IMPACT training students thrive in Home & Community care

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IMPACT Community Services’ new Certificate III Individual Support (Home and Community) trainer and assessor Robyn Green has hit the ground running and sees big things ahead for her students.

Robyn has just delivered the first serving of units in IMPACT’s Home and Community CHC33015 course and everyone is excited.

“There were a few nerves in the beginning,” Robyn said after her first week of on-site training.

“But we've all overcome them and are full of confidence.

“The students have just handed in their first lot of assessments.” in their CHC33015 Cert III Home and Community Care Training course.

The current Certificate III Individual Support (Home and Community) class is full.

“They do face-to-face lessons two days a week and the rest from home,” Robyn said.

Check out the courses starting soon at IMPACT

Effective approach in training

Our students spend the first week onsite so they are provided training in how to use their technology to enable them learn at home.

“They like the option of having the lesson recorded so they can go over everything they need," she said.

“It's a big help.”

Robyn said Covid and the impact it had on vulnerable members of the community had made her students realise the importance of support work and helping the aged and those with a disability.

“It makes them more willing to go the extra mile,” she said.

Male staff are highly sought after in the industry and Robyn is thrilled to have four men in the class.

Enrol with IMPACT today

Robyn has a rich and varied background in caring for others having worked in hospital wards.

And, like many people who work at IMPACT helping others, Robyn has a direct experience of working with someone with a disability; her autistic son.

This direct experience often gives family carers a unique insight into their needs and challenges.

Producing quality graduates

Robyn knows first-hand the quality of IMPACT graduates, as all of her son’s carers had been trained at IMPACT.

“They were amazing,” she said.

"And I want to train the next generation of carers and help them to be the best that they can be.”

Robyn's first course working at IMPACT is a promise of many more good things to come.

IMPACT is a Registered Training Organisation (RTO code: 0115)

If you would like to enrol for future Certificate 3 courses or see how else IMPACT can help you into a new career go to our training page

By Tanya O'Shea, IMPACT Community Services Managing Director


Bundaberg businesses have told us that they want capable, reliable workers who show up every day, ready to work. 

They want someone with resilience who can both think for themselves and follow policies and procedures. 

They want workers with drive and determination who can uphold the business' values and wow both customers and stakeholders. 

Business owners hire workers based on someone’s attitude and cultural fit because it is easier to train new skills than to teach the proper attitude.

STRONGER TOGETHER: Recognising the silver linings of COVID-19

STRONGER TOGETHER: Building more resilient job seekers

Building self-esteem and belief in a better future are vital to help people move forward in life and make them “job ready” for the labour market.

At IMPACT Community Services, we understand what it takes to help people on this journey.

Increased isolation because of the Covid pandemic has not only adversely affected people's usual support networks, but it has also prevented people from exploring new support networks.

People benefit from “quality socialising” that puts them in touch with motivated, goal-oriented people who can act as positive role models.  This type of connection gives people permission and courage to achieve outcomes that are much more difficult to achieve on their own.

According to Vivian Williams at the Mayo Clinic, “socialising not only staves off feelings of loneliness but also it helps sharpens memory and cognitive skills, increases your sense of happiness and well-being and may even help you live longer”.

STRONGER TOGETHER: New Year, new goals

It also greatly increases your preparedness to enter the workforce.

IMPACT offers Certificate III qualifications through its Registered Training Organisation (RTO code: 0115), which meet the needs of Bundaberg businesses.

Our courses give students access to motivated, goal-oriented trainers who are committed to help our students thrive.

Our industry links give our students the opportunity to move forward in their lives and into the labour force.

IMPACT Community Services is once again running the popular Skillsets for Successful Tenancies - Dollars and Sense course, and if you're looking to get an extra advantage in Bundaberg’s difficult rental market, it could be just the ticket.

IMPACT’s Lesley Allen said the free tenancy training program would help to educate tenants about important tenancy and life skills required to rent a property.

Ms Allen said IMPACT was passionate about supporting tenants experiencing difficulty in entering the rental market or keeping a property.

IMPACT course helps locals facing rental nightmare

Challenging market

Bundaberg’s rental vacancy rate was 0.4% for the December 2020 quarter, according to data from the Real Estate Institute of Queensland.

Course participants are given a certificate of achievement upon completion which can be attached to their rental application.

It's especially helpful for those who don't have a rental history, whether you are new to the market or have previously been living in a mortgaged property and are no longer doing so.

