STRONGER TOGETHER: Community Hub to benefit Bundaberg

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Tanya O'Shea, IMPACT Community Services Managing Director
Tanya O'Shea, IMPACT Community Services Managing Director

By Tanya O'Shea, IMPACT Community Services Managing Director


Visiting numerous service providers and community groups to provide paperwork or documentation can be difficult, especially for families who may struggle with transport, child care options or long working hours. 

Being a community organisation, IMPACT hears the challenges of the Bundaberg people and does its best to assist those facing difficult circumstances. 

We have heard many people find it challenging to complete these simple yet time consuming tasks of visiting numerous service providers, which is why we’ve been working hard to find a solution. 

Community Hub to provide multiple services in one easy location

IMPACT’s Support Services team is constantly on the front foot trying to make life easier for our community members and have established a Community Hub for multiple organisations to meet in the one location. 

Held at IMPACT’s Bundaberg head office at 108 Bargara Rd, which conveniently has a bus stop just out front, community members will have the ability to speak with a number of community organisations, seek free financial and legal advice, get assistance in completing forms, gain access to print, scan or copy documents, and have them certified. 

The services in attendance will work collaboratively to make it as easy as possible for people to access services and gain the help and support that they need. 

People may also be introduced to valuable services they weren’t previously aware of, providing the wrap around support that IMPACT prides itself by.  

It’s innovative and forward thinking ideas like this that make IMPACT what it is; a leading service and support provider in the Bundaberg community that cares for the wellbeing of its people. 

Monthly Community Hub will assist the people of Bundaberg

The Community Hub will host its first meet on Thursday May 6, and continue on the first Thursday of each month following. 

So far in attendance will be Wellways, Wide Bay Sexual Health, B Transformed Health & Fitness, Central Queensland Indigenous Development, Step Up Step Down service, a free legal service, Meals on Wheels, Carers Gateway, the Department of Housing, a Justice of the Peace to witness documents, and two financial counsellors, one from Uniting Care and the other from the Salvation Army.  

We hope to expand the Community Hub to offer even more services into the future, so spread the word and get involved as we strive to improve lives in the Bundaberg region.

By Tanya O'Shea, IMPACT Community Services Managing Director


As human beings, we are inherently social creatures.  

We haven’t changed much from our ancestors, who hunted, travelled and thrived being part of a social group.  

Tanya O'Shea, IMPACT Community Services Managing Director

If separated from their tribe though, it could result in catastrophic consequences.

Fortunately, while the threat of a sabre tooth tiger attack is no longer a concern for us today, the issues that can be experienced when disconnected from our social group are still very real.

How our biological instincts protect us in the modern day

Some can experience a reduced quality of life or a decline in mental health. 

Others may find it hard to become part of a social group, continually experiencing rejection.  

And then there are others, who may have developed high levels of rejection sensitivity, expecting to be rejected by others and therefore often behaving in ways that push other people away.  

This behaviour is often driven by fear and can create a painful cycle that can be challenging to break. 

No one enjoys being rejected by others.  

Yet, no one is exempt from rejection in their career or in their life.  

That undeniable crushing feeling when we don’t get what we hoped for.  

And often, these feelings start to develop in childhood.  

Missing out on being selected for the basketball team.  

Getting a C on a test when you were hoping for an A.  

Not being invited to the party that everyone else is going to.  

To an adult, these examples may sound trivial.  

However, these small events continue to stack throughout a lifetime and become the building blocks for the learned behaviour and beliefs that we build and depend on.  

STRONGER TOGETHER: Transition to Work helps youth into work

Fast forward to today; a friend read your text and didn’t reply.  

You then saw her at the shopping centre later that day and she walked straight passed you without saying hello.  

You may find yourself thinking, ‘Geez. Twice in one day she has ignored me. Why would she treat me like that? What have I done?  

This response is the automatic, learned response.  

It can be that little voice inside us that believe it or not, wants to keep us safe.  

Remember, our ancestors were caveman.  

