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STRONGER TOGETHER: The Attention Paradox—Information Rich, Focus Poor

Last updated:
15/02/2024

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the human attention span, and the ultimate "cost" of the sheer volume of information we receive on a daily basis.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

In a world where the buzz of notifications competes with the quiet hum of our thoughts, the analogy of a human attention span equalling that of a goldfish—just 8 seconds—has gained traction. But how did we arrive at comparing the complexity of the human brain to that of a small aquatic creature?

Let’s park the analogy about the goldfish for a minute and consider where this view has stemmed from. The simple reality is that between new technology and social media consumption, the sheer volume of information that we are receiving is expanding way beyond our brains capacity to process it. Our thirst for knowledge far exceeds our ability to digest it, and we therefore skim content as we switch between apps or respond to a new text or email.

Imagine the blast of water that you get from a fire hose compared to the trickle that comes from a garden hose. That ‘blast’ is the daily 333.2 billion emails or the 23 billion text messages that are sent, or the content we consume through various social media channels.

Thankfully, the human brain is plastic and built to learn and adjust to the changing world and the information that we get during our daily ‘blast’. We learn to tune out the unimportant and refine our focus and attention to things that matter. Or do we? Even if we think that we are good at filtering out all of that ‘noisy’ unhelpful information, there is a cost that comes with having to undertake this daily practice.

Herbert A Simon, esteemed American social scientist, Nobel Prize Winner for Economics in 1978 and best known for his work on decision-making theory, summed it up best when he said, ‘A wealth of information creates poverty of attention.’

Today, we are rich in information, yet poor when it comes to attention and focus. We are fatigued, as our brains consume simultaneous streams of inputs from our external environment. Our brain relies on patterns – the neural superhighways that we create that enable us to form habits and undertake daily tasks – yet is challenged by the continual switching of attention back and forth between tasks. This damages our focus and erodes our productivity, leaving us with an empty tank when it comes to mental energy. Unfortunately pushing through the neural fatigue and running on empty has become the norm for many in today’s society.

Ironically, the very devices and apps designed to enhance our connectivity and productivity often serve as the primary sources of distraction, pulling us away from the present moment and fragmenting our concentration.

And while the concept of multitasking may be hailed as a coveted skill, research consistently underscores the inefficacy of dividing our cognitive resources across multiple tasks simultaneously. It’s like juggling flaming torches while riding a unicycle— an impressive spectacle, to be sure, but scarcely sustainable in the long run.

The good news is, however, neurologically, our attention spans haven’t drastically changed. It’s the environment that hijacks our focus. And as technology’s evolution continues to progress at speed, it is evident that we are eroding the focus required to solve our society and our planet’s most complex problems.

This isn't merely about exhaustion, fatigue, and burnout; it's about jeopardising our ability to solve human challenges thoughtfully. In this hyperconnected era, reclaiming our attention and fostering deep focus isn't just a personal pursuit; it's an imperative for collective progress.

When you walk into the reception area of the newly refurbished IMPACT Community Health Service (ICHS) at Agnes Water, you might feel like you have stepped into a different world. A large wall mural of the Paperbark Forest, a local tourist attraction, greets you with its serene beauty and calming effect. The mural is the work of Kim Cooke, a local photographer and artist.

Kim was approached by ICHS Practice Manager Pamela Mackie to create a feature wall for the reception area as part of a $150,000 major refurbishment project funded by the Commonwealth Department of Health and Aged Care. Ms Mackie wanted something that reflected the local area and surrounding environment. She also wanted a positive and relaxing space for the patients and staff, with staff identifying the beauty of the paperbark forest and Ms Cooke’s photography talents. Kim immediately agreed to the idea of the Paperbark Forest. “The Paperbark Forest images symbolise our environment and what we are about. Giving feeling in my imagery is so important,” she said.

Kim is no stranger to the Paperbark Forest. She has been taking photos there for years, capturing its charm and atmosphere. She said the forest was one of her favourite places to photograph, as well as a popular spot for portraits. “The Paperbark Forest is such an iconic tourist attraction in our town. It is such a beautiful spot and has a special feel to it. You have to experience it to understand,” she said.

