108 Bargara Rd
Bundaberg East, Qld, 4670
Every Tuesday, amidst the steady rhythm of machines at IMPACT Community Services’ New iMage Laundry, you'll find Ann Duffy stationed diligently at her ironing post. At 80 years of age, and with a career spanning an impressive 65 years, Ann has weathered many storms.
Yet, a few weeks ago, she found herself facing a challenge unlike any other. "About four weeks ago I had a complete meltdown," she confides, reflecting on a moment of vulnerability. "I've never been through anything like that before."
In her time of need, Ann turned to Brendan Laws, New iMage Laundry Manager, seeking solace and support. "I came into work on the Tuesday, and I just went to Brendan, and I said, 'I'm in a bad way and I need to talk to someone,'" she recalls.
What happened next is a testament to the remarkable culture of care and support that defines the laundry, and IMPACT more broadly.
Brendan wasted no time. "Fifteen minutes later, he's down at my ironing station and he says, 'I've got the Chaplain, Lynne, coming over to see you in about an hour.'"
"Lynne came and she sat down, and she talked to me. Next thing I know, Brendan's here again after Lynne's gone, and he says I've got Marta (Mental Health Worker from IMPACT) coming to see you. Marta was wonderful."
Ann continued to receive consistent care and guidance. "Every morning Brendan would come in and see how I was," Ann shares. "There's not many companies that would give you that kind of help."
"Brendan is a top boss," Ann affirms. His leadership style, characterised by genuine concern for his team's well-being, sets the tone for the entire workplace. It's an ethos that permeates every aspect of New iMage Laundry—a place where kindness, community, and compassionate leadership is not just corporate speak, but a lived reality.
What sets New iMage Laundry apart is its culture of solidarity and empathy. "Everyone down there does seem to help one another," Ann observes. In this nurturing environment, employees don't just work alongside each other; they support and uplift one another through thick and thin.
Ann's journey is a testament to the transformative power of support. "If I hadn't had the help I got from work, I don't think I could have done it," she acknowledges. “I genuinely mean that.”
Her resilience, coupled with the unwavering backing of her colleagues and management, enabled her to navigate through adversity and emerge stronger.
As Ann looks ahead, she does so with renewed determination. "I'll be ironing for quite a while; I've no intentions of retiring," she declares.
For further information about IMPACT's social enterprise laundry, as well as our diverse array of programs and support services, feel free to reach out to us at 1800 179 233, visit the New iMage Laundry website, or simply complete the Contact Us form.
In a bustling room filled with colourful toys and the sounds of cheerful laughter, children are blossoming. Their curious minds explore, their tiny hands grasp, and friendships develop, in an environment where every interaction, every discovery, lays the foundation for a lifetime of learning.
The first five years are crucial for child growth and development, and IMPACT Community Services’ innovative Prep Transition Program offers a guiding hand to parents and their little ones, ensuring children get the best possible start in life.
As part of Positive Start Parenting, the Prep Transition Program identifies and addresses potential developmental issues early on, so parents can obtain wrap around support to access the required services to address their children’s needs.
Parents are actively involved from the outset, providing valuable input about their child's strengths, weaknesses, and goals. Through questionnaires and observations during playgroup sessions, parents and program coordinators collaboratively develop tailored plans to support each child's unique needs.
Feedback has been overwhelmingly positive, a testament to the program's effectiveness in nurturing essential skills crucial for school readiness.
Ms Allen emphasised, “we want our little ones to be as ready as they can be prior to starting school.”
“We support our parents to have their child’s eye, teeth and hearing checks as well doing appropriate referrals to assess any developmental delays so that in the two years prior to starting prep, the children have access to the required therapies needed to improve their transition into school.”
Children identified as needing additional support are seamlessly connected with other vital resources and services, ensuring a holistic approach to their well-being. Whether it's referrals to specialised programs like Bushkids or the NDIS, or even facilitating developmental checks through partnerships with Child Health, every effort is made to provide comprehensive support for families.
But it's not just about the children; parents are also empowered through education and support. Workshops on effective parenting techniques, such as 1,2,3 Magic and Emotion Coaching and Bringing Up Great Kids, equip parents with the tools they need to foster healthy development in their children.
Parents are also encouraged to explore what it may look like for them once their child starts school. Coping with the separation, making new social connections, and possibly taking on some education or employment to enrich their own lives.
