"IMPACT Community Services Strategic Plan 2026-2028" is an in-depth plan detailing the strategic direction and objectives for IMPACT Community Services over a three-year period, from 2026 to 2028.
The plan sets a clear direction for how we will strengthen our organisation, support our people and expand our impact across regional communities. The plan focuses on three core Strategic Objectives: Future-proof our workforce, Drive growth in regional communities, and Deliver value and create impact. Together they outline how we will build capability, scale services and improve the experience and outcomes of the people we support.