The course was created by the Tenancy Skills Institute (TSI) for which IMPACT is an accredited trainer. The institute spent four years putting the course together, consulting multiple real estate professionals to identify tenancy issues and formulating the course content according to core competencies that a good tenant needs to have.

The TSI says the course creates tenants who were not only aware of their rights and responsibilities, but who could also effectively communicate with their landlords, clean and maintain a property, as well as manage their finances.

Sign up now

The next face-to-face course begins on Wednesday, March 3 and continues on the following three Wednesdays (March 10, 17 and 24).

The great thing about the course is its flexibility, as those who would prefer to do it online can do it anytime.

For more information call Lesley Allen at IMPACT on 4153 4233.

Heath Tisdell did everything right when he decided to pursue a career in land care: he decided on his direction and signed up with IMPACT Community Services to get the best training possible.

Heath is doing a Certificate I in Conservation and Land Management at IMPACT, which is delivered through the Queensland Government’s Skilling Queenslanders for Work initiative.

Heath and his colleagues have been involved in a number of projects that create, repair and upgrade public spaces and facilities, including working on river and foreshore restorations. 

Rob Alder is IMPACT’s Skilling Queenslanders for Work supervisor.

The team, which is nearing the end of the 22- week course, is currently working at Elliott Heads, doing whipper-snipping, weeding, planting, and spraying. They've also done work at Baldwin Swamp and Steptoe Street.

A new opportunity

But with just three weeks to go, Heath has been presented with a wonderful opportunity having landed himself a job as a direct result of participating in the course.

At the Steptoe Street project a local business operator had dropped off some mulch for the rejuvenation work they were doing, and was talking to team leader Rob about how difficult it was to get workers for his business.

“Rob told him that he had many willing hands and I was a prime candidate,” Heath said.

“I had experience in the tree-lopping field before, working 12 months in Brisbane.

“So he hired me on the spot.”

Heath started work on Thursday with his new employer.

He loves the work he's been doing on the course and is stoked to get work in the same field.

Pathway to success

IMPACT’s Skilling Queenslanders for Work Coordinator Matthew Tribodo said as Heath had completed the course's training component he would walk away with his full qualification.

Mr Tribodo said a large percentage of course graduates ended in employment.

“All our trainees work really hard,” Mr Tribodo said.

“For Heath it was definitely a case of being in the right place at the right time.

“That's what it's all about.

“It’s the best possible outcome for Heath.”

If you are interested in land care and would like to learn more about the next course, call 4153 4233 or check out

By Tanya O'Shea, IMPACT Community Services Managing Director


At IMPACT Community Services, 2020 will be remembered as a year of possibility.

This is not meant to sound trite or diminish the fact that it was an incredibly challenging year for many.

Instead, it is to recognise the tremendous commitment demonstrated by our community, who have opened themselves up to new ways of thinking and working.

STRONGER TOGETHER: Recognising the silver linings of COVID-19At IMPACT, this included strategies that until last year, had been earmarked for our distant future.

It would be easy to reflect on the last 12 months and attribute our agility and significant growth in capability to the effects of COVID-19, but instead I would like to recognise those at the core of our achievements last year; our people.

The word ‘commitment’ can be overused, and at times applied in a manner that shows appreciation towards people for simply ‘showing up’.

This is not our experience.

At IMPACT, our team have committed to achieving high performance while enhancing service provision, exploring, experimenting, researching and trialling new and innovative ways to do what they do best – providing services that enable people to reach and realise their full potential.

STRONGER TOGETHER: New Year, new goals

Paired with the dedication from our students and clients, we were able to overcome challenges we never thought possible.

Has it been easy?


Have we got it wrong sometimes?

Most definitely.

However, our people have persisted and found ways to navigate through the challenges and uncertainty, and along the way, have uncovered new and exciting possibilities.

We realised just how important togetherness is and developed a new appreciation for where we live.

How lucky are we to call our small regional town of Bundaberg home?

We managed to maintain a level of freedom while other places were locked down in isolation for extended periods of time.

Make the most of your year; upskill with IMPACT Training now

We had the ability to reconnect with our pets and were given the opportunity to begin new fitness journeys as a means of leaving the house for the short timeframe allowable.

It would be prudent to continue these discoveries into 2021.

According to Winston Churchill ‘We make a living by what we get, but we make a life by what we give’.

We are ready to be bold and step into unchartered territory, and we encourage our community members to do the same.

Together, let’s learn from the lessons of 2020 and grab 2021 by the horns.

Together, let’s take the learnings and build a stronger and more resilient community.

One that creates opportunities for the people that live within it and successfully supports the continued growth of business and industry.

We are stronger together.