In the end, the Positive Start Parenting program isn't just about preparing children for school; it's about setting them on a trajectory for lifelong success. By investing in the crucial early years and empowering families, IMPACT Community Services is truly making a positive impact on the next generation.
To learn more about this program, call 1800 179 233, visit the Parenting Support page, or complete the Contact Us form.
In a proactive move to address prevalent pelvic floor issues affecting women, IMPACT Community Services is set to launch a transformative six-week Diamond Pilates for Pelvic Floor Strength program.
The program, designed by physiotherapists, aims to empower women through targeted exercises and education, dispelling common misconceptions surrounding pelvic floor health.
For qualified personal trainer and Pilates instructor Kate Rumballe, the motivation behind launching this program at IMPACT came from real conversations with women facing post-childbirth challenges.
“I remember being shocked to learn that the average woman waits 10 years before seeking help for pelvic floor issues, by which time it is much harder to make a difference through exercise alone.”
She believes this is an opportunity to challenge the way society normalises pelvic floor issues.
“Marketing leads us to believe having a leaky bladder is normal. Leaking when you laugh, cough, sneeze, or do high impact activity is NOT normal, and I get very frustrated with how so many people normalise it. The earlier you act, the easier it is to address.”
Commencing in late January, the six-week program will be available to Positive Start Parenting Program participants.
Weekly sessions will progress from lying down to standing exercises, incorporating low-impact movements and small equipment such as balls, blocks, and bands. Inclusivity is a key focus, with exercises suitable for all ages.
Participants will undergo pre-assessments to ensure suitability, and if any concerns arise, referrals will be made to pelvic floor physiotherapists or general practitioners for further assessment.
Beyond physical exercises, the program integrates education and open discussions about women's health, covering topics such as female anatomy, continence, sex, and self-care.
IMPACT’s program will be a women’s only class, to ensure participants feel safe, comfortable and supported throughout their journey.
“Given that many of our participants were young mums and women who have experienced sexual trauma, we decided that it was more appropriate to make this class female only.”
Kate has previously witnessed the positive transformations this course has brought to individuals dealing with mild to moderate continence issues in the past.
“I have some lovely success stories from people who I have taken through this course in the past.” To learn more about this program, call 1800 179 233, or complete the contact form on the IMPACT Community Services website here.
In 2020, Rick Gill faced a life-altering moment when a serious back injury at work led to severe anxiety and depression. Admitting that "it got pretty bad," Rick, who had experienced the toll of manual labour and management stresses, realised he needed a change.
"60-70-hour weeks and I just kept pushing till it ended up costing me three years of my life," Rick said.
Despite early signs of depression and anxiety, Rick's old-school approach led him to internalise his struggles, ultimately landing him in hospital.
Taking matters into his own hands, Rick sought a new path. Little did he know that this journey would lead him to a fulfilling career in the disability support industry.
Sharing his story to promote Disability Action Week (November 25 to December 2), Rick said he began with a commitment to self-improvement. It was a journey that connected him with the training team at IMPACT Community Services.
Attending an information day, Rick met Gay, Michelle, and Katie, setting the stage for a participation in a Certificate III in Individual Support (Disability).
Reflecting on his training experience with IMPACT, Rick commended the support he received.
“Given that I was going through what I was going through, and I didn’t even tell Gay about the depression and stuff. I had told her I’d had a back injury, but she just got it somehow,” Rick said.
"But it wasn’t just me. She was able to engage with the entire class on a personal level, which kept us all plugging through it."
Now employed in the disability support industry, Rick said it had been one of the most rewarding things he’d ever done.
While the journey to overcome depression and anxiety continues, he finds fulfillment in his work.
“This is the best medicine. When I do something for someone, it makes me feel better, so essentially, it’s part of my healing.”
"I'm not out of the woods yet, but I'm kind of good with that," Rick said, recognising the ongoing nature of his mental health journey.
He encouraged others to explore opportunities working with people with disabilities.
"If someone reads this and thinks, 'I'm in a similar situation, maybe I should reach out,' it's worth it," Rick said.
“You hear about people saying it’s not a job if you love it. You always hear it, but you don’t believe it until you’re in that position. I do actually look forward to coming to work.”
That’s what working in the disability sector enables.
If you want to find out more IMPACT’s training pathways, visit Certificate III Training Courses - Impact Community Services.
IMPACT is a Registered Training Organisation (RTO code: 0115).
It’s a big period of change for IMPACT Community Services’ Amy Griffiths.
