IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.
Why IMPACT?
We believe our people are our greatest asset. To support you, we offer a wide range of benefits including:
- A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
- Salary packaging up to $18,500 per year to increase your take home pay
- Birthday bonus day off
- Paid 2 hours per month to donate to a worthy cause of your choice
- Opportunities for advancement with our 'grow your own' approach
- Leadership programs with the Institute of Managers and Leaders
- Leaders Lab, development support for employees aspiring to leadership roles
- Workplace Chaplaincy for face to face, confidential support + external employee assistance program
- Corporate Gym Membership offer
- Reimbursement for Working with Children clearance (after completed probation)
About the role
We are seeking motivated Case Manager to join our Intensive Family Support (IFS) Service in Bundaberg. This role focuses on early intervention and intensive support for vulnerable families with children and young people (up to 18) who are at risk of entering the statutory child protection system.
As a Case Manager, you will deliver intensive, family-centred support to improve child safety, strengthen parenting capacity, and create positive, sustainable change.
On a day-to-day basis, you will:
- Provide intensive case management support to families with complex needs
- Work with parents and caregivers to build skills to safely nurture and protect children
- Conduct home visits, safety assessments, and ongoing risk analysis
- Develop, implement, and review case plans with clear goals and timeframes
- Engage families experiencing domestic and family violence using appropriate strategies
- Liaise and collaborate with Child Safety and other service providers
- Maintain accurate case notes, reports, and documentation
- Independently manage a caseload of families
About you
- Tertiary qualification in Human Services, Social Work, Psychology, Community Services, or a related discipline.
- Demonstrated understanding of domestic and family violence, its impact on individuals and families, and contemporary approaches to intervention and support.
- Knowledge of issues affecting vulnerable families and those at risk of entering the child protection system.
- High-level interpersonal and communication skills, including the ability to build rapport, negotiate, influence, advocate, and resolve conflict respectfully.
- Experience working with vulnerable families or demonstrated understanding of the complex challenges they face.
- Current knowledge of domestic and family violence legislation, child protection legislation and Integrated Family Services (IFS) initiatives, including the Safe & Together™ methodology, relevant referral pathways, and local service networks.
- Ability to effectively liaise with service providers and develop community networks to support positive outcomes for clients.
- Strong organisational skills, including time management, written communication, and the ability to prioritise workloads and meet deadlines.
To find out more, view our position description and full list of staff benefits on our careers page.
How to apply
Submit your application today and provide your:
- Cover letter showing us why you are a great match for this role
- Current resume
IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.
We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.
The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.