By Tanya O'Shea, IMPACT Community Services Managing Director


Last week I wrote about New Year’s resolutions and how goals can be attained using the SMART method; specific, measurable, achievable, relevant, and timely.

For some, goals might have included learning a new skill or becoming educated in a different field.

Gaining employment could also be a goal for some, considering the unprecedented year that was 2020.

STRONGER TOGETHER: Plan a SMART New Year's resolution

STRONGER TOGETHER: New Year, new goalsAt IMPACT we know life can get tough sometimes, which is why our organisation’s vision is to work with individuals to enable them to reach their full potential.

We offer supports in many areas, including employment and training, and what better time to turn a new leaf than the in the New Year.

We’ve done the research and we know which fields offer increased employment outcomes in Bundaberg, which is why our training organisation offers courses in Aged Care, Home and Community Care, Disability Care and Hospitality.

In as little as four months, students can be on their way to a lifelong career in a rewarding profession.

Not only do our eligible participants have access to government funding, but they also get to learn from our highly experienced trainers who have a wealth of real-life knowledge in their fields.

STRONGER TOGETHER: Put your wellbeing first

As a result of the COVID-19 pandemic we adapted our courses to offer online education, and we are carrying that on with a hybrid model of both online and in-person learning.

Too often we see students leave school and struggle to step into employment opportunities.

Our wrap-around services aim to support people on this journey of higher education and assist them in navigating the jobs market.

We’ve been able to help hundreds of people find a new path in life, which is exactly why we do what we do.

With the uncertainty of a post-COVID future still looming, what better time to enter a steady and secure career.

Set yourself a goal, create achievable outcomes, and watch your life change before your eyes.

You are worth it.

For more information about our services contact 4153 4233 or visit our website at (RTO Code: 0115).

2021 is the year for upskilling and those not moving forward are at risk of getting left behind, according to one of IMPACT Community Services’ employment specialists.

IMPACT’s jobactive recruitment advisor David Maxey-Fisher said now was the right time to act for those looking to upskill.

IMPACT is currently accepting enrolments for a suite of courses set to start in coming days. 

In-demand opportunities

All IMPACT courses are aligned to local industry demand where there is an identified need for skilled new workers.

IMPACT is a Registered Training Organisation (RTO code: 0115) and offers a range of courses, including Certificate III training in Individual Support (Home and Community, Ageing and Disability) as well as Hospitality.

IMPACT’s team of specialist trainers have a wealth of industry experience and strong connections with employers across the region.

Going the extra mile

Mr Maxey-Fisher said IMPACT went the extra mile to work with students to prepare them for the workforce.

2021 is the year to upskill says IMPACT employment specialist"IMPACT offers work placement into real jobs and the support to make you attractive to an employer,” Mr Maxey-Fisher said.

“We put you in the shop window for employers looking for good staff.

“Our training can connect you with motivated people who can energise you into getting the right position, and the mentoring and guidance that only professional Certificate III training can provide.”

Students may also be eligible for government funding support.

IMPACT’s upcoming courses include:

SIT30616 Certificate III in Hospitality

Starts: Monday, January 18 (though this course has started, it’s not too late to enrol)

Duration: 16 weeks

Trainer: Wendy Carter

CHC33015 Certificate III in Individual Support (Home & Community)

Starts: Monday, February 1 February

Duration: 13 weeks

Vocational Placement: 4 weeks

Trainer: Robyn Green

CHC33015 Certificate III in Individual Support (Disability)

Starts: Tuesday, February 23

Duration: 13 weeks

Vocational Placement: 4 weeks

CHC33015 Certificate III in Individual Support (Ageing)

Starts: Monday, March 8

Duration: 13 Weeks

Vocational Placement: 4 weeks

Trainer: Sandy Baker

*Classes require minimum enrolments and are subject to change.

IMPACT Community Services has once again been recognised as a top jobactive provider by the government.

The Australian Government’s Department of Employment, Skills, Family and Small Business has just released its latest quarterly jobactive star ratings for each provider and there was plenty of good news for IMPACT.

jobactive is the government’s employment service to help Australians into work and match employers with the right staff. There are several providers, including IMPACT, in the Bundaberg region.

IMPACT scored five out of five stars for its performance in Childers, while its high-performing Bundaberg team also recorded an impressive four.

Five stars for IMPACT's Childers jobactive team

Looking to upskill? Check out our training courses.

Confidence in IMPACT

IMPACT’s jobactive recruitment consultant David Maxey-Fisher said the result should provide Childers jobseekers confidence in choosing IMPACT.