As the new Team Leader of IMPACT’s Family Mental Health Support Services (FMHSS) in Hervey Bay, Amy is also looking forward to becoming an Australian citizen and using her skills and experience to help children and families in the region.
The FMHSS aims to improve mental health outcomes for children and young people, and their families, by providing early intervention support, short-term assistance, and community outreach and education.
IMPACT, which has successfully operated FMHSS in Bundaberg for 15 years, has recently taken over the contract to provide this vital service to the Hervey Bay and Fraser Coast region.
Last financial year, IMPACT’s FMHHS supported 110 short term and 39 long term clients, as well as an additional 342 people through group and community forum sessions.
Amy, who moved to Australia from New Zealand and fell in love with the Fraser Coast, is passionate about working with the youth and helping them overcome challenges and achieve their goals.
She will be based at the Hervey Bay Neighbourhood Centre, where she and the FMHSS team will work closely with other community organisations and stakeholders to deliver the FMHSS program.
"I'm so excited. It's where my heart is, working with the youth...it's where my passion is," Amy said.
The FMHSS welcomes referrals from families, schools, health professionals, and other agencies and can be contacted by calling 0473 533 491, or visiting the Hervey Bay Neighbourhood Centre, 22 Charles Street, Pialba.
IMPACT Community Health Service (ICHS) is thrilled to announce the launch of its GP-led Integrated Health Service, which will offer a range of GP, community health and allied health services tailored to meet the evolving healthcare needs of the Discovery Coast community. Dr Dani Buchanan has been appointed by IMPACT Community Services as Clinical Lead to the project.
ICHS’s GP led Integrated Health Service has been designed to offer a comprehensive place-based model of health and social care, ensuring that it aligns seamlessly with the unique needs of the growing Discovery Coast region. Complementing the existing array of services provided by ICHS, the Integrated Health Service will serve as a cornerstone in delivering tailored healthcare solutions to the local population now and as it evolves into the future.
The Integrated Health Service will open on Monday 13 November.
Pamela Mackie, ICHS Practice Manager, expressed her enthusiasm for this significant development, stating, "The launch of our GP led Integrated Health Service marks a pivotal moment in our commitment to enhancing healthcare access and quality within the Discovery Coast region. We believe that this integrated approach, led by a dedicated team of professionals, will empower our community to lead healthier, happier lives."
Dr Dani Buchanan, a proud Agnes Water local, brings a wealth of experience and expertise to his role as Clinical Lead of ICHS’s Integrated Health Service. Dr. Dani's journey from naturopathy to medicine, combined with his extensive experience in rural healthcare and emergency medicine, makes him an invaluable asset to the community. His passion for general practice, chronic disease management, and emergency care aligns perfectly with ICHS’s mission to provide evolving healthcare solutions for the local community.
Dr Dani said he was looking forward to joining the “great team” at ICHS, stating, "I'm looking forward to the project growing over the next couple of years into something that is really valuable for the community."
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the different types of mental health professionals and the services they offer.
By IMPACT Community Services Managing Director Tanya O'Shea
Life can throw some significant challenges and hurdles at us, so getting access to the mental health support and help that we need, when we need it, is important.
Yet when it comes to getting help, who do I need to see?
This is a common question and can be frustrating and overwhelming for many of us. However, the bigger concern is that it is even tricker to navigate if you are experiencing mental health symptoms and have not asked for help before.
In today’s column, I therefore wanted to demystify the different types of mental health professionals and the services that they can provide. It can be challenging to understand the nuances between the various types of mental health professionals, but it’s essential to know what each one does so that you can get the help you need. Let’s dive in!
Psychiatrists are medically trained doctors who specialise in diagnosing and treating mental illnesses. They can prescribe medication and provide therapy.
Psychotherapists are trained in a range of therapies to improve mental wellbeing, including shifting unhelpful patterns of thinking, or overcoming emotional challenges. They provide therapy and counselling, but they cannot prescribe medication.
Psychologists are degree-qualified and trained to assess, diagnose, and treat mental illnesses. Clinical psychologists have a Masters or Doctorate and focus on the diagnosis and treatment of more complex mental health conditions. They both provide therapy and counselling, but they cannot prescribe medication.
Counsellors are generally diploma qualified, and are trained to help people with personal problems such as relationship issues, trauma, or grief. They provide counselling and support, but they cannot assess, diagnose, or treat mental illness and they cannot prescribe medication.