Kim selected one of her photos of the forest and enlarged it to fit the wall. She also added some effects to make it look more realistic and immersive. She said she wanted to convey a sense of calmness and well-being through the image, as well as a connection to nature. “For me, the Paperbark Forest symbolises health and wellness. It is part of nature and our landscape, which is calming and makes us feel good. Just walking through the forest is therapeutic,” she said.

The feature wall was installed a few weeks ago, and it has received positive reviews from patients and staff alike. Kim has been overwhelmed by the response. “When I was taking photos the other day, a patient walked in, and her reaction was priceless. She said it made her feel like she was really there and that it made the room so inviting. She said we need to add stepping stones across the floor which then carry on into the image.”

Kim said she was honoured and privileged to have been asked to supply a photographic image of her work as a major feature and talking point in town.

About Kim Cooke

Kim’s passion for photography started when she was a child, and she has been pursuing it ever since. She has a corporate graphic design background, which gives her an edge on being more creative with her images. She also incorporates her art into her photography, creating stunning effects and textures. Her motto is “Photography is my Passion. Creating is my Reward.” Learn more about Kim and her work by visiting her website here.

About IMPACT Community Health Services

ICHS is located at 2 Rafting Ground Road, Agnes Water. Offering a range of GP, community health and allied health services that respond to the evolving healthcare needs of the growing Discovery Coast region, the service is ready to welcome new patients looking for high-quality and integrated healthcare. Find out more on the website here.

“STRONGER TOGETHER” is a weekly column where Tanya explores key issues. This week Tanya discusses comparative suffering, and how continually comparing our life experiences to others can make it difficult to feel, acknowledge and effectively resolve our own emotions.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

I have been dreading this day but knew that it would eventually come. Getting my front tooth knocked out playing basketball as a teenager has resulted in a range of procedures and restorations, the most recent being a crown that has lasted almost 14 years. A couple of weeks ago, the post supporting the crowned tooth cracked, and it started to wobble. With my tooth hanging on by a thread, the dentist confirmed that there was no quick fix. Treatment options were discussed, with an initial appointment scheduled for four weeks’ time, along with the parting words ‘tread gently with your tooth in the meantime’.

Unfortunately, ‘treading gently’ was unrealistic and by Saturday morning that tooth had fallen out. My immediate reaction was to retreat into lock down, mortified by my new look. Catastrophising, withdrawing from my normal routine, feeling fear and vulnerability slowly rising within me as I contemplated the next month without a front tooth.

By day two, a more ‘enlightened’ perspective had started to emerge and my heightened negativity about the situation had started to soften. “Losing a front tooth is nothing compared to what others are going through”, I kept dutifully reminding myself, finding an odd sense of comfort from diminishing my own feelings and emotions, and instead focusing on the ‘greater’ pain being experienced by others. Ranking our suffering, also known as comparative suffering, is a normal response for many of us when faced with a challenging or difficult situation. Sometimes, we even refrain from discussing certain topics or experiences because we fear reactions from others, who might think that we couldn’t possibly understand what they are going through.  

Continually comparing our life experiences to others can make it difficult to feel, acknowledge, and effectively resolve our own emotions and suffering. It can also detrimentally affect our mental health and wellbeing. Therefore, regardless of what other people are going through, it is important to gain perspective and validate our own experience. My reality when losing that tooth was that it left me feeling exposed, insecure, vulnerable, judged, inadequate and unprofessional. Those feelings were real for me, and resulted in a sense of struggle, therefore they should not be diminished or disregarded as unimportant.  

When preparing for this column, I contemplated the topic carefully, considering that it may come across as shallow or written by someone too privileged to understand the real challenges that people are facing today.  I do, however, hope that you see past the missing tooth and consider the bigger message. The reminder that we each have nuances that make us unique, incredibly special, and different. We each have experiences that generate a range of feelings, emotions and suffering that deserve our attention, validation, and curiosity.

The next time you find yourself comparing your situation to others, I encourage you to pause.

Take notice of the feelings and emotions that are coming up.

