FAQs

Complete an enquiry form, contact our team, or apply directly through the course page. Our team will guide you through the next steps.

Yes. All students undertaking nationally recognised training must have a Unique Student Identifier (USI). If you don't already have one, we can help you create it.

Funding availability depends on the course and your eligibility. Our team can help determine which funding options may be available to you.

Most students undertaking nationally recognised training will complete a Language, Literacy, Numeracy and Digital Skills (LLND) assessment as part of the enrolment process.

The Language, Literacy, Numeracy and Digital Skills (LLND) assessment helps us identify any support you may need to successfully complete your course. Based on the assessment results and a discussion with your trainer, we will determine the most suitable pathway for you. This may include additional learning support during your studies or a recommendation to complete foundation skills training, such as the Skills for Education and Employment (SEE) Program, before commencing your course.

Yes. We offer a range of learning and support services and encourage students to speak with their trainer or our support team as early as possible if they need assistance.

Technology requirements vary by course. Most students will need access to a computer, tablet or smartphone, a reliable internet connection, and a device capable of running an up-to-date version of Microsoft Teams. You will also need access to Microsoft Word or a similar program that allows you to create, edit and save documents.

No. You do not need the latest device. However, we recommend installing any available updates and restarting your device before attending class, as updates can sometimes take a long time to complete.

We will provide any course-related logins you require. You will also need a Microsoft account linked to the email address you provide during enrolment.

Yes. We are committed to providing reasonable adjustments to support equitable participation in training and assessment where appropriate. If you require adjustments, please discuss your needs with us during the enrolment process.

Course fees vary depending on the qualification, funding arrangements and your eligibility. Any applicable fees, co-contributions or other charges will be explained before enrolment.

Some courses may require specific screening checks before you can participate in workplace learning, vocational placement or industry activities. Course information will outline any screening requirements and our team can discuss these with you before enrolment.

Students may withdraw from training at any time. Depending on the course, funding arrangements and fees paid, withdrawal conditions may apply.

Our Student Handbook contains important information about your rights and responsibilities, support services, student expectations, and complaints and appeals processes.

Course duration varies depending on the qualification and study mode. Details are available on each course page or from our team.

Students who successfully complete all course requirements will receive the relevant qualification or statement of attainment.

Attendance requirements vary by course. Your trainer will explain the attendance expectations during enrolment and orientation.

Some courses may permit the use of AI tools under specific conditions. Your trainer will explain any requirements and expectations regarding academic integrity and assessment authenticity.