Peer workers are people who have lived experience with mental illness, and ideally are qualified with a Certificate IV Peer Work. They provide support and guidance to others who are going through similar experiences, including role modelling behaviour. They can also link you with higher level clinical supports if needed.
Support workers are qualified at minimum through a Certificate III in Support and provide emotional support to individuals experiencing mental health concerns.
Now, what about the Mental Health Care Plan that I have heard people talking about?
To obtain one, you'll start by visiting your GP. They will assess your mental health needs and, if necessary, refer you to the appropriate mental health professional. Your GP will work collaboratively with you to create a personalised Mental Health Care Plan. This plan typically includes a specific number of subsidised sessions with mental health professionals, and may involve psychologists, counsellors, or psychiatrists, (or maybe even a mix) depending on your individual needs.
As Mental Health Month unfolds, remember that seeking help is a commendable (and courageous) step toward a healthier, happier you. Mental health professionals are here to support you, and they recognise that your wellbeing is a priority.
The Outback Mind Foundation, together with IMPACT Community Services, is hosting a free Mental Health Workshop.
The Foundation exists to empower men throughout regional Australia to live healthier, happier, and more connected lives. With the climbing rates of mental health issues and male suicide, the Foundation works to proactively get ahead of the problem, providing men with the tools and solutions to find self-awareness and reach their full potential.
Learn more: The Outback Mind Foundation | Where Men's Mental Health Matters
Complimentary light snacks and refreshments available.
The mental health workshop and documentary will touch on sensitive topics and lived experiences of suicide. We acknowledge that this may be triggering for some individuals. There will be support and guidance available throughout the workshop from people with lived experiences to ensure a safe and supportive environment for everyone involved.
Register now to secure your place. Please note: places are limited. In the event that we reach full capacity, you will be notified if an additional session will be scheduled.
"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses skilling our youth for success and breaking the cycle of generational welfare dependence.
By IMPACT Community Services Managing Director Tanya O'Shea
As we approach World Youth Skills Day on 15 July, I find myself reflecting on how we can support the young people in our community to break the cycle of generational welfare dependence. This year's theme, "Skilling teachers, trainers, and youth for a transformative future” highlights the essential role that educators play in providing skills for youth to successfully transition into the workforce and actively engage in their community.
In the current social climate, it’s more important than ever that we equip our young people with the tools they need to thrive in the workforce. I’m proud that IMPACT Community Services has a wealth of experience in supporting the young people in our communities to gain the skills they need to find and keep work, and to improve their life skills along the way.
Preparing our young people for the workforce is critical, particularly now with current modelling predicting that Queensland will need an additional 280,000 workers by 2024-2025. Equipping our young people for this surge in jobs will require some planning and understanding of workforce skills required, with a predicted 38% of workers requiring a vocational and education training qualification to meet the workforce needs. It is therefore imperative that families and educators are having conversations with young people now, to better understand their interests to ensure that we are adequately preparing them for the opportunities that lie ahead.
However, it’s not enough to enrol young people in training. To truly break the generational welfare cycle, we must raise awareness among our youth about the advantages of employment compared to relying on welfare. By instilling this understanding early on, we can empower them to make informed choices that lead to a brighter future, for them and their future family.
Employment offers more than just financial stability; it fosters a sense of purpose, personal growth, and self-reliance. Through employment, young people can gain valuable experience, develop crucial skills, expand their networks, build confidence and learn responsibility and discipline in addition to achieving financial independence. Employment also cultivates a sense of pride and accomplishment that cannot be replicated by welfare dependency.
To support our youth effectively, it’s essential that school, parents, and the broader community work together. We must create an environment where young people are encouraged to pursue education, training, and apprenticeships. By forging partnerships with local businesses, we can facilitate work experience opportunities, internships, and mentorship programs, further enhancing the independence, practical skills and knowledge of our youth.
This World Youth Skills Day, let’s consider how we can work together to support our youth in breaking the cycle of generational welfare dependence, and the role we all play in empowering them to build a transformative future both for themselves and our community.
In a small room filled with laughter, the occasional tear, heartfelt discussions, and a shared understanding, gathers a group of men brought together by the bond of fatherhood. IMPACT Community Services' Dad's Group is providing a lifeline to fathers across the Bundaberg region. Every second Friday, the doors of IMPACT Community Services HQ open to offer a supportive environment for dads at every stage of their parenting journey.