If you like to write, journal what happened and reflect on it later to see if it makes more sense. If you are a talker, find a trusted colleague, friend, or family member to debrief with. If you are finding it difficult to talk about, are deliberately suppressing feelings or trying to ignore whatever is going on, perhaps it is time to seek out some professional support. No one is immune to life’s challenges, and working with a therapist can help you to learn coping strategies, recognise unhelpful thinking patterns and identify different ways to manage your behaviour and response towards yourself and others.

Emotions and feelings will not simply go away because we believe that they are inappropriate or don’t rank high enough on the suffering scale. They are valid and deserve your attention; when we ignore them, they burrow deep down into our being. Researcher Brene Brown aptly reminds us that empathy is a vulnerable choice, one that allows us to connect not only with others but also with the depths of our own emotions. By choosing empathy, we can connect with ourselves and others. And that connection is the secret because it is where genuine healing and change can begin.

IMPACT Community Health Service’s (ICHS) new GP-led Integrated Health Service is off to a promising start since its launch on Monday, November 13, 2023.

Offering a range of GP, community health and allied health services that respond to the evolving healthcare needs of the growing Discovery Coast region, the service is ready to welcome new patients looking for high-quality and integrated healthcare.

Dr Dani Buchanan, a proud Agnes Water local with extensive experience in rural healthcare and emergency medicine, is thrilled with the progress of the service and the “great team” at ICHS.

“It’s going really well. We have a great clinic here with some very talented staff. The first couple of weeks were a steep learning curve, but we have been really well supported by the community,” he said.

“We’ve seen a mix of holidaymakers and locals, but as time is going on it’s becoming more locals as they come back for further appointments and news gets out there about what we offer. The last few weeks have been busier than I expected we would be. We still have room to grow and capacity to take on more patients.”

“The team is fabulous. We have a good morale and everyone wants to learn and get better. I’m looking forward to the project growing over the next couple of years into something that is really valuable for the community,” he added.

Pamela Mackie, ICHS Practice Manager

ICHS Practice Manager, Pamela Mackie said, “We are delighted with the response from the community and the outcomes we have achieved so far.”

“The convenience and accessibility of having a GP within the community healthcare service is a game-changer. This holistic approach to healthcare integrates GP services with nursing and allied health, providing a one-stop solution for all healthcare needs.  Our community nursing and allied health services are available to support everyone in the community and referrals are accepted from any GP.”

Mrs Mackie also said the interior renovations of ICHS Building 1 were now complete. “The health service now boasts a modern new look and design that enhances the overall patient experience,” she said.

“The feedback so far has been so positive. People are loving the changes and the artwork on the wall is getting so many comments. I’ve been surprised by how many people want to go up and touch it,” said receptionist Veronica Daniel.

Nurse Kirsten James also praised Dr Dani Buchanan for his leadership and mentorship. “With Dr Dani it’s proving to be a really good opportunity to build my experience. He is so knowledgeable and happy to share what he knows. I’m learning every day. I love working with him and the rest of the team here,” she said.

IMPACT Community Health Service is committed to improving lives and empowering people through its range of services and programs. To make an appointment or find out more, visit https://ichs.org.au/

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses nature versus nurture and the significance of early experiences on our life trajectories.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

The age-old question of nature versus nurture has fascinated scholars and laypeople alike, as they ponder how these two forces shape our lives. Episode Eight of our “Stronger Together” podcast explored this concept through the lens of Indigenous woman Sharon, who was separated from her family at a young age and has found herself grappling with the enduring consequences of her tumultuous childhood.

Listening to her story, it is hard to comprehend the trauma she has been through, and the challenges she continues to face in building and maintaining healthy relationships, which has resulted in social isolation and deep loneliness.

Her story invites us to think about how our early environments have a powerful impact on our life trajectories. To illustrate the nature versus nurture dilemma, we can imagine two individuals who start their lives in very different circumstances—one growing up in a family full of strong bonds and healthy relationships, the other in an environment lacking these vital elements. How does this difference shape their outcomes?

