Skill Set Short Courses Archives - Impact Community Services

Support Services
- Mental Health
  - Through our Mental Health programs across Bundaberg, Central Queensland, Wide Bay Burnett, and the Discovery Coast, IMPACT supports individuals and families to build resilience and reconnect with their community for a better quality of life - without judgment.
- Navigation Services
  - At IMPACT, we understand that navigating mental health and social services can be overwhelming. That’s why we’re here to support you or your clients in accessing the right resources, services, and assistance to make the journey easier.
- Family & Youth
  - IMPACT knows that every family and young person faces unique challenges. That’s why we offer a range of services tailored to provide support, guidance, and practical solutions to help individuals and families thrive.
- Volunteering
  - We value human connection in supporting older Australians in aged care. As an ACVVS volunteer, you can bring joy, laughter, and belonging to those who need it most.
Employment & Training
- Explore our RTO
  Ready to take the next step? Browse our courses, traineeships, funding options and student support resources to start your training journey with IMPACT Community Services.
- SQW
- Help Finding Work
  - National Panel of Assessors
  - WORKFit
- Your Local CoAct Connect Partner
  - Workforce Australia
  - Inclusive Employment Australia (IEA)
Social Enterprises
- New Image Laundry
  - A laundry with purpose: Where exceptional service meets social impact
- IMPACT Recycling & Container Refund Centre
  - Empowering lives through employment opportunities and recycling for a brighter future in Bundaberg, Queensland
Partner with Us
Connect & Learn
- Our Framework
- IMPACT at a Glance
- Get Involved
- Connect & Inspire
- The ACADEMY
- IMPACT Community Health Service
- Support Referral

Course Overview

Learn face-to-face with industry professionals at IMPACT Community Services and gain hands-on experience.

This unit is designed so you learn the legal responsibilities of serving alcohol in Queensland and how to apply Responsible Service of Alcohol (RSA) practices in the workplace.

This course covers key requirements of Queensland liquor legislation, helping participants understand their obligations, identify situations where service must be refused, and contribute to a safe and responsible drinking environment.

Entry requirements
Units included
What You'll Learn

You will need a Unique Student Identifier (USI) to receive your Statement of Attainment. To ensure there are no delays, please submit your USI at enrolment. Need a USI? You can get a USI here.

SITHFAB021 Provide responsible service of alcohol

Improve your job readiness for working in bars, restaurants, clubs, and event venues.
Learn practical customer service and communication skills.
Understand your legal responsibilities when serving alcohol.
Recognise and respond to intoxicated patrons.
Handle refusals of service professionally and safely.
Check IDs and prevent underage alcohol service.

Skill Set Details

Skill Set Code: SITHFAB021
RTO Code: 0115
Nationally Recognised Training

At a Glance

Units: 1
Start dates: Rolling intake throughout the year
Date: Wednesday 5 August 2026
Time: 9 am to 3 pm
Duration: 1 day
Delivery: Face to face onsite
Delivery Address:
108 Bargara Rd, Bundaberg
Onsite attendance: 6 hours

Download the flyer

Fee For Service Cost
Eligibility for funding assistance

Not Eligible for Funding?

The cost of this course is $80 for a minimum of 10 persons. Smaller bespoke classes are available for eligible cohorts. Contact us for prices.

Email training@impact.org.au or call 07 4153 4233.

This course may be funded under Get Set for Work or Youth Skills (Xtreme Turnabout) Skilling Queenslanders for Work programs.

Contact IMPACT Community Services to discuss your eligibility.

Email training@impact.org.au or call 07 4153 4233

Ready to take the next step?

Submit an expression of interest and the Training Services team will help you understand course options, eligibility and next steps.

Get in touch now!

Funding & Fees

Funding options may be available for eligible students. Course fees and co-contribution fees vary depending on the course, funding program and student circumstances.

Queensland Government Funding

Explore Queensland Government funding pathways and eligibility information.

Co-Contribution Fees

View course fee information including concessional and non-concessional rates.

Need help understanding funding options?

Our Training Team can help with course information, funding eligibility, student support services, enrolment enquiries, training records, complaints and appeals.

Phone: (07) 4153 4233 || Email: training@impact.org.au

RTO Code: 0115

Student Information

Before You Enrol

Support During Study

Policies & Forms

Together, We Move towards a future inclusive of all. This begins by acknowledging our presence on the lands of Aboriginal communities. IMPACT operates on the unceded lands of the Butchulla, Gureng Gureng, Wakka Wakka, Kabi Kabi, Wulli Wulli, Taribelang, Gurang and Byali. IMPACT has over 45 years of serving our communities and we are humbled in the presence of First Nations Peoples who share an ongoing connection to these lands for over 65,000 years. We are truly grateful to share and learn from their collective experiences. We respectfully live upon these lands, with good faith and a commitment to ongoing learning, sharing, caring and respecting these lands, the peoples, and the environment, together in humility.

SITHFAB021 Provide responsible service of alcohol