“It's no surprise we got this rating,” Mr Maxey-Fisher said.

“Childers is looked after by a caring, capable and thoroughly professional jobactive officer in Carol Watson.

“Carol looks after the whole of the Childers area by herself and its through her tenacity and hard work that she has been awarded top marks.

“It’s her ability to listen and her knowledge of the area that has led to this high-performance recognition.

“She knows the community like the back of her hand.”

Consistent quality

To receive five stars, a job provider must deliver sustained employment for jobseekers 30% above the national average – that means not just finding people jobs but finding them a lasting position with an employer.

Mr Maxey-Fisher said IMPACT’s consistently high performance was a team effort, though a considerable part of the recognition had to go to IMPACT’s Employment and Training General Manager, Paea Ruka.

“Paea has energised the team and given everyone the purpose and direction to enable us to reach these high-performance levels during the challenges of the Covid-era,” he said.

“Paea chose not to let team members go like some providers and gave them excellent support and guidance.

“Staff can only achieve these high standards if they're given the necessary support to do that.”

If you are an employer in the Bundaberg region looking for quality staff, give IMPACT a call on 0419 773 838.

By Tanya O'Shea, IMPACT Community Services Managing Director


Happy New Year all, and welcome to 2021.

This time of year is renowned for setting new goals and resolutions in an attempt to improve our lives for the better.

Many promise themselves to exercise more often, drink less alcohol, spend more time with loved ones, and be all-round happier people.

Check out our range of training courses

STRONGER TOGETHER: Plan a SMART New Year’s resolutionWhile setting goals is a great start, many find themselves back to their old habits much faster than anticipated.

That’s why it’s important to set SMART goals; specific, measurable, achievable, relevant, and timely.

Goals should be clear, concise, and tracked in a journal.

They should be challenging yet achievable, with the ability to build on from once attained.

When goals are relevant to our overall life plan, a greater importance and emotion is placed upon achieving the target.

There should also be an end time attached to the goal, where we can reflect on progress made, and a new goal can be set.

It's best to start with a smaller short-term goal such as changing one specific behaviour for one week; once achieved, the goal can be reviewed and extended.

Enrol in one of our courses today. Your next career is just a click away!

This way we don’t become daunted by a huge goal that we feel too intimated to tackle.

A SMART goal to exercise more might be walking three times a week.

Specifics are important so the goal would be as detailed as possible; walk Monday, Wednesday and Friday at 6.30am for half an hour.

Once achieved, the goal could be continued as is, or adapted to become more challenging; extending the walk from a half hour to an hour or incorporating a fourth day might be an option.

When the goal is specific, supports can be put in place to assist achieving that goal.

For example, you would make sure an alarm is set and your walking shoes and comfortable clothes have been laid out the night before.

You might also make sure breakfast or work lunches have been prepared to avoid a rush in the morning.

Always review your success; identify any barriers and ways you might overcome them, and also note down things that help you achieve your goals, such as having a walking partner, and how you could incorporate positive enablers more often.

You could even add an additional goal, such as packing your own lunch every day to take to work; both cost effective and time efficient!

Whatever your New Year’s resolution might be, make sure you plan for success the SMART way.

IMPACT Community Services Trainee secures employment while still completing her Disability course

Tiffany Kelly began her training course at IMPACT Community Services with hopes of finding a career in disability support, but had no idea how quickly her dreams would become reality.

Tiffany is about to complete her CHC33015 Certificate III in Individual Support (Disability) at IMPACT and has managed to secure a job with Local Personalised Services (LPS), a provider of community support services to people living with a disability.

Train with IMPACT: Enrol now

Tiffany finds her way to a new caring careerTiffany said she was excited at the prospect of working with such a great organisation.

“Our trainer Elise said they were hiring three people,” she said, “so I went down there and they signed me up. It's casual to begin with but after three months (there is) the option of continuing on a more permanent and regular basis.”

Like many others, Tiffany became interested in disability support through personal experience. She has extended family members with a disability, one on the autism spectrum and one with cerebral palsy which has provided her with a unique insight into the challenges they face.

She would watch how their mother cared for them with great interest and would help when she could.

Tiffany is enjoying her training, making several good friends among the 19 other students and has one close friend who has maintained contact outside the course.

“The staff are really good and very helpful, very approachable about any difficulties you're having and how to find the right info,” she said.

Tiffany, a young mother of two, said she benefited from being able to study in the classroom with face-to-face interaction with Elise as well as the e-learning supports provided. She said having sessions recorded and available for review was beneficial.