Led by the compassionate and experienced Lenny Vaeagi, a Support Worker with IMPACT’s Family Mental Health Support team, the Dad's Group welcomes fathers from all walks of life - new dads, single fathers, partnered fathers, those facing challenging family situations, and those who have come out the other side of tough times. The group recognises the diverse experiences of fatherhood and aims to foster connections, build resilience, and provide a space for men to share their joys and struggles.
Lenny says, "We create a judgment-free zone where fathers can open up, share their experiences, and learn from one another. It's a unique opportunity to find solace, gain knowledge, and form meaningful connections."
Single father of four Aaron* has been an integral part of the Dad's Group since its inception. Aaron reflects on the significance of the group and the impact it has had on him and others, stating, "It's like building a picket fence. When you start, it seems like you're not making much progress, but bit by bit you get there. Everyone has feelings and doubts, but you can talk about anything. To have trust in the group is the whole point."
Aaron shares openly in the group’s sessions in the hope he will inspire other members to speak openly about their own situations. He believes in the importance of reciprocity, saying, "What you take in, you give back – it's okay to speak up if you need something. We're all there to share; it's all about give and take."
He said the group is leading the way in breaking multiple cycles and challenging beliefs around a wide range of issues, including gender roles and domestic violence, and helps fathers to instill values in their children.
"It's not just about getting help; it's about being a part of something," Aaron emphasises. "Isolation creates depression, so it's good to be involved. The main focus is being better for ourselves, which means being better for your kids and your family."
Through his participation in the Dad's Group, Aaron has not only found a network of friends who understand his challenges but has also gained confidence and a sense of acceptance. The group has become a lifeline for fathers seeking support, guidance, and a safe space to express their thoughts and emotions.
Aaron fondly recounts their shared experiences, saying, "We love getting together for fishing trips, playing pool, and enjoying meals as a group. It's about more than just support; it's about building friendships and enjoying life together. Isolation creates depression, so it’s good to be involved.”
He acknowledges that change can be difficult, but he encourages others to take the first step by attending the Group.
"Showing up is the first step towards making a change. It's about embracing the opportunity to connect with others who understand what you're going through."
Group Facilitator Lenny believes the Dad's Group stands as a testament to the power of community and shared experiences. He says that by providing a platform for fathers to come together, learn from one another, and grow as individuals, group makes a lasting impact on the lives of its members.
“As the Dad's Group continues to support one another, share their journeys, and engage in meaningful community initiatives, they embody the notion that fathers have the capacity to create a ripple effect of positivity, extending their impact far beyond their own lives,” he says.
And for Aaron, his journey with the Dad’s Group won’t be ending any time soon.
“It’s so good to be a part of a group that supports each other, we all want the best possible outcomes.”
To become a member of the IMPACT Dad's Group, individuals must be referred through other parenting programs offered by IMPACT Community Services. IMPACT offers a range of services covering mental health, training, employment, intensive family support, parenting and NDIS. For more information about our services please call us on 4153 4233.
*Name changed for privacy reasons.
IMPACT Community Services’ Chill and Chat Group is offering a ray of light in the darkness for South Burnett residents struggling with their mental health. Led by Mental Health Peer Support Workers Luke Arnold and Kaelene Fairbrother, the group offers a safe haven for individuals seeking solace, connection, and personal growth.
Most Wednesday mornings, the doors of IMPACT’s Mental Health Drop-In Centre in Kingaroy swing open, welcoming everyone with guidance, compassion and shared experiences. Through the guiding hands of Luke and Kaelene, this support group has become a lifeline for many, providing a platform for individuals to share their journeys, struggles and triumphs in an environment free from judgment.
The essence of the Chill and Chat Group lies in the power of peer support—an aspect that sets it apart from traditional therapy settings. Luke Arnold, a passionate Mental Health Peer Support Worker, shares the significance of this unique approach, stating, "Through shared experiences and open conversations, participants discover they are not alone in their struggles. Peer support creates an invaluable sense of belonging and empowers individuals to heal and grow together."
Beyond the enriching conversations, the group fosters a sense of community through engaging activities that spark joy and connection. Participants indulge in friendly games, relish in the aroma of freshly brewed coffee, and savour the delectable treats lovingly baked by Luke and Kaelene. These simple yet meaningful experiences promote a welcoming and inclusive space, allowing individuals to break free from the confines of their homes and combat the pernicious grip of loneliness.
What sets the Chill and Chat Group apart is its holistic approach to mental health support. Many members of the group also come together to take part in a regular gardening group organised by CentaCare. This collaborative endeavour provides an opportunity for individuals to reconnect with nature, finding solace and serenity in the small things.
