IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
Why IMPACT?
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
- A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
- Salary packaging up to $18,500 per year to increase your take home pay
- Birthday bonus day off
- Paid 2 hours per month to donate to a worthy cause of your choice
- Opportunities for advancement with our 'grow your own' approach
- Leadership programs with the Institute of Managers and Leaders
- Leaders Lab, development support for employees aspiring to leadership roles
- Workplace Chaplaincy for face to face, confidential support + external employee assistance program
- Reimbursement for Working with Children clearance (after completed probation)
About the opportunity
We are looking for a full-time Mentor to join our Workforce Australia program in Rockhampton. The primary focus of this role is intensive, personalised case management that helps clients build skills, gain experience, and progress into sustainable employment through regular support.
On a day-to-day basis you will:
- Guide clients using a holistic, person-centred approach that addresses individual barriers, strengths, and goals.
- Develop pre-employment skills and job readiness through individual coaching, group activities, and resilience workshops.
- Create and implement personalised work preparation and employment plans aligned to client needs and career goals.
- Support clients through education, training, and vocational development to improve completion rates and employment outcomes.
- Collaborate with Recruitment Partners and employers to match client development with workforce and employer requirements.
- Maintain regular client engagement and achieve KPI targets through ongoing contact, support service coordination, and compliance with service delivery requirements.
To succeed in this role, you will
- Engage, motivate, and influence clients using active listening and coaching techniques to identify goals and overcome barriers.
- Ability to build strong relationships and collaborate with community services, networks, and employment providers to achieve positive client outcomes.
- Knowledge of employment services and the ability to quickly learn relevant programs and requirements.
- Strong communication skills, including rapport building, negotiation, advocacy, conflict resolution, and client assessment.
- Experience monitoring client progress, coaching, and mentoring clients to achieve employment and personal goals.
- Ability to work in a performance-driven environment, set priorities, and consistently achieve outcomes and KPIs.
- Qualification in relevant field e.g. Employment or Community Services would be desirable
To find out more, view our Position Description and full list of staff benefits on our careers page.
How to apply
Submit your application today and provide your:
- Cover letter showing us why you are a great match for this role
- Current resume
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