They relied on the fight, flight and freeze response to keep them safe; we are no different.  

Understanding our fight, flight or freeze instincts

If we consider the example above, we might get angry (fight), we might decide to avoid them (flight) or we might become so paralysed (freeze) by the event that we start to isolate ourselves from her, and also others to avoid similar rejection.  

The reality is that rejection hurts, and for good reason.  

A study conducted by the University of Michigan in 2011, found that our brains fire in the same way for physical pain as it does for intense feelings of social rejection.  

Their research suggests that powerfully induced feelings of social rejection activate regions of the brain involved in physical pain sensation.  

There is no denying that we all experience rejection during our lifetime, and it can be painful and tough to endure. 

However, there are also times when our fear of rejection or unhelpful thinking can prevent us from taking that next step towards building stronger relationships.   

So what is the alternative?  

We could reframe our thinking.  

STRONGER TOGETHER: Saluting our region's senior citizens

Instead of listening to our little voice, and instantly reacting with a fight, flight or freeze response we could instead think, Huh. She seems to have something on her mind. I hope everything is okay. Must remember to touch base and check in on her.’  

Sounds too simple?  

Perhaps, as it does take time to unlearn patterns of thinking that you have spent years practicing! 

The key takeaway is this: reframing our thinking can be powerful.  

It can shift the focus from us to them.  

It can show our genuine care and consideration for others.  

For some this will come easily but for others, be patient.  

By reframing our thinking and becoming more curious about the behaviour instead of engaging in unhelpful thought patterns, we are opening ourselves up to building deeper, healthier social connections.  

You have got this. 

By Tanya O'Shea, IMPACT Community Services Managing Director


We know the Bundaberg region has had one of the highest youth unemployment rates in the country for some time, and the rate of disengaged job seekers is a serious issue.

In June 2020 national youth unemployment hit a 23-year high of 16.4 per cent.

STRONGER TOGETHER: Transition to Work helps youth into workThe Bundaberg Regional Council’s Bundaberg Jobs Commitment document states an estimated 10,000 Bundaberg residents are currently disengaged.

It found over a third of disengaged residents, an estimated 3,500, were youth aged between 15 and 24.

It is feared that if this section of the community continues this path, the inability to fill current job vacancies will constrain local business growth and encourage generational cycles of unemployment.

Not only does joblessness create economic uncertainty, but several unfavourable circumstances can be linked to unemployment.

Unemployment leads to greater disadvantage

Reduced savings and superannuation, and increased use of health services and pharmaceuticals have been identified at higher rates within the unemployed population; people have a reduced ability to buy nutritious food, housing and health care.

Transition to Work at IMPACT Community Services

Lower self-esteem and loss of self-identity can also impact physical and mental health as well as reduce one’s sense of contribution to community, leading to a number of concerning behaviours including depression, domestic violence, relationship breakdowns and drug or alcohol addictions.

It comes as no surprise that a lack of employment becomes a gateway to many other social and societal issues that are also evident in our region.

Understanding the consequences of unemployment is what gives our Transition to Work team the drive to keep young people engaged in their employment journey.

Transition to Work helps youth shift straight from school to employment

Too many of our youth are leaving school and becoming comfortable in the ‘job seeker’ void between ‘school leaver’ and ‘engaged in employment’.

Proposed solutions in the council’s Jobs Commitment document involves connecting employers with the region’s youth to inspire and assist them in making work and education decisions after school.

STRONGER TOGETHER: Saluting our region's senior citizens

Our Transition to Work program, an Australian Government initiative, assists school leavers and young people to understand what is expected in the workplace and develop the skills, attitudes and behaviours employers want.

We can also provide young people with access to our strong network of employers.

TtW offers more support than just finding a job

The dedicated team of Youth Coaches assist with identifying employment opportunities in the local area, developing practical skills to get a job, finding and participating in work experience placement opportunities, connecting with education or training, finding appropriate apprenticeship and traineeships and connecting with relevant local community services.

