Case Manager - Bundaberg

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset. To support you, we offer a wide range of benefits including:

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
• Salary packaging up to $18,900 per year to increase your take home pay 
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders 
• Leaders Lab, development support for employees aspiring to leadership roles 
• Workplace Chaplaincy for face to face, confidential support + external employee assistance program
• Corporate Gym Membership offer
• Reimbursement for Working with Children clearance (after completed probation)

We are seeking a compassionate and motivated Case Manager to join our Intensive Family Support (IFS) Service.

About the role

This role focuses on early intervention and intensive support for vulnerable families with children and young people (up to 18) who are at risk of entering the statutory child protection system.

As a Case Manager, you will deliver intensive, family-centred support to improve child safety, strengthen parenting capacity, and create positive, sustainable change.

On a day-to-day basis, you will:

• Provide intensive case management support to families with complex needs
• Work with parents and caregivers to build skills to safely nurture and protect children
• Conduct home visits, safety assessments, and ongoing risk analysis
• Develop, implement, and review case plans with clear goals and timeframes
• Engage families experiencing domestic and family violence using appropriate strategies
• Liaise and collaborate with Child Safety and other service providers
• Maintain accurate case notes, reports, and documentation
• Independently manage a caseload of families

About you

You are empathetic, resilient, and passionate about supporting families and improving outcomes for children.

You build strong, respectful relationships and can engage effectively with families experiencing complex challenges, including domestic and family violence.

You thrive in a fast-paced environment, are confident working both independently and as part of a team, and bring a practical, solution-focused approach to case management.

What you’ll bring

• Degree qualification in human services or a related field
• Experience working with families at risk of entering the child protection system
• Sound understanding of domestic and family violence and its impacts
• Strong interpersonal and communication skills
• Ability to build rapport with families and key stakeholders
• Experience liaising and negotiating with service providers
• Proficiency in Microsoft Office applications
• Strong written skills, including assessments and evidence-based reporting

To find out more, view our position description and full list of benefits on our careers page.

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. Apply now

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. 

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.