Support Services
- Mental Health
  - Through our Mental Health programs across Bundaberg, Central Queensland, Wide Bay Burnett, and the Discovery Coast, IMPACT supports individuals and families to build resilience and reconnect with their community for a better quality of life - without judgment.
- Navigation Services
  - At IMPACT, we understand that navigating mental health and social services can be overwhelming. That’s why we’re here to support you or your clients in accessing the right resources, services, and assistance to make the journey easier.
- Family & Youth
  - IMPACT knows that every family and young person faces unique challenges. That’s why we offer a range of services tailored to provide support, guidance, and practical solutions to help individuals and families thrive.
- Volunteering
  - We value human connection in supporting older Australians in aged care. As an ACVVS volunteer, you can bring joy, laughter, and belonging to those who need it most.
Employment & Training
- Explore our RTO
  Ready to take the next step? Browse our courses, traineeships, funding options and student support resources to start your training journey with IMPACT Community Services.
- SQW
- Help Finding Work
  - National Panel of Assessors
  - WORKFit
- Your Local CoAct Connect Partner
  - Workforce Australia
  - Inclusive Employment Australia (IEA)
Social Enterprises
- New Image Laundry
  - A laundry with purpose: Where exceptional service meets social impact
- IMPACT Recycling & Container Refund Centre
  - Empowering lives through employment opportunities and recycling for a brighter future in Bundaberg, Queensland
Partner with Us
Connect & Learn
- Our Framework
- IMPACT at a Glance
- Get Involved
- Connect & Inspire
- The ACADEMY
- IMPACT Community Health Service
- Support Referral

Our Mission, Vision & Values

Last updated: October 9, 2024

Our mission

Building a caring and inclusive community through opportunities which empower people, increase individual choice, improve resilience and increase social and economic participation.

Our vision

Improving Lives

Who we are

As a charitable Not For Profit organisation, we support people who may be experiencing disadvantage, poverty or exclusion from community, social and employment networks. By aligning our programs and services to the Live, Grow, Prosper continuum, we assist individuals and families build resilience and reconnect with the community in a positive way to realise an improved quality of life.

Our Values

Strive for Excellence

Pursue continuous growth, high performance and improvement

Put Wellbeing First

Equip people with strategies that will actively support and sustain their mental wellbeing

Create Positive Impact

Show commitment and drive to energise, engage and inspire others to achieve our shared vision

Be Compassionate

Strive to show kindness and a willingness to support others both in our organisation and in the communities in which we live

Celebrate Uniqueness

Be part of a place that is built on dignity and respect, applauds individuality and where everyone is welcome

Empower Others

Walk beside someone as they increase their autonomy, self determination and decision-making capacity

Build Trust in Relationships

Cultivate habits that build positive interactions and experiences with others

Work Together

Leverage collective genius to find new ways to think big, experiment and solve shared problems

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Together, We Move towards a future inclusive of all. This begins by acknowledging our presence on the lands of Aboriginal communities. IMPACT operates on the unceded lands of the Butchulla, Gureng Gureng, Wakka Wakka, Kabi Kabi, Wulli Wulli, Taribelang, Gurang and Byali. IMPACT has over 45 years of serving our communities and we are humbled in the presence of First Nations Peoples who share an ongoing connection to these lands for over 65,000 years. We are truly grateful to share and learn from their collective experiences. We respectfully live upon these lands, with good faith and a commitment to ongoing learning, sharing, caring and respecting these lands, the peoples, and the environment, together in humility.

Improving Lives since 1978