If you know of someone aged between 15 and 24 disengaged from education and seeking employment, phone IMPACT on 4153 4233.

Alternatively, if you are in a position to offer employment, please also get in touch.

Getting a job is pivotal to a young person’s ongoing success and wellbeing; let’s work together to improve our region’s future.

By Tanya O'Shea, IMPACT Community Services Managing Director


Our senior citizens make up a large part of our community in Bundaberg.

It’s important that the generations who helped build our region to what it is today are still treated as valued members of the community.

STRONGER TOGETHER: Saluting our Region's Senior CitizensThat’s where our Community Visitors Scheme shines bright.

CVS provides friends for older people

IMPACT’s CVS program has been operating in the Bundaberg region for over 28 years and provides much needed companionship to older citizens.

Loneliness has been linked to premature death and poor physical and mental wellbeing.

Statistics from 2018 show that instances of Australians experiencing loneliness increased from the age of 70, from 13% of the population to almost 20% in those aged 80 or over.

Caring for others has been identified as an important safeguard to prevent or reduce loneliness, which is why our CVS program is so vital.

Visits can assist in several ways, and they don’t always have to be in person.

This offers a compromise in times of COVID restrictions, a flu of any outbreak, or when a volunteer falls within a high-risk health category.

Visit an elderly person with IMPACT's CVS program

While many of our volunteers visit the elderly in their homes or aged care facilities, some of our visitors are trialing online communications through digital tablets.

We also offer these digital tablets as a way to play games and encourage friendships to flourish between the resident and volunteer.

Reading a book, listening to music or playing a board game are also very rewarding ways to spend time with an elderly person.

Technology based visits made possible with CVS program

Virtual Reality headsets are another method we are trialing through CVS.

Many of our elderly can no longer travel great distances, and VR provides a glimpse of life away from the everyday.

Some volunteers have had their participants riding roller coasters at theme parks and re-visiting their old childhood homes they hadn’t seen in years.

STRONGER TOGETHER: Celebrating our long serving employees

The benefits of visiting are endless, for both the visitor and the visited.

To further ensure our volunteers are also reaping the rewards of community and companionship, our CVS team hosts a catch-up each month.

This provides our valued visitors the opportunity to debrief and provide feedback, advice, words of encouragement and support for one another, as well as training opportunities for those who would like to use the tablets or VR headsets.

Catch us at the Bundaberg Seniors Expo 2021

If you’re interested in participating, our CVS staff will be at the Seniors Expo this Tuesday, March 23, at the Bundaberg Multiplex Convention Centre from 9am to 1pm.

Alternatively, phone Heather Hinsbey on 0448 035 891 to discuss your volunteer options.

STRONGER TOGETHER: Saluting our Region's Senior Citizens

By Tanya O'Shea, IMPACT Community Services Managing Director


At the end of each year IMPACT Community Services celebrates milestone employment achievements with its staff.

In December 2020 there were a number of employees who reached significant milestones with the organisation, and we thank each and every one of them for their dedication to our cause and their commitment to their work.

STRONGER TOGETHER: Celebrating our long serving employeesTwo of these employees, Derek Heidke and Anne Marie Wyatt who work at IMPACT’s Material Recycling Facility on University Drive, celebrated an impressive 30 years of service in December.

And Peter Beddie who also works at the MRF was awarded for his outstanding service of 15 years.

I am told that when Derek, Anne Marie and Peter were presented with their plaques, they were humbly grateful for their awards but were more eager to get back to the job.

These are employees who have witnessed incredible change throughout their work lives.

IMPACT took over the facility in 2002 which was previously operated by Independence Incorporated.

In the beginning, the centre used to process 10 truck loads per week.

Now, they’re handling up to 40 truckloads per week with the MRF recycling 7,800 tonnes of material last year.

STRONGER TOGETHER: Choose to Challenge this #IWD2021

We often publicise the work our supported employees do and the huge amounts of recycling they process each year, but we don’t often get to acknowledge them on a personal level.

