Mission, Vision & Values

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Last updated:
26/03/2019

Our mission

Building a caring and inclusive community through opportunities which empower people, increase individual choice, improve resilience and increase social and economic participation.

Our vision

Improving Lives

Who we are

As a charitable organisation, we support people who may be experiencing disadvantage, poverty or exclusion from community, social and employment networks. By aligning our programs and services to the Live, Grow, Prosper continuum, we assist individuals and families build resilience and reconnect with the community in a positive way to realise an improved quality of life.

IMPACT staff shot 2020

IMPACT Testimonials

I am so happy

Jessicah Mann Transition to Work client

The TtW program has helped me progress into what I want to do, to practice goal-setting and the incredible amount of support lets me know I’m not in this alone. If I face difficulties, I know that TtW is going to do everything in their power to help me and provide whatever assistance they can. It's been a major stress-reliever for me and has helped me on the right path on where I want to go. I’m so happy that I found TtW.

Jessicah Mann
Transition to Work client

I am now doing it!

Larni Punch Certificate III in Individual Support (Disability)

I remember reading a book and saw the words 'teacher's aide' and I circled it as something I'd really like to do. And now here I am doing it! 

Larni Punch
Certificate III in Individual Support (Disability) graduate

Everyone is great

Everyone is great

It’s something I want to do. It’s still early days, but everyone has been great.

Amanda Fyfe
Green Gang

I'm now a better person

I'm now a better person

I don't know what I would have done with myself if I hadn't signed up for this course. I'm glad to be learning new job skills, and this course  has made me a better person because I am learning how to serve.

Chris Burns
Hospitality Course Graduate

I love my job!

I love my job!

“I have found true happiness in the disability sector and don't consider it work. I love my job more than I can say.”

Francisco Paez
Individual Support (Disability)

Thank you!

Thank you!

The TtW team provided me with the information about courses so I did a Certificate lll in aged care/disability. I was able to get a placement and I also did a First Aid course.  I'd like to thank Impact for giving me these opportunities. 

Janey
Transition to Work client

Everyone is so friendly

Everyone is so friendly

Everyone is so friendly here.

Lisa
Positive Start Parenting client

IMPACT really helped me

IMPACT really helped me

I found it difficult to get a home because I had no rental history. But IMPACT helped us out a lot, printed out all the papers we had to sign, and they even took them in for us.

Lleyton
Community Navigator client

I really enjoyed the course

I really enjoyed the course

I really enjoy working with people. I am enjoying the course and am really keen. 

Melanie Taylor
RTO Training client

Highly Recommend

Highly Recommend

I can recommend training at IMPACT to anyone thinking about it. It's really rewarding work. 

Reeanna Luxton
Certificate III in Individual Support – Disability graduate

Everyone is so friendly

Everyone is so friendly

Everyone at IMPACT is so supportive and friendly. It’s such a great team. I loved the course and made life-long friends during my time at IMPACT. 

Sophie Hamann
Certificate III in Individual Support (Disability) graduate

I got so much help

I got so much help

When you haven't studied for donkeys years it is very difficult but I had so much help from everybody. 

Tinika McNamara
Certificate III in Individual Support (Disability) graduate

I just love it!

Norman Greer Testimonial

It’s brilliant here, I love it.  You’re free to do what you want and get so much support.  IMPACT has inspired me to look at starting my own little business.

Norman Greer
NDIS participant

What a huge help!

Cassandra Fullarton testimonial

The staff are really easy to talk too.  Everyone at IMPACT is so friendly and it’s been a huge help in my life.

Cass Fullarton
Positive Start participant

Our Values

Build Trust in Relationships

Cultivate habits that build positive interactions and experiences with others

Empower Others

Walk beside someone as they increase their autonomy, self determination and decision-making capacity

Celebrate Uniqueness

Be part of a place that is built on dignity and respect, applauds individuality and where everyone is welcome

Be Compassionate

Strive to show kindness and a willingness to support others both in our organisation and in the communities in which we live

Work Together

Leverage collective genius to find new ways to think big, experiment and solve shared problems

Create Positive Impact

Show commitment and drive to energise, engage and inspire others to achieve our shared vision

Strive for Excellence

Pursue continuous growth, high performance and improvement

Latest Stories

17/05/2021
DV victim wishes MATE program was around to help her

A Bundaberg mother and former victim of domestic violence is in support of a new program that aims to tackle DV from a community bystander approach.

Read DV victim wishes MATE program was around to help her story
17/05/2021
STRONGER TOGETHER: Be a MATE; help put an end to violence

Last year Queensland Court figures showed the number of Domestic Violence Orders lodged in Bundaberg had increased by over 30% when compared to the previous year. This increase, from 355 applications to 468, was the largest in the state.

Read STRONGER TOGETHER: Be a MATE; help put an end to violence story
17/05/2021
Jasmyne teaches the secrets of memorable customer service

New trainer and assessor Jasmyne Larter has only been with IMPACT Community Services for four weeks but is already helping people transform their lives.

Read Jasmyne teaches the secrets of memorable customer service story
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