Joining the Chill and Chat Group is simple. Participants are encouraged to self-refer, and referrals also come from various local organisations including the local mental health unit, CentaCare, and Lives Live Well. By actively engaging with the Chill and Chat Group, individuals step into a judgement free zone where they can openly discuss their treatment experiences, confront life's challenges head-on, and receive unwavering support from others going through mental health struggles.
IMPACT Community Services is dedicated to fostering a community where healing and growth flourish. Through the efforts of Luke and Kaelene, the Chill and Chat Group stands as a shining example of the power of connection, understanding, and solidarity in the face of mental health struggles, and highlights the immense value of non-clinical support for mental health.
In a world that often feels disconnected, the Chill and Chat Group offers a ray of hope—a place where shared experiences light the path to healing and connection.
IMPACT’s Mental Health Drop In Centre is located at 6/119 Youngman Street, Kingaroy, and is open Monday to Friday from 8am to 4pm. The Chill and Chat Group meets most Wednesdays at 10am. The group doesn’t run on the third Wednesday of each month.
To find out more about IMPACT’s mental health support services head to https://impact.org.au/support-and-wellbeing/
To contact the team, phone 0488 534 222 or email larnold@impact.org.au.
Peter's harrowing experience prompts quest to change government funding focus
In a quiet park in Nanango, Peter’s peaceful morning took a sudden and harrowing turn.
What seemed like a harmless scene of someone setting up a flying fox quickly turned into a traumatic suicide attempt.
Ditching his morning coffee, Peter intervened and successfully saved the man's life, an act that would have a profound impact on both of them.
“He was a young fellow, and his body was just swinging there,” Peter said, reflecting on the incident earlier this year.
“I ran over and took his weight and got the rope off from around his neck.
“Initially, when I got him down, he was just screaming … I thought he was going to take a swing at me.”
The incident deeply affected Peter, who later realised it had triggered his own trauma. Motivated by this experience, he embarked on a mission to explore available mental health support options.
But what he found was a frustrating reality of lengthy waitlists and a shortage of available clinical staff. That was until he walked through the door at IMPACT Community Services’ Kingaroy office where he met Kaelene and Luke, mental health peer support workers.
Luke and Kaelene’s personal lived experience with mental health struggles enables him to provide a unique approach that is grounded in empathy, relatability and understanding. For Peter, the connection happened quickly.
“Dealing with a psychologist and someone with lived experience is like chalk and cheese. In Kaelene and Luke I have found people I can talk to,” Peter said.
“You can open up and discuss things in a way knowing that they’re also someone who life has sunk its teeth into.
“They showed me what I'd call ‘community through acceptance and inclusion’.”
Peter says his experience has “lit a fire inside”. He is pushing for major change in how those with mental health challenges, particularly men, are supported.
He has shared his ordeal to demonstrate the current problems.
IMPACT Community Services is currently lobbying for increased government funding for peer support workers so people can access support during the small window of opportunity when they reach out for help.
IMPACT’s Managing Director Tanya O’Shea, herself a qualified psychologist, said a cultural shift needed to happen within the mental health ecosystem that recognised the vital role non-clinical staff provided.
Peter said the man he saved, who was aged in his 20s, was put off seeking support from a psychologist due to the cost. He had also endured several frustrating attempts at finding help in other spaces.
“He spoke to one person, a counsellor, who preached religion to him. He also told me he’d considered calling a helpline but didn’t want to speak to a faceless person on the other end. He’d also tried going to a community group because he wanted to speak with a male, but they didn’t have the experience to help,” Peter said.
The man was suffering due to the loss of access to his children. He has since left the area and is safely with family.
Peter said after getting the man down he had attempted to call the authorities for help. However, this had aggravated the situation, so in the end he convinced the man to go with him for a drive to get coffee. They drove and talked for more than two hours before he agreed to go to hospital.
Luke said it was crucial to invest in mental health services to ensure that no one fell through the cracks and that everyone had access to the support they needed during their most vulnerable moments.
IMPACT Community Services is proud to announce the launch of its highly anticipated podcast, Stronger Together.
Presented by IMPACT Managing Director Tanya O'Shea and Communications Officer Kate Buckland, the Stronger Together podcast aims to provide a platform for thought-provoking discussions and insightful conversations, driven by the issues experienced across the region and seen on the ground by the IMPACT Community Services team every day.