These are people who may have struggled to gain employment, even though they have largely employable skills and the willingness to give anything a go.

The work environment at the MRF is also an incredibly supportive space that feels more like a family than a workplace.

Everyone is respectful towards one another and take their roles seriously, but they also have a lot of fun in what they do.

The management and supervising team do an outstanding job with our supported employees across our social enterprises by offering ongoing support, training and guidance, and it shines through when you see these places operating in full swing.

I work in the community services sector because it provides a sense of real achievement when I see lives changed for the better.

The MRF and supported employees are just one example of this, and I am overcome with pride when I see our staff and participants grow, prosper and transform their goals into reality.

STRONGER TOGETHER: IMPACT Community Choir Sings for Joy

By Tanya O'Shea, IMPACT Community Services Managing Director


This year, the theme for International Women’s Day is Choose to Challenge. Raising our hand high and choosing to speak up for equality.

Equality, diversity, inclusiveness, equity – powerful words that we hear used regularly. Sometimes interchangeably.

But what do these words actually mean and how can we demonstrate them?

STRONGER TOGETHER: Choose to Challenge this #IWD2021

The difference between diversity and inclusion

Verna Myers suggests that diversity is like being invited to the party and inclusion is being asked to dance.

Diversity and inclusion are therefore two very different things.

Diversity is the things that make us different.

It could be our race, gender, sexuality or religion.

Inclusion on the other hand, is the choice that we make about how we each respond to the incredible diversity that surrounds each of us.

The simplest way that I have heard it explained is to think of diversity and inclusion like making a cake.

Diversity is all of the ingredients necessary to make the cake.

The milk, sugar, flour – each of them very different yet all very important.

Inclusion is making the mix work.

The ultimate value is when all of these ingredients are mixed together in the right proportions so that the cake tastes great.

We want people to enjoy (and admire) our latest creation!

It is the same with inclusion.

Just like the ingredients in a cake, recognising individuality and uniqueness is key to creating inclusive environments where diversity can be celebrated.

Celebrating Queensland Women's Week: A Q&A series

Incorporate other key values to spark change

Understanding equality and equity is also important.

If we remain with the cake analogy, equality happens when we mix the ingredients together in the same way.

Equity is recognising the difference in the ingredients, respecting them for their unique characteristics and treating them individually.

STRONGER TOGETHER: Choose to Challenge this #IWD2021

We do this, not because one ingredient is more important than the other, but because each ingredient is different.

Milk must be kept in the fridge.

Dropping an egg will cause it to break.

Adding plain flour instead of self-raising flour will stop your cake from rising.

Focusing on the special characteristics of each ingredient, the use of each ingredient and how it responds to the other ingredients.

This is what makes a cake taste great.

When we apply this same principle to people, then and only then will inclusion occur at a level that benefits other people and recognises their greatness.

One ingredient does not make a cake.

An individual cannot be inclusive if they are not willing to mix with others.

Inclusion is a choice.

Put your hand up on 8 March.

Choose to speak up for equality and reach out to those around you to celebrate the amazing diversity that exists within our community.

STRONGER TOGETHER: IMPACT Community Choir sings for joy

Tanya O'Shea, IMPACT Community Services Managing Director
Tanya O'Shea, IMPACT Community Services Managing Director

By Tanya O'Shea, IMPACT Community Services Managing Director


For 20 years IMPACT has offered disability services to the Bundaberg community, and we are thrilled to see the return of our Community Choir after it was put on hold due to COVID restrictions.

On March 17 we will hold our first choir group since February last year.

IMPACT Choir back for 2021

It’s sad to think it’s been 12 months since we’ve heard the joy of our choir, but to know it’s coming back better than ever warms my heart.

This year marks the 10th year of operation for the IMPACT Choir and our staff and participants could not be more eager to hit the stage once again.

Our Choir members are people with a disability or psychosocial barrier, support workers, volunteers and IMPACT staff who meet each Wednesday to rehearse and learn new songs.

