Intensive Family Support

supporting families through intensive care and guidance

Intensive Family Support (IFS) is a voluntary service that provides holistic support to families to promote the family’s functioning, safety and wellbeing, empowering families to thrive in a safe environment.

Intensive Family Support

Service locations Bundaberg and Hervey Bay

At IMPACT, we understand that every family has unique support needs and goals. Our tailored approach ensures that the assistance we provide is customised to meet those specific needs. Our comprehensive support may include:

  • Household management and routine development
  • Strategies on how to deal with children’s behaviour
  • Life skills development i.e. budgeting, cooking, training course or drivers licence, etc.
  • Developing healthier self-care strategies
  • Support with managing difficult relationships, including family violence
  • Support with your children’s health and education
  • Referral pathways to other services

Who is this for?

IMPACT Community Services' Intensive Family Support service works with families experiencing multiple and/or complex needs who have children unborn to 18 years of age. The service delivers parenting support through tailored interventions to build the skills and capacity of parents and carers to safely nurture and protect their children.

Queensland Child Protection Guide (CPG)

The Queensland Government Community Services Guide is a valuable resource designed to help individuals and families access the support they need. It provides easy-to-understand information on various services and programs available across Queensland.

Visit and submit the online Queensland Child Protection Guide

The Queensland Child Protection Guide (CPG) is a tool to assist professionals' decision-making if concerns arise about a child who appears:

  • to have experienced, or is likely to experience significant harm AND
  • may not have a parent willing and able to protect them from harm.

The CPG will help professionals decide to report to the Department of Child Safety, Youth and Women (Child Safety) or refer to other service providers, to help families receive appropriate supports and services in a timely manner.

  • The Intensive Family Support Service also delivers parent support, which are interventions to address the issues that impact negatively on the ability of parents to meet the care and protection needs of their children.

Family Support Numbers

24 Hour Emergency/Crisis support

Triple Zero (000)

Dial Triple Zero (000) for Police, Fire and Ambulance in an emergency or go directly to your local hospital emergency department. Hearing impaired callers can dial 106 by TTY or use other National Relay service in an emergency.

Phone: 000

Visit website


Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

Phone: 13 11 14

Visit website

Get in touch

Explore the ways in which we can empower and assist you in reclaiming your well-being.

Call: 07 4153 4233
FREECALL: 1800 179 233

Make a support referral to CPG

Our Teams

Bundaberg IFS Team

Open 8am-5pm Mon. to Thurs.
Open 8am-4:30pm Fri.
Address: 108 Bargara Road, Bundaberg East

Hervey Bay IFS Team

Open 8am-5pm Mon. to Thurs.
Open 8am-4:30pm Fri.
Address: Hervey Bay Neighbourhood Centre
22 Charles St, Pialba Q 4655

Please note: This website may contain references to, or feature images, videos, and voices of Aboriginal and Torres Strait Islander peoples who have passed away.

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