With a combined experience of over 35 years in the community services sector, Tanya and Kate promise to deliver a beacon of inspiration and knowledge, inviting listeners from all walks of life to join them on a transformative journey of growth, understanding, empathy, and action.
Tanya and Kate are well-equipped to delve deep into the issues confronting our communities in these challenging times. Tanya holds a degree in psychology, bringing a profound understanding of human behaviour and the dynamics of personal transformation. Kate, on the other hand, boasts a background of more than 20 years in journalism and communications, making her a skilled storyteller adept at uncovering the untold stories that truly matter.
"IMPACT’s mission is to Improve Lives, and through our podcast, we aim to ignite a powerful shift in our community's dynamics,” says Tanya O'Shea, Managing Director of IMPACT Community Services.
"In a world where divisions and challenges seem to grow, we believe in the power of unity. 'Stronger Together' is not just a podcast; it's a call to action for all of us to come together, to listen, to understand, and to work hand in hand towards creating opportunities for everyone. Together, we can break down barriers and build a community where everyone feels valued and supported."
"We have witnessed firsthand the transformative impact that meaningful services and support delivered into communities can have on people's lives. Through this podcast, we aim to amplify those stories, explore pressing issues, and ultimately empower individuals to create positive change."
Tanya brings to the podcast a wealth of professional expertise and a deep-rooted passion for helping people to find wellness, live mindfully, and for empowering individuals and communities. With her background in psychology, Tanya possesses a profound understanding of the human psyche and the challenges faced by individuals in our society.
Through Stronger Together, Tanya aims to leverage her expertise to delve into the pressing issues faced by our community in the current social climate. Her genuine dedication to making a positive impact shines through as she guides listeners on a transformative journey, offering practical solutions and insights to create a stronger and more inclusive society.
Kate Buckland, IMPACT's Communications Officer and co-host of the podcast, is a driving force behind the Stronger Together project. With her extensive experience in journalism and deep understanding of the community services sector, she brings a unique perspective to the podcast.
Kate shares her enthusiasm for the project, stating, "I firmly believe in the power that storytelling has to change lives. Through the Stronger Together podcast, we have the incredible opportunity to shed light on the challenges our communities face and share stories that resonate with our listeners. The Stronger Together podcast is an opportunity to bring people together, encourage dialogue, and ultimately create positive change, not just for our listeners, but for the whole community."
The Stronger Together Podcast airs on the second Thursday of every month, and is available on a wide range of platforms including Spotify, Apple Podcasts, Google Podcasts, Amazon, iTunes and many more.
Join Tanya and Kate as they dive deep into the topics that matter most, sharing compelling interviews, expert insights, and inspiring stories of change and growth.
Listeners can expect to engage with a wide range of topics, including mental health, physical wellness, self-care, living life on your own terms as well as topical issues such as the cost of living, domestic violence, employment, empowerment, and many other critical issues affecting our communities. Each episode of "Stronger Together" will provide a platform for experts, advocates, and individuals with lived experiences to share their insights, challenges, and success stories.
For more information about the Stronger Together Podcast, including where to listen, go to https://impact.org.au/podcast/ or follow IMPACT Community Services on Facebook.
IMPACT Community Services, a leading advocate for better mental health support, is urging government officials and policymakers to prioritise non-clinical mental health services as a vital component of the mental health framework.
The not-for-profit organisation, which operates across the Bundaberg, Wide Bay, Discovery Coast and Burnett regions, is highlighting the pressing need to address the current staff shortage and underfunding of non-clinical support, which is leaving many without the necessary assistance.
According to recent reports, individuals in mental health crises endure waits of up to 12 hours in emergency department waiting rooms. Many are then turned away due to bed shortages, leaving them without the crucial support they desperately require, when they need it most. Furthermore, extensive waiting lists for external mental health services exacerbate the problem, with dedicated specialists unable to accommodate everyone in need of critical assistance.
During the 2021-22 period, over 61,500 people in Queensland and more than 280,000 people across Australia presented to public hospital emergency departments with mental health issues, figures released by the Australian Institute of Health and Welfare show.
IMPACT Community Services Managing Director Tanya O’Shea said these alarming statistics served as a wake-up call to address the pressing mental health crisis.
Mrs O’Shea said non-clinical support services, such as community-based programs and peer support groups, were integral to improving the mental health system.
