New Case Manager Brings Personalised Approach to NDIS Support at IMPACT

IMPACT Community Services is excited to welcome Bernadette Williams to her new role as Case Manager with our National Disability Insurance Scheme (NDIS) team.

In her new role, Bernie, as she is affectionately known, is the first point of contact for individuals and families seeking NDIS support at IMPACT. She spends time truly getting to know the participants, listening to their unique needs, goals, and learning about the support they would like from IMPACT. Her personalised approach ensures that each participant’s journey is met with empathy and expertise.

"I've been at IMPACT for just over three years now," Bernie said. "It's so rewarding to see people achieving their goals and participating in the community."

Bernie is committed to fostering strong, trust-based relationships. She invests time matching each participant with the right support worker, taking into consideration shared interests, as well as the specialist skills and experiences of our dedicated team.

This approach helps to ensure that every participant receives the most compatible and effective support in an environment where strong relationships are built, and achievements celebrated.

Jenna Morrish, IMPACT's General Manager - Disability, Employment & Training, said she is confident that NDIS participants will benefit immensely from Bernie's expertise and commitment to quality care.

If you’re a National Disability Insurance Scheme participant seeking positive change, connect with Bernie today by calling 1800 179 233.