Other community organisations are also welcome to attend and bring their clients along.

Previously members from Community Lifestyle Support, Endeavour, Carinbundi and YMCA have regularly been involved in rehearsals and performances to provide further social interaction for participants.

The Choir is supported by support staff who bring their own music accompaniment, expertise and love of music to assist each week.

Learn more about our IMPACT Community Choir

Sing with us, it's good for you!

Research has found singing reduces stress, improves breathing and posture, and provides cognitive stimulation to help memory function.

While our choir members have formerly excelled in more traditional genres, this new chapter is looking to introduce modern hits from artists we all know and love.

The choir used to perform on alternate Wednesdays at venues such as aged care facilities, community groups and events, which we hope to begin again soon.

The smiles and delight our choir bring are such a pleasure for everyone involved.

If you haven’t treated yourself to an IMPACT choir performance yet, I urge you to keep your eyes peeled for the next public announcement; you’re sure to be overcome with a happiness only our choir can foster.

If you love to sing and would like to join in, or if you would like to volunteer your expertise, get in touch by phoning 4153 4233.

We need you! Join the choir today.

By Tanya O'Shea, IMPACT Community Services Managing Director


Being informed in business is a pivotal aspect in achieving ongoing success.

Knowing your audience, exploring the demand, and being nimble enough to pivot to remain relevant are important aspects of running a profitable business.

Offering something that people want or need is ideal, but how do we stay informed about our consumers and up to date with demand?

This is where data comes in.

Understanding the power of data

STRONGER TOGETHER: Utilising data in businessOperating solely on word-of-mouth often isn’t enough these days, and it leaves businesses at risk of becoming irrelevant and wondering why.

Through data collection, businesses and organisations can identify who their target market is, how their consumers know about them, what marketing material they respond to and how to keep them engaged.

With this knowledge businesses are given a sense of clarity that can be used in a number of ways.

IMPACT is currently on a data journey; we know how important data is and we are striving to improve the way we capture, store, manage and use data to fulfil our vision.

We have developed a data strategy with the purpose of harnessing existing and future organisational data to integrate day to day operations and improve decision making.

The aim is to improve the way that we do things, including the quality of services that we deliver to our customers.

We value feedback and want to better understand what participants want to ensure that we are delivering the programs and services needed; not those that we think are relevant.

STRONGER TOGETHER: Try an attitude of gratitude

Using data to inform business decisions

We understand data is a strategic asset that helps us become more informed.

For example, a recent perception survey we conducted found one-third of our consumers were not seeing us on social media.

Knowing this, we have been able to target other areas outside of social media where potential clients might see us and feel the desire to engage with our programs.

Feedback surveys are one example of data collection that can be used to improve services and customer experience, which can also assist with streamlining business workflows and have a significant impact on strategies and processes.

It can also be used for our website, so people can find the information they need much more quickly.

Put simply, data can help inform any business decision we make, while also supporting us to meet the changing needs of our customers.

Data collection and marketing strategies can at times attract a distasteful reputation, which is why it’s important businesses know their responsibilities and have a secure means of storing information when collecting data.

Your business relies on consumers returning to provide repeat business, so respect for them and their privacy should always be of upmost importance.

STRONGER TOGETHER: Have the Ovarian Cancer conversation

By Tanya O'Shea, IMPACT Community Services Managing Director


Receiving a letter or expression of gratitude from another person is incredibly powerful. Being grateful for what we have instead of wanting more or taking others for granted is a pitfall that we can all experience - at times more often than we realise. So how can we build our gratitude muscle?

STRONGER TOGETHER: Try an attitude of gratitudeA few months ago, I received a gratitude card. The card was filled with praise and positive things and although the sentiment was incredibly special, the thing that sparked my interest initially was ‘who could have sent this?’. Fortunately, this quickly passed as I refocused my attention on appreciating the kind words and the generous nature of the act itself. This act was simple yet powerfully uplifting, leaving me with the feeling you get when you win a prize or competition. The card has taken pride of place on my desk as a daily reminder that at some point, someone out there appreciated me for something that I had done.

