108 Bargara Rd
Bundaberg East, Qld, 4670
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
We are looking for a full-time Mentor to join our Workforce Australia program in Mount Morgan. The primary focus of this role is intensive, personalised case management that helps clients build skills, gain experience, and progress into sustainable employment through regular support.
On a day-to-day basis you will:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
We are seeking a full-time Business Development Specialist for our Workforce Australia program based in Mount Coolum. The focus of this role is to liaise with local businesses to identify suitable roles for our Workforce Australia clients. This role involves taking a proactive approach to contacting and building relationships with employers in the community to fully understand their recruitment needs.
On a day-to-day basis, you will:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:
We are seeking a full-time Business Development Specialist for our Workforce Australia program based in the Fraser Coast. The focus of this role is to liaise with local businesses to identify suitable roles for our Workforce Australia clients. This role involves taking a proactive approach to contacting and building relationships with employers in the community to fully understand their recruitment needs.
On a day-to-day basis, you will:
To find out more, view our position description and full list of staff benefits on our careers page.
Submit your application today and provide your:
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
It’s rare to be recognised for your work on a national stage, but that’s exactly what IMPACT Community Services’ Felicity Hill experienced as a finalist at last month’s Disability Employment Australia (DEA) Awards.
Having been promoted to Regional Manager of Employment Services in December 2025 after only three months at IMPACT, Felicity was an obvious nomination choice for the Prime Super Emerging Leader Award.
The award celebrates a leader early in their management career who has demonstrated exceptional initiative, innovation and influence.
This is precisely what Felicity has done in her role overseeing IMPACT’s Inclusive Employment Australia and Workforce Australia teams across the organisation’s regional Queensland network, spanning from the Fraser Coast to Central Queensland.
Felicity clearly recalls the moment she learned she was one of the three finalists. At the time, she was tackling her emails after a month-long family holiday to Japan.
“It was the first email that I saw in my inbox,” Felicity said. “I was really excited. I was proud of myself.
“It's so nice to be recognised for your efforts in the sector, and I think it's something that doesn't happen enough on that scale.”
Felicity travelled to Adelaide to attend the DEA’s Gala Dinner, where the winners across four categories were announced.
While Felicity didn’t take home the win, she knows that being named a finalist is an honour in itself. Felicity said it was surreal to hear people screaming for her.
“It was nice to feel known in that space because it’s not something that happens very often,” Felicity said.
“People that I didn't know were congratulating me, which made my anxiety so much better.”
In addition to representatives from partner organisation CoAct, one of Felicity’s cheerleaders on the night was IMPACT’s General Manager of Disability, Employment and Training, Jenna Morrish.
As an experienced leader, Jenna saw Felicity’s leadership potential from the get-go and has been nurturing it ever since.
Her support hasn’t gone unnoticed. Felicity said she loves working under Jenna, whose mentorship and transparent, upfront leadership style suit the emerging leader well.
“I appreciate her as a human,” Felicity said.
“She gives me opportunities to learn and grow and do things that I haven't done yet, and she supports me in that.
“Her brain works the same as mine. She understands me. When I go on tangents, she can keep up.”
The feeling is mutual. Jenna said that she’s witnessed incredible professional and personal growth in Felicity over the years they’ve known one another, and this development has accelerated over the last eight months.
“Since starting at IMPACT, I’ve seen Felicity step confidently into her leadership, continuing to evolve, challenge herself and lift others along the way,” Jenna said.
“What truly sets her apart is how deeply she cares about her people.
“She has a natural ability to hold accountability while building trust, which makes her not only respected, but genuinely valued by her team.”
Helping to shape Felicity’s empathetic approach is her firsthand knowledge of the employment challenges faced by those living with disability. Felicity’s mum, who has lived with disability for Felicity’s entire life, inspired her to join the disability employment sector.
“I watched her struggle all through high school just wanting to work, not for money, but to give her a sense of purpose,” Felicity said.
“When she did finally get a job after I finished high school, it changed her.
“She became brighter and happier. It made her feel like she was contributing to society in a meaningful way.”
Since launching her career in the industry in 2018, Felicity has supported many people in similar shoes to her mum find this same sense of fulfillment through employment.
She began as a consultant in the open employment space before finding her home in the Disability Employment Services (DES) program, now known as Inclusive Employment Australia. She also tried her hand as a claims officer and a regional manager at a not-for-profit, laying the groundwork for her current role at IMPACT.
Felicity said that the considerable time she spent working on the ground has made her a better leader.
“I knew what it was like to have that pressure of KPIs and placements and money,” Felicity said.
“I think that helped shape me to be the manager that I am because I have a good understanding of all facets of the role.”
