Strategic Plan 2026-2028

Last updated: April 24, 2026

2026-2028 Strategic Objectives

"IMPACT Community Services Strategic Plan 2026-2028" is an in-depth plan detailing the strategic direction and objectives for IMPACT Community Services over a three-year period, from 2026 to 2028.

The plan sets a clear direction for how we will strengthen our organisation, support our people and expand our impact across regional communities. The plan focuses on three core Strategic Objectives: Future-proof our workforce, Drive growth in regional communities, and Deliver value and create impact. Together they outline how we will build capability, scale services and improve the experience and outcomes of the people we support.

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Future-proof our workforce

We are building a resilient, skilled and adaptable workforce that’s ready for tomorrow’s challenges.
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Drive growth in regional communities

By investing in capability, data literacy and talent pipelines, we position our people to thrive and lead with confidence.

Deliver value and create impact

We’re expanding services, infrastructure and innovation to strengthen regional opportunities and community resilience.
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