Case Manager, Intensive Family Support - Hervey Bay & Fraser Coast QLD

IMPACT Community Services is currently recruiting a full time Case Manager to join the Intensive Family Support Service based at our Fraser Coast office.

The Intensive Family Support Service responds to vulnerable families with children and young people (up to 18), who are at risk of involvement in the statutory child protection system. This is a consent-based program providing case management for clients who agree to engage with the service. 

About the Case Manager

Case Managers work collaboratively with families to identify and prioritise their presenting needs and provide intensive support interventions and engagement with specialist services.   As part of a team, on a day-to-day basis you will:

• Work with parents and caregivers, through tailored interventions to build their skills and capacity to safely nurture and protect their children
• Develop engagement strategies for families experiencing domestic and family violence 
• Conduct home visits and continually assess safety and child protections concerns
• Identify, develop and maintain case plans and goals with families so child protection concerns are addressed  
• Undertake risk assessments where domestic and family violence is identified and engage all family members
• Liaise and negotiate with service providers including Child Safety 
• Independently manage a case load of families

To make a difference in this role, you will have:

• University degree qualifications in human services or related field
• Working knowledge of domestic violence issues in the community and issues associated with families at risk of entering the child protection system
• Track record in negotiating with service providers
• Demonstrated interpersonal and communication skills 
• Effective written communication including the capacity to conduct assessments and develop an evidence-based rationale

Our offer to you

Joining our team means more than just employment. At IMPACT Community Services, we're committed to supporting our staff as much as they support our community. Here’s what we offer to ensure you feel valued:

• 9-day fortnight (enjoy a long weekend every second week)
• Salary packaging up to $18,500 per year so you pay less tax and increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Professional development through internal and external training
• External supervision
• Employee Assistance Program 
• Reimbursement of Working with Children and NDIS screening cards

How to apply

To apply for the position of Case Manager with the Intensive Family Support team, please visit Seek and submit your application along with your resume and a cover letter detailing your suitability for the role. Please ensure you meet all the licensing and administrative requirements as outlined in the position description. We look forward to receiving your application and possibly welcoming you to our team!