Childhood memories, which are often imprinted in our minds and hearts, form the basis of our identities. They affect how we see ourselves and the world, how we express and regulate our emotions, and how we interact with others. The significance of these early experiences becomes more apparent as we observe the different paths individuals follow based on the nurturing—or lack thereof—they receive.

It is important to acknowledge that the nature versus nurture debate is not a binary choice; rather, it is a complex interaction where both factors influence the person we become. Genetics provide us with a unique set of characteristics and tendencies. However, the environment in which we are nurtured acts as a shaper, transforming and enhancing these innate qualities into the rich mosaic of our personalities.

The benefits of a nurturing environment are clearly demonstrated in the individual who grew up in a family full of connections. Supported by a network that promoted emotional well-being, this person is likely to develop effective communication skills, adaptability, and a positive attitude towards relationships. The security and stability of their upbringing provide a solid base, enabling them to cope with the challenges and complexities of human connection with relative ease.

On the other hand, the drastically different environment experienced by the second individual—an environment devoid of emotional support and healthy relationships—creates significant obstacles. The lack of a safe base can lead to difficulties in forming and maintaining connections, which can trigger a series of problems such as social isolation and loneliness. This individual may struggle with trust issues, fear of abandonment, and an overall difficulty in establishing meaningful relationships.

This interplay between nature and nurture, reminds us of the need to be mindful in how we perceive and respond to others who may have different backgrounds and experiences than us. We often judge others for their behaviour without any regard for the circumstances that might have led them to this point. In the profound words of Harper Lee, “you never really understand a person until you consider things from his point of view…until you climb inside of his skin and walk around in it”. Could we bring curiosity to the situation rather than judgement?

Could we bring empathy and a willingness to understand rather than bias the outcome with our own beliefs and values, forgetting that our experience may have been very different to another? When we are curious and empathetic in our interactions, we better understand others, foster a greater sense of belonging, and create a more compassionate and harmonious world for all.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses Daniel Newman's "Design Squiggle" and how it has served as a reminder that no matter how hard things get, all it takes is one strand, one glimmer of hope, to begin unravelling the mess.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

I don’t have any tattoos but have often said that if I did get one, it would be of the Design Squiggle. That ‘Squiggle’, illustrated by Daniel Newman, holds a special place in my mind and has served me well over the years as a constant reminder that no matter how hard things get, there is a light at the end of the tunnel.

If you’ve never heard of the concept, picture a tangled mess of Christmas lights or string – that's the Design Squiggle. It vividly captures the essence of both the design process and life's challenges. In the midst of chaos, all it takes is one strand, one glimmer of hope, to begin unravelling the mess.

The Design Squiggle, much like the tangled lights, signifies the inherent messiness of the design process—we have a problem or idea, and undertake research, testing, validation, consultation, and more testing before we narrow down the design into a concept and then in some cases, a prototype. The result is always uncertain, but the messiness we experience when working through the process, while uncomfortable, is critical, as it helps us to eventually land on the final design.

Life, in many ways, mirrors the messy journey of design. At the outset, it's uncertain, an experiment. We explore different paths, discover interests, and learn about the people and experiences that bring us value, purpose, and inspiration. Yet, life is not a linear journey; it involves discomfort, disquiet, chaos, challenges, failures, and the occasional feeling of being stuck at a crossroads. In these moments, when pressure, urgency, and stress build up and I feel like I’m in a tangle, the Design Squiggle becomes my anchor.

I recognise that this is just another period of transformation and if I stick with it and commit to process of working through it, a solution will start to emerge. That is the secret – committing to doing the work. No one else can do it for you. We each need to get comfortable with sitting in the mess and working through the problem.

Instead of avoiding problems, hoping they'll disappear, I've found comfort in a structured approach:

  1. Define the Problem: What is the issue? Reflect on it, refine it, and ensure you have a crystal-clear understanding of what needs addressing.
  2. Learn from Others: Research how other people have solved the same or similar problem. What worked and what didn’t?
  3. Identify Patterns: Note common themes and identify patterns based on your research to guide you in selecting potential solutions to test.
  4. Test Solutions: Explore and test 1-2 low-cost, low-energy investment options to address the problem.
  5. Reflect and Iterate: Reflect on your experiences and learnings, evaluating what worked and what didn't. If necessary, start the process again until you find that tiny thread start to emerge and a solution starting to emerge.

