Quality Policy

IMPACT Community Services is dedicated to delivering quality services and support as outlined in its Strategic and Business Plans, in compliance with relevant standards, acts, and legislation. At the core of their activities is the principle of assisting individuals and families in building resilience and reconnecting with the community to realise their full potential.

This commitment is shared across all levels of the organisation, from the Board of Directors to staff, underpinned by a culture of quality, inclusiveness, and continuous improvement. Their Quality Policy emphasises the importance of a creative and empowered workforce, the recognition of diverse backgrounds and cultures, and the commitment to safe, healthy, and discrimination-free work conditions. Privacy, human rights, environmental stewardship, and risk management form core components of their policy framework, ensuring a holistic approach to quality and client satisfaction.

The policy is regularly reviewed to remain aligned with the organisation's mission, vision, and values, ensuring it meets the needs and expectations of clients and employees alike.

Download the Policy