The sender was soon revealed, yet there was a part of me that wished that the mystery had remained unsolved. The generous nature of the act itself was what truly mattered, reminding me how simple acts of gratitude can have a compelling effect on people and their capacity to cultivate happiness, kindness and compassion.

STRONGER TOGETHER: Have the Ovarian Cancer conversation

Improve your quality of life

Research suggests that being grateful and expressing gratitude towards others can improve our happiness and quality of life. Gratitude enhances empathy, improves physical health, mental wellbeing, quality of sleep, self-esteem and also has the capacity to reduce stress. Identifying what we have to be grateful for, especially during our most challenging times, can foster resilience and improve our hope for the future.

Keen to give it a try? Here are a few simple ways to get started.

  1. Write thank you notes. Mix it up with a mixture of personally delivered and unauthored posted cards – maybe even write one to yourself occasionally! Research suggests that this practice can increase personal wellbeing and happiness – what are you waiting for?
  2. Keeping a gratitude journal. This practice has been pretty patchy for me to date, but I now have a journal beside my bed and record the top five things that I am grateful for before hitting the pillow. A 2005 study found that writing three positive things every night for one week can increase a person’s happiness for up to six months.
  3. Practice mindfulness: I have an incredible respect for mindfulness and its ability to expand awareness and cultivate understanding and appreciation of self and others. Being present, without judgement, and noticing what is happening within the environment and how that is affecting our thoughts, feelings and bodily sensations is a powerful gift.

STRONGER TOGETHER: Building more resilient job seekers

Start small

Simply start by observing and noticing the things that you or the people around you are doing each day that you appreciate or are thankful for. Notice what it is and make a mental or written note of who did it and why you are grateful to have noticed it. Keep practicing and noticing until those observations and notes become habit forming, and the art of showing gratitude towards yourself and others becomes part of your daily practice.

By Tanya O'Shea, IMPACT Community Services Managing Director


Many of us strive to live a healthy lifestyle, but sometimes unexpected health implications can throw a spin on day-to-day life.

That’s why being in tune with your body and completing regular health checks is so important.

STRONGER TOGETHER: Have the Ovarian Cancer conversationEach year in Australia over 1500 women will be diagnosed with Ovarian Cancer.

Over 1000 will die.

Only 46% of women diagnosed with Ovarian Cancer will meet the 5-year survival rate.

February is Ovarian Cancer Awareness month which provides an opportunity to raise awareness of the most underfunded and deadliest female cancer in Australia.

Awareness of this form of cancer is vitally important as there is no early detection test.

Commonly women may feel increased abdominal size or persistent bloating, lower tummy pain, feeling full after eating small amounts and needing to pass fluids often or urgently.

Some women may also experience changes in bowel habits, unexplained weight changes, excessive fatigue, indigestion, nausea, or irregular bleeding.

STRONGER TOGETHER: Building more resilient job seekers

Often these symptoms can indicate other less serious medical conditions, however if these symptoms are persistent, a doctor should be consulted.

It’s a good idea to track any symptoms you are experiencing as they can be discussed with a doctor in need.

If, however, you remain concerned about your symptoms you should always seek a second opinion.

As a woman it is important to trust your instincts and listen to your body.

The risk of developing Ovarian Cancer increases with a family history of Ovarian, Breast or Bowel Cancer, mutant genes, Lynch Syndrome and endometriosis, so knowledge of not only your own history but that of your family is also important. 

Increasing age, use of Hormone replacement Therapy, tobacco smoking and obesity also increase a woman’s risk of developing Ovarian Cancer.

Our IMPACT Community Health Services in Agnes Water provides visiting Women’s Health services to the Discovery Coast Region.

Everyone experiences a health concern at one point or another, and it’s important that we normalise the discussion of it.

Start the conversation today – it could save a life.