Your investment of time and energy will pay off in the end, with a clearer path forward and a newfound sense of empowerment.

So, if there's a problem you've been avoiding, take a leap. Embrace the Design Squiggle philosophy, commit to the process, and watch as that tiny thread of hope emerges, leading you towards a solution.

Even without a tattoo of the Design Squiggle on my skin, its influence is ingrained in my mindset. It serves as a daily reminder that life's challenges, much like a tangled string, are uncomfortable, messy, and complex. Yet, within this messiness lies the potential for growth and learning.

In a proactive move to address prevalent pelvic floor issues affecting women, IMPACT Community Services is set to launch a transformative six-week Diamond Pilates for Pelvic Floor Strength program.

Pilates instructor Kate Rumballe

The program, designed by physiotherapists, aims to empower women through targeted exercises and education, dispelling common misconceptions surrounding pelvic floor health.

For qualified personal trainer and Pilates instructor Kate Rumballe, the motivation behind launching this program at IMPACT came from real conversations with women facing post-childbirth challenges.

“I remember being shocked to learn that the average woman waits 10 years before seeking help for pelvic floor issues, by which time it is much harder to make a difference through exercise alone.”

She believes this is an opportunity to challenge the way society normalises pelvic floor issues.

“Marketing leads us to believe having a leaky bladder is normal. Leaking when you laugh, cough, sneeze, or do high impact activity is NOT normal, and I get very frustrated with how so many people normalise it. The earlier you act, the easier it is to address.”

Commencing in late January, the six-week program will be available to Positive Start Parenting Program participants.

Weekly sessions will progress from lying down to standing exercises, incorporating low-impact movements and small equipment such as balls, blocks, and bands. Inclusivity is a key focus, with exercises suitable for all ages.

Participants will undergo pre-assessments to ensure suitability, and if any concerns arise, referrals will be made to pelvic floor physiotherapists or general practitioners for further assessment.

Beyond physical exercises, the program integrates education and open discussions about women's health, covering topics such as female anatomy, continence, sex, and self-care.

IMPACT’s program will be a women’s only class, to ensure participants feel safe, comfortable and supported throughout their journey.

“Given that many of our participants were young mums and women who have experienced sexual trauma, we decided that it was more appropriate to make this class female only.”

Kate has previously witnessed the positive transformations this course has brought to individuals dealing with mild to moderate continence issues in the past.

“I have some lovely success stories from people who I have taken through this course in the past.” To learn more about this program, call 1800 179 233, or complete the contact form on the IMPACT Community Services website here.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses mimetic desire, a concept coined by French philosopher René Girard that refers to our innate tendency to imitate the desires and behaviours of others, ultimately shaping our very essence.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

Natural mimicry is universal – plants mimic animals, animals mimic plants, animals mimic each other. Nature creates similarities, and for some species mimicry is necessary for survival. Yet the highest capacity for producing similarities is humans, and while the magnetic thread of mimetic desire is largely unconscious, many would argue that when humans mimic, they are aware of what they are doing.

Coined by the esteemed French philosopher René Girard, mimetic desire refers to our innate tendency to imitate the desires and behaviours of others, permeating aspirations, decisions, and relationships. It's a force that silently shapes our preferences, defines our pursuits, and moulds the very essence of who we are.

Think back to the last time you discovered a new passion or adopted a fresh perspective. Perhaps it was an obscure hobby, a newfound love for a certain cuisine, or even an unexpected career choice. More often than not, these inclinations stem from observing others, whether through direct interactions or the omnipresent lens of social media. Perhaps you would like to improve a skill or increase your knowledge in a certain area – is your first instinct to search the internet to see what others are doing?

Mimetic desire acts as a subtle undercurrent, steering us towards goals and ideals that mirror those we admire. Imagine a friend who, inspired by the glowing fitness journey of a social media influencer, embarks on a similar path. The exercise routines, the dietary adjustments, and even the carefully curated Instagram posts all become reflections of an aspirational ideal.