“I just find it easier,” Tiffany said.

Check out our NDIS services

She's looking forward to her new career and helping her clients find their place in the world.

“I get to help them lead fulfilling lives and see they can be doing the things that everybody else does,” she said.

IMPACT Community Services is a Registered Training Organisation (RTO Code: 0115) and does not guarantee employment with LPS or any organisation

By Tanya O'Shea, IMPACT Community Services Managing Director


STRONGER TOGETHER: Human Rights - for all people alwaysHuman Rights affect everyone.

They should inform the decisions we make and the actions we take every day.

While most people might not know exactly which 23 human rights are protected by the Queensland Human Rights Act 2019, the essence of each guideline has been engrained in what we’ve been taught is “acceptable behavior” for human beings.

Human Rights are there to protect all people, yet not everybody is aware of their rights to a life of equality, free from abuse, discrimination and unfair judgement.

Over the past month the Queensland Human Rights Commission has been publishing information on their Facebook page about the 23 human rights that are protected by the Act.

These rights include the right to life, feeling safe, being equal, protection from torture or degrading treatment, freedom of thought, expression, culture, privacy, property and liberty, to name a few.

Need support? Check out our range of programs here.

Today, Thursday 10 December, is Human Rights Day; the culmination of what has been Human Rights Month.

The theme this year is to “Recover Better” – a reminder that recovery efforts following the COVID-19 pandemic must assist all people from all walks of life.

At IMPACT we take these guidelines seriously; they provide the foundation for everything we do, from our mission statement to our core values, our overall vision and the way we conduct day-to-day business.

We operate under three main pillars of community service: live, grow and prosper.

Our “live” programs aim to assist people who need support at a base level, our “grow” services are designed to train and upskill people with an aim to become job ready, and our “prosper” pillar focuses on connecting participants to sustainable employment outcomes.

STRONGER TOGETHER: International Day of People with Disabilities

We also run two commercial businesses that employ a diverse range of people who might otherwise be overlooked for other jobs.

This includes people with a disability, older citizens and those who might be re-entering the workforce.

Throughout each phase of our organisation, people and their human rights are our core focus.

Do you act in a way each day that encourages people to live by these principles?

Do you support people’s human rights to freedom of speech, culture, belief, movement and expression?

Or do you think you could work on the level of acceptance you have for other people’s freedoms?

If you feel as though your human rights are being violated, or know of someone being discriminated against, speak to the Queensland Human Rights Commission on 1300 130 670.

STRONGER TOGETHER: Human Rights - for all people always

By Tanya O'Shea, IMPACT Community Services Managing Director


STRONGER TOGETHER: International Day of People with DisabilitiesAt IMPACT we pride ourselves on our inclusive culture.

Our ethos is based around helping people realise their potential and providing avenues to assist them in reaching their goals.

Our services range from family support, training, employment, mental health and disability support, just to name a few.

But one area of our organisation I am deeply proud of are the opportunities we have created for assisted employees.

The Material Recycling Facility (MRF) employs 23 NDIS participants, and our New Image Laundry is another avenue for supported staff.

Many of our supported employees have not held jobs prior to working at IMPACT and found it difficult to become employed.

See IMPACT's NDIS services here

Yesterday, December 3, was the International Day of People with Disabilities (IDPD), with this year’s theme being “Building Back Better: toward a disability-inclusive, accessible and sustainable post COVID-19 World”.

Everyone has been affected by Coronavirus in one way or another, and now as we focus on returning back to “normal”, I would urge people to consider what “normal” should look like.

According to the Australian Bureau of Statistics, in 2018 almost 50% of employed people with a disability reported experiencing unfair treatment or discrimination due to their disability from their employer.

Two in five reported that they experienced unfair treatment or discrimination due to their disability from their work colleagues.

STRONGER TOGETHER: International Day of People with DisabilitiesThis data shows Queenslanders have a long way to go when it comes to acceptance and inclusion of all people not only in the workforce, but in everyday life.

The conversation about the benefits of hiring people with a disability needs to be highlighted.

Our NDIS participants bring a mountain of life and joy to our organisation, and their happiness and willingness to learn is contagious.

NDIS participant Sarah creates impressive building blocks at Rob's Shed

Some of our staff have been working at the MRF for over 30 years and their dedication is second to none.

Just like diversity in age and culture is important, so is a range of abilities in a workforce. It exposes people to a different “normal”, encourages greater understanding and generates acceptance, which benefits our entire community.

So have the conversation, do some research and encourage others to engage with disability awareness. We all deserve to be accepted.

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