical, solution-focused approach to case management.
To find out more, view our position description and full list of benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. Apply now
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
Our WORKFit program provides support to clients and access to resources to give them skills and confidence to secure and maintain work. This is a voluntary program that helps individuals to gain and maintain employment, which can change lives.
We have multiple vacancies until 30 June 2027 for Coaches based in our Bundaberg office. On a day-to-day basis our Coaches:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset. To support you, we offer a wide range of benefits including:
This is a leadership role with a mix of strategic direction and oversight of operational delivery by teams in multiple locations across the Wide Bay region. On a day-to-day basis you will:
To be successful in the role you will bring
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant will need to obtain background checks prior to employment, including a Queensland Working with Children Check and National Police Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset. To support you, we offer a wide range of benefits including:
This is a leadership role with a mix of strategic direction and oversight of operational delivery by teams in multiple locations across the Wide Bay region. On a day-to-day basis you will:
To be successful in the role you will bring:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant will need to obtain background checks prior to employment, including a Queensland Working with Children Check and National Police Check.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week, Tanya discusses how happiness isn’t something we arrive at after achieving milestones, but a practice found in embracing the ordinary rhythms of everyday life.
By IMPACT Community Services Managing Director Tanya O'Shea
We spend a lot of our lives chasing happiness.
We tell ourselves it’s waiting somewhere ahead: after the next milestone, when things settle down, when the pressure finally lifts. Happiness becomes a destination, something just out of reach.
But a simple Zen koan offers a different perspective:
What does one do before enlightenment? Chop wood, carry water.
What does one do after enlightenment? Chop wood, carry water.
At first, it feels almost underwhelming. Surely enlightenment, that ‘awakening’ filled with a sense of clarity, peace, contentment, should change everything. And yet, the message is disarmingly simple: the work of life doesn’t change. What shifts is how we experience it.
Happiness, it suggests, isn’t found in escaping the ordinary. It’s found in fully inhabiting it.
We often attach happiness to big, temporary moments: achievements, recognition, breakthroughs. But those moments are fleeting. Life is mostly built in the ‘in‑between’: the routines we keep, the responsibilities we carry, the small acts of discipline and connection that quietly shape our days and how we experience them.
Chop wood. Carry water.
For me, “chopping wood and carrying water” isn’t dramatic. It’s found in the consistent behaviours that sit outside the noise of the day; the habits that don’t demand attention but quietly shape how I show up. It’s the discipline of movement, the rhythm of showing up again and again and again. It’s also the slower moments. Pilates is a gift I found when I could no longer run anymore. For me, it is the space where strength meets flow, and breath becomes the anchor. There’s a sense of letting go, a kind of stillness in those sessions that’s hard to find anywhere else. No chaos.
No deadlines. No decisions waiting to be made. Just movement, control, and presence. That space, where effort meets calm, has become my version of a happy place. Not because it’s extraordinary, but because it strips everything back to what’s real. I’m not thinking about what’s next or what’s unresolved. I’m simply there. Fully experiencing the moment.
And that’s the shift the koan points to.
Before we understand this, routine can feel like something to get through on the way to happiness. After we understand it, the routine becomes the practice of happiness itself.
It doesn’t mean abandoning ambition or settling for less. It means recognising that wellbeing isn’t deferred to some future state. It’s built into how we engage with what’s already in front of us.
Because most of life won’t feel like a highlight reel. It will feel like repetition. Responsibility. Effort.
Chop wood. Carry water.
And perhaps happiness isn’t something we eventually arrive at.
Perhaps it’s something we practice, quietly and consistently, in the middle of the life that we already have.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset. To support you, we offer a wide range of benefits including:
This is a leadership role with a mix of strategic direction and oversight of operational delivery by teams in multiple locations across the Wide Bay region. On a day-to-day basis you will:
To be successful in the role you will bring:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant will need to obtain background checks prior to employment, including a Queensland Working with Children Check and National Police Check.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week, Tanya discusses how the simple but powerful lessons from Spencer Johnson's Peaks and Valleys remind us to stay grounded in success, purposeful in challenge, and aware that our everyday choices shape the highs and lows we experience.
By IMPACT Community Services Managing Director Tanya O'Shea
Some books are complex and layered. Others are disarmingly simple. Peaks and Valleys by Spencer Johnson sits firmly in the latter category, offering a short parable with a message that lingers long after the final page.
At its core, the book is built on a metaphor we instinctively understand: life is a series of peaks and valleys. Peaks represent the moments when things are going well, such as success, progress, or a sense of ease. Valleys, in contrast, are the harder seasons: setbacks, uncertainty, and struggle. These aren’t interruptions to life. They are life in its rawest form.
What Johnson does so effectively is shift our focus. Rather than avoiding valleys or clinging to peaks, he invites us to see the connection between them. The choices we make in our good times often sow the seeds for future challenges, while the decisions we make in difficult times create the conditions for future success.
There is a quiet danger in every peak: complacency.
When life improves and pressure eases, it’s easy to forget what got us there. The early mornings become late nights. One missed training session becomes a week. We say no to catching up with a friend “just this once,” and suddenly connection slips down the list. Slowly, almost invisibly, the disciplines that lifted us out of the valley begin to erode.
It’s rarely one defining decision. It’s the quiet accumulation of small ones.
There is also a reminder about gratitude. Peaks are not just about achieving more. They are about appreciating what we already have. Without that awareness, we risk chasing the next milestone while neglecting the foundations that made it possible.
Valleys, while uncomfortable, offer something equally important. They slow us down, sharpen our perspective, and reconnect us with what matters. They often bring us back to basics, such as discipline, connection and consistency, the very things that enable us to pick ourselves up and move forward.
This insight extends beyond individuals. Organisations experience peaks and valleys just as people do. Growth can breed overconfidence. Challenge can drive clarity and reinvention. The link between them is not coincidental; instead, it is shaped by mindset and behaviour. The decisions made in a valley create future peaks, and habits neglected in a peak can lead to the next valley.
Peaks and Valleys doesn’t offer complexity; it offers awareness. Stay grounded in the highs. Stay purposeful in the lows. And most importantly, don’t abandon the behaviours that serve you just because things are finally going well.
Because the truth is simple. We don’t just experience our peaks and valleys. We help create them.