This is only the beginning for Felicity, who hopes to continue to grow as a leader while helping more people experience the same sense of purpose and belonging that meaningful employment can bring.
To learn more about IMPACT’s Inclusive Employment Australia and Workforce Australia services, visit www.impact.org.au
Navigating through life, especially for those seeking employment, can be a challenge. This led IMPACT Community Services to create the unique WORKFit program, aimed at enhancing the employability of job seekers by, among other things, honing their resilience skills.
Natalie Cook, a five-time Olympian and celebrated beach volleyball player, is a firm believer that the WORKFit program provides jobseekers with the skills they need to thrive in the workplace. Her extraordinary achievements are underpinned by resilience and a determination to achieve her goals. Nat’s journey from victory at the Sydney 2000 Olympics to her various pursuits beyond the court is an inspiring tale.
Nat will be in Bundaberg later this month where she will be guest speaker at IMPACT’s Annual Celebration on Monday, October 23 at The Waves Sports Club. In this Q&A session, Nat offers her valuable insights on how everyone can seek to apply a resilient mindset.
I was born in Townsville in 1975 into a sporting family—mum was an infant swim teacher and dad played semi-professional football for Crystal Palace—and was encouraged by my grandparents and my parents to play lots of sport, and I did. From taekwondo, skateboarding, BMX, and basketball, to cricket, football, and swimming—you name it, I was playing and that's really what shaped me as a person.
I had a strong desire to win at everything I did, and what I've realised is that winning is a mindset or an attitude, not a score. So that is really what I built over my life as a young athlete. After moving to Brisbane for Dad’s job at the beginning of high school, I came across a notice on the school noticeboard that said volleyball trip to Canada and America, and the rest is history.
Representing Australia at five Olympic Games. Walking into my first Olympic Games Opening Ceremony in Atlanta in 1996 was one of the highlights of my life. And winning a gold medal on Bondi Beach in 2000 was pretty special as a reward to everyone that supported the journey and believed in me, or not. Maybe they didn't, but they supported my dream anyway because I believed in it. So, I had lots of people around me supporting that dream.
The only thing certain in life is change. Life is uncertain and things will often change.
There’s always going to be challenges, and things may not go to plan. Serious injuries definitely posed a challenge. It's very difficult to go back to basics and do rehab and strengthening when you've been so strong and powerful.
Bouncing back and overcoming obstacles is really about focusing on something else. I have a strong vision of always focusing on what's next. A guiding question I use is “how do I make it better?”
You need goals. For me, I talk about gold medal goals. So often they're big goals, but they could be little ones.
And you need a plan. It's best to write the plan when you're in a good headspace so that when something does go wrong, you can just enact the plan. And put the right people around you to make sure you can deliver the plan one step at a time.
Often you can go two steps forward, and five steps back, so you’ll need to be flexible. Understand that it might change. Have backup plans. I call it a plan A and then I call it another plan A. So not plan B or C or D, but once Plan A doesn't quite work, then bring out the second plan A, which absolutely talks to commitment and determination to follow through on the plan.
You never get rid of fear, and you never get rid of doubt, you do it in spite of those fears and doubts. But it becomes more familiar. The first time I jumped out of an airplane, I was, excuse the French, scared shitless, very fearful. The second time I was still afraid, but I knew what was coming. So, I think it's the fear of the unknown more so, and that's where the doubts creep in.
When this happens, it's about replacing it with a positive thought, flipping it the other way. So ironically, on the day we won our Olympic gold medal, the night before I was rehearsing my winning speech, which, you know, that partly gets a lot of doubt out because you're actually going, well, when I win this thing, this is what I'm going to do.
And it just sort of propels your mind forward and pulls your body into the state of I am going to win this thing. And like I said before, winning is not a score, it's a mindset. So, you're in that winning mindset all the time and have little tricks to stay in that.
We have a mantra, “once an Olympian, always an Olympian.” I am always an Olympian, always have an Olympic mindset, an Olympic mode. And when I need to go to a high performance or to the highest level, I just click into Olympic mode, which really means a focus, a commitment, a determination, a resilience.
Life is meant to be a wild ride. Let's live our best life. We are the author of our own story. Sometimes we can't control what happens, but we can control our response. So, get ready to write your own book, to create your own story, to paint your own painting. And if it doesn't quite go to plan, rip the page out of the book and write a new story.
I wish you all the best in making your story the most exciting, action packed, adventurous, humorous, or fun story possible, whatever genre you choose. But as you can probably tell, mine's action, adventure, excitement, and passion.
If you are, or someone you know is, a jobseeker looking for extra support, please reach out to the WORKFit team on 07 4153 4233 in Bundaberg or 0428 793 261 in Hervey Bay or go to WORKFit - Impact Community Services.
