IMPACT Community Services Limited (IMPACT) is committed to the highest standards of conduct and ethical behaviour by promoting and supporting the core values of Trust, Compassion, Empowerment, Collaboration, Inclusiveness and Passionate. This is achieved by having in place robust policies, procedures, quality management system and an ‘open door’ policy with management. IMPACT employees or volunteers are encouraged to speak up about any issues or areas of concern with their direct supervisor or any manager, without fear of intimidation, disadvantage or retaliation. This will ensure any possible issues can be addressed by internal processes and in a timely manner. If the problem is more significant or is reported by an external source, higher lever or external reporting may be necessary.