For more information on Women’s Health services in the Discovery Coast, or to make an appointment, I encourage women to call our friendly staff on 07) 4902 2000.

Learn more about IMPACT's Community Health Service

By Tanya O'Shea, IMPACT Community Services Managing Director


Bundaberg businesses have told us that they want capable, reliable workers who show up every day, ready to work. 

They want someone with resilience who can both think for themselves and follow policies and procedures. 

They want workers with drive and determination who can uphold the business' values and wow both customers and stakeholders. 

Business owners hire workers based on someone’s attitude and cultural fit because it is easier to train new skills than to teach the proper attitude.

STRONGER TOGETHER: Recognising the silver linings of COVID-19

STRONGER TOGETHER: Building more resilient job seekers

Building self-esteem and belief in a better future are vital to help people move forward in life and make them “job ready” for the labour market.

At IMPACT Community Services, we understand what it takes to help people on this journey.

Increased isolation because of the Covid pandemic has not only adversely affected people's usual support networks, but it has also prevented people from exploring new support networks.

People benefit from “quality socialising” that puts them in touch with motivated, goal-oriented people who can act as positive role models.  This type of connection gives people permission and courage to achieve outcomes that are much more difficult to achieve on their own.

According to Vivian Williams at the Mayo Clinic, “socialising not only staves off feelings of loneliness but also it helps sharpens memory and cognitive skills, increases your sense of happiness and well-being and may even help you live longer”.

STRONGER TOGETHER: New Year, new goals

It also greatly increases your preparedness to enter the workforce.

IMPACT offers Certificate III qualifications through its Registered Training Organisation (RTO code: 0115), which meet the needs of Bundaberg businesses.

Our courses give students access to motivated, goal-oriented trainers who are committed to help our students thrive.

Our industry links give our students the opportunity to move forward in their lives and into the labour force.

By Tanya O'Shea, IMPACT Community Services Managing Director


At IMPACT Community Services, 2020 will be remembered as a year of possibility.

This is not meant to sound trite or diminish the fact that it was an incredibly challenging year for many.

Instead, it is to recognise the tremendous commitment demonstrated by our community, who have opened themselves up to new ways of thinking and working.

STRONGER TOGETHER: Recognising the silver linings of COVID-19At IMPACT, this included strategies that until last year, had been earmarked for our distant future.

It would be easy to reflect on the last 12 months and attribute our agility and significant growth in capability to the effects of COVID-19, but instead I would like to recognise those at the core of our achievements last year; our people.

The word ‘commitment’ can be overused, and at times applied in a manner that shows appreciation towards people for simply ‘showing up’.

This is not our experience.

At IMPACT, our team have committed to achieving high performance while enhancing service provision, exploring, experimenting, researching and trialling new and innovative ways to do what they do best – providing services that enable people to reach and realise their full potential.

STRONGER TOGETHER: New Year, new goals

Paired with the dedication from our students and clients, we were able to overcome challenges we never thought possible.

Has it been easy?


Have we got it wrong sometimes?

Most definitely.

However, our people have persisted and found ways to navigate through the challenges and uncertainty, and along the way, have uncovered new and exciting possibilities.

We realised just how important togetherness is and developed a new appreciation for where we live.

How lucky are we to call our small regional town of Bundaberg home?

We managed to maintain a level of freedom while other places were locked down in isolation for extended periods of time.

Make the most of your year; upskill with IMPACT Training now

We had the ability to reconnect with our pets and were given the opportunity to begin new fitness journeys as a means of leaving the house for the short timeframe allowable.

It would be prudent to continue these discoveries into 2021.

According to Winston Churchill ‘We make a living by what we get, but we make a life by what we give’.

We are ready to be bold and step into unchartered territory, and we encourage our community members to do the same.

Together, let’s learn from the lessons of 2020 and grab 2021 by the horns.

Together, let’s take the learnings and build a stronger and more resilient community.

One that creates opportunities for the people that live within it and successfully supports the continued growth of business and industry.

We are stronger together.

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