The impact of mimetic desire becomes particularly pronounced in the age of social media. Platforms like Instagram, Twitter, and TikTok serve as virtual bazaars of desires, showcasing an array of lifestyles, fashion trends, and career trajectories. A casual scroll through these platforms can leave us feeling both inspired and vulnerable to the allure of mimetic forces.

While mimetic desire can be a powerful motivator, it's essential to approach it with a discerning eye. The images and narratives presented on social media are often meticulously crafted, offering a curated glimpse into the lives of others. What appears as seamless perfection may be a mere snapshot, concealing the trials and tribulations that accompany every journey.

In the quest for authenticity, it's crucial to balance inspiration with self-reflection. Instead of blindly following the herd, take a moment to introspect. What truly resonates with your values and aspirations? Are your choices a reflection of your authentic self, or are they an attempt to fit into a preconceived mould?

Navigating the currents of mimetic desire requires mindfulness and self-awareness. As Oscar Wilde reminds us ‘Be yourself; everybody else is already taken.’ Embrace the positive aspects of influence, but don't let it dictate your path entirely. Use social media as a source of inspiration rather than a blueprint for your life. Remember, the most fulfilling journeys are often those guided by your unique compass, not the shadows of someone else's.

In a world that constantly bombards us with external influences, understanding the dynamics of mimetic desire empowers us to make choices aligned with our true selves. By maintaining a balance between admiration and authenticity, we can navigate the currents of life with a steady hand, charting a course that reflects our individuality amidst the sea of collective desires.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses "Destination Happiness Syndrome" and the fine balance that exists between planning for tomorrow and embracing today.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

The concept of "Destination Happiness Syndrome" recently surfaced in a conversation centred around superannuation, retirement, and work. The discussion wasn’t exactly uplifting—people spend most of their lives working, dutifully accumulating superannuation in anticipation of a long and fulfilling retirement. It highlighted a tendency to focus on a distant future, while postponing dreams and bucket list items until retirement.

This conversation struck a chord. Maybe it was because since turning 50, retirement planning has become more of a priority and focus. Or maybe because a close friend of my husband has recently been diagnosed with stage 4 bowel cancer.

Too often, planning and working for the ‘destination’ distracts us from living in the present, and it takes a life-changing event to shake us back into reality and remind us to prioritise what is important to us—today. 

Let’s face it, reflecting on our own mortality is a poignant reminder that none of us know what is around the corner and the reality is, the ‘destination’, and therefore that bucket list, will not materialise for some of us.

Yet rather than advocating for recklessness and discarding future planning, let's explore how we can construct a life list for today that enables us to make conscious choices that will help to kick some of those bucket list goals sooner.

Drawing from Kate Christie's insights in "The Life List," key themes for consideration include health and wellbeing, wealth, adventure, growth, giving, relationships, lifestyle, and environment. She also suggests that a life list contains Go Big Goals, Go Small Goals and Go Now Goals.

Go Big Goals are ambitious endeavours that require planning, preparation, and months or even years of dedication. One of my Go Big Goals is to write two books, and I am already on my way towards achieving this.

Go Small Goals, involving two to three activities each month, provide a sense of continual progress towards something meaningful. For me, Go Small Goals involve learning, experimenting with new recipes, incorporating daily exercise, and dedicating time to reading books or articles related to wellbeing. I am also looking for ways to cut back on spending, so when those pesky promotional emails pop into my inbox, I am trying to remain strong by hitting unsubscribe BEFORE getting hooked into scrolling! These activities support me to practice self-leadership consistently, which in turn, enables me to achieve goals associated with maintaining my physical and mental wellbeing.

Go Now Goals encourage spontaneity and are all about saying yes when opportunities present. Want to catch up for a coffee? Sure, have you got some time now? Instead of putting things off, Go Now Goals can be gamechangers, as they encourage us to focus on the things within The Life List that we can do now instead of pushing pause and putting off until sometime in the future. 

A week before Christmas, I walked into the vet to get some heart medication for my dog. Before I left, I had committed to buying a puppy and by Christmas Eve, we had him home! Probably not something that I would encourage for everyone, but it is a great example of a Go Now Goal that I didn’t need to put off until another day.

To get started, take time to reflect on what you value, what you spend your money and time on, who you admire and why. Write down 1-2 experiences, changes, or habits under your Go Big, Go Small and Go Now Goals and consider each of the themes and which ones resonate most for you. Currently, health and wellbeing, wealth, growth, and lifestyle are the themes that are most important to me, therefore I prioritise activities that support me to progress in each of these areas on a weekly basis.

Your life list is personal; keep it flexible for when plans change and celebrate the successes. While I plan for a fulfilling retirement, I refuse to wait until the age of 65 to pursue what matters most.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the concept of the "rethinking cycle", coined by organisational psychologist Adam Grant. It's about acknowledging what we don’t know, irrespective of our expertise on a particular subject, and paves the way for recapturing our childlike curiosity to learn more about the things we don’t know.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

Sometimes, there are barriers that prevent us from doing the things that we really want to do. Maybe it is applying for that dream job, joining a gym or sporting team, or perhaps even asking someone out for a coffee. My thing is writing a book. And my belief (the barrier) is that while I know writing a book IS possible and within my capability, I keep staggering at the starting line because 1) I don’t know exactly what I want to write about, 2) I get concerned about how much value my book will create for the reader and 3) I think that I need to be completely prepared and ready to go with all the information before getting started.

This response is probably something that others can relate to, given that many of us have experienced moments in time when we have sensed an opportunity and then stalled – shelving it until the planets have aligned.

The reality is that the planets will rarely deliver the things that we want until we are ready to do the work. Prepared to take that first courageous step and accept that we will learn what we need to along the way. Willing to learn through experience, and a process of unlearning and relearning as we develop and grow. This rethinking cycle unfolds with intellectual humility at its core.

According to organisational psychologist Adam Grant, acknowledging what we don’t know, irrespective of our expertise on a particular subject, paves the way for doubting our convictions and cultivates curiosity about learning more about those things that we don’t know.

Others behave quite differently. Their path is one of remaining steadfast to what is known, diligently sharing their pearls of wisdom, and doubling down on their area of expertise in a way that leads them to consider themselves experts in their chosen field. Grant would describe this as the overconfidence cycle, where people are proud of what they know, and are willing to share it with anyone who will listen.  This can lead to an unwarranted confidence that sets the stage for confirmation bias, propelling individuals to only seek out information that aligns to their worldview, and results in a closed loop of validation that intensifies their pride for what they know.

Children approach the world so differently to adults. Their approach is one of wonder, curiosity, and an eagerness to experience and learn. Their minds are open, devoid of the overconfidence and fixed worldviews that can come with age and experience. So often caught up in overconfidence and a need for validation, as adults we can close the door to the very curiosity that once defined our early years.

The rethinking cycle, as advocated by Grant, invites us to recapture that childlike curiosity. It begins with acknowledging our intellectual limitations and embracing the doubts that accompany them. Rather than viewing new knowledge as a declaration of expertise, it becomes a humble acknowledgment of our progress in an expansive universe of information.

Imagine a world where every new breakthrough, every learning experience, was not the benchmark for the culmination of knowledge. What if instead it was a symbol of the vastness of what remains to be explored. The rethinking cycle invites us into this world of discovery, emboldening us to nudge open the door and foster a mindset that eagerly anticipates the next stage of progress. Encourages us to be brave, and ready to venture into the unknown.

My bold step has been to join the Expert Author Community, where I am surrounded by published authors (kind of scary but very cool), and others like me, who are prepared to join with one simple idea. Willing to be patient and explore the world through a lens of curiosity and openness, knowing that the storyline will develop over time. How about you? Do you have beliefs that are holding you back from doing the things that you really want to do?

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya reflects on the past year, recalling the moments that sparked joy, challenges overcome, and unexpected sources of inspiration that can serve as the impetus for meaningful change in 2024.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

As we approach the start of a new year, the customary rush to set (often over-