She said non-clinical support offered greater accessibility, cost-effectiveness, and a holistic approach to mental well-being. By complementing clinical treatment, these services provided early intervention and much-needed hope to those in desperate need of support.
In an effort to effect change, Mrs O’Shea said IMPACT was advocating for increased funding opportunities that empowered non-clinical support services. By expanding resources for non-clinical mental health workers, including Mental Health Peer Support Workers, individuals can receive the critical assistance required to begin their journey towards recovery.
"We cannot afford to neglect the importance of non-clinical mental health support,” Mrs O’Shea said.
“It is essential that we prioritise the development and implementation of these services to bridge the gap in our mental health system and ensure that vulnerable people receive the comprehensive support they deserve."
IMPACT Community Services has written to local and national stakeholders, including elected officials and key government decision-makers, encouraging them to join their advocacy efforts. Together, they aim to fight for a mental health system that truly supports everyone, leaving no one behind.
Stroke survivor Rob Vinson has music back in his life again thanks to Community Visitors Scheme volunteer Anita Ferry.
A previously talented and active member of the Bundaberg community, Rob’s life ground to a halt after suffering a stroke in February of 2020. The blow to his health came just months after the passing of his beloved wife, Margaret, who he cared for during the last 13 years of her life.
Previously heavily involved in local music as both a singer and pianist, the stroke left Rob unable to use his left side, turning his life upside down overnight.
Before his stroke, Rob, a former tax consultant, also enjoyed painting, knitting, crochet, ceramics, and cross stitch. He was also a talented wedding cake baker and decorator, dressmaker and a champion ballroom dancer.
“I lost everything,” he said.
Rob went from living an active life in the local community to being stranded at home, and he fell into a deep depression. Through the Aged Care Assessment Team, Rob was put in touch with IMPACT Community Services’ Community Visitors Scheme Coordinator Heather Hinsbey and was asked if he would like someone to visit him.
The Community Visitors Scheme pairs volunteer visitors with elderly people in the community and aims to combat social isolation and loneliness.
Heather and her team paired Rob with Anita and the rest, as they say, is history.
“Having Anita visit has meant everything,” Rob said.
“Anita has got me out of depression, and I really look forward to her visits.”
Anita brought music back into Rob’s life, playing the keyboard and singing with him as well as sharing morning teas, playing Scrabble and helping with whatever she could.
Recently during her visiting time Anita has helped Rob to sort through items in his house, organising many donations to op shops and local libraries.
“Whilst sorting through the items it was like going down memory lane for Rob, and I learned so much about Rob and the things he’s done and people he has known,” Anita said.
“He’s such an interesting man. I come here and I learn things. He’s an amazing man,” she said.
Anita has also joined Rob in making Christmas dinner several years in a row.
“If I can help, I do it. I admire him so much,” she said.
Rob said that being part of the Community Visitors Scheme and having Anita visit has changed his life.
“Having Anita visit has been a world changing experience for me,” Rob said.
“I really look forward to Anita’s visits, she’s one in a million!”.
Anita, who has volunteered in different capacities for her whole life, said she loved giving back to the community and encouraged everyone with a spare hour a week to get involved in the Community Visitors Scheme.
“It’s so joyous to meet these wonderful people that you wouldn’t meet otherwise,” she said
Rob has gotten so much out of being a recipient of Community Visitors’ Scheme visits that he has asked if it is possible to help other people suffering from social isolation by being a phone companion.
“I might not be able to play a game or anything like Anita does, but I could brighten someone’s day by being on the other end of the phone,” he said.
Community Visitors Scheme Coordinator Heather Hinsbey said the scheme was currently looking for new volunteers.
“If you have a spare hour a week and would like to make a new friend, please consider volunteering with IMPACT Community Services’ Community Visitors Scheme,” she said.
“Our volunteers take great pride in becoming a regular friendly visitor and enriching the quality of life of these people. Perhaps you’ll enjoy having a game of cards, listening to music, playing a board game, taking a short walk outside, help to write letters, reminisce about days gone by or simply have a chat and a cuppa.”
Heather said volunteers are asked to visit a minimum of once a fortnight doing something both the visitor and recipient enjoy.
Volunteer opportunities are available in Bundaberg, Monto, Gayndah, Childers and Gin Gin.
If you’d like to know more about volunteering, call Heather on 0448 035 891 or 07 4153 4233.
Please note: This website may contain references to, or feature images, videos, and voices of Aboriginal and Torres Strait Islander peoples who have passed away.