Support Services
- Mental Health
  - Through our Mental Health programs across Bundaberg, Central Queensland, Wide Bay Burnett, and the Discovery Coast, IMPACT supports individuals and families to build resilience and reconnect with their community for a better quality of life - without judgment.
- Navigation Services
  - At IMPACT, we understand that navigating mental health and social services can be overwhelming. That’s why we’re here to support you or your clients in accessing the right resources, services, and assistance to make the journey easier.
- Family & Youth
  - IMPACT knows that every family and young person faces unique challenges. That’s why we offer a range of services tailored to provide support, guidance, and practical solutions to help individuals and families thrive.
- Volunteering
  - We value human connection in supporting older Australians in aged care. As an ACVVS volunteer, you can bring joy, laughter, and belonging to those who need it most.
Employment & Training
- Explore our RTO
  Ready to take the next step? Browse our courses, traineeships, funding options and student support resources to start your training journey with IMPACT Community Services.
- SQW
- Help Finding Work
  - National Panel of Assessors
  - WORKFit
- Your Local CoAct Connect Partner
  - Workforce Australia
  - Inclusive Employment Australia (IEA)
Social Enterprises
- New Image Laundry
  - A laundry with purpose: Where exceptional service meets social impact
- IMPACT Recycling & Container Refund Centre
  - Empowering lives through employment opportunities and recycling for a brighter future in Bundaberg, Queensland
Partner with Us
Connect & Learn
- Our Framework
- IMPACT at a Glance
- Get Involved
- Connect & Inspire
- The ACADEMY
- IMPACT Community Health Service
- Support Referral

Complaints and Appeals

Last updated: July 16, 2026

AT IMPACT Community Services, we're always trying to improve the experience for our clients and visitors, but we know things don't always go the way they should.

Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied.

IMPACT has a Complaints & Appeals: Clients & Visitors policy.

Any visitor or client who experiences unacceptable behaviour is encouraged to report it.

By giving us as much information as possible, you'll be helping us to resolve things faster.

Download Complaints & Appeals: Clients & Visitors policy PDF

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If you have a concern, please fill in our form below

Name

First

Last

Phone

Address

Address Line 1

City

State / Province / Region

Postal Code

Country

Date of incident

Time of incident if known

Please describe the incident or appeal you would like to report.

How would you like to see this issue or appeal resolved?

Please upload any supporting documentation

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Do you need a response from one of our team members?

Together, We Move towards a future inclusive of all. This begins by acknowledging our presence on the lands of Aboriginal communities. IMPACT operates on the unceded lands of the Butchulla, Gureng Gureng, Wakka Wakka, Kabi Kabi, Wulli Wulli, Taribelang, Gurang and Byali. IMPACT has over 45 years of serving our communities and we are humbled in the presence of First Nations Peoples who share an ongoing connection to these lands for over 65,000 years. We are truly grateful to share and learn from their collective experiences. We respectfully live upon these lands, with good faith and a commitment to ongoing learning, sharing, caring and respecting these lands, the peoples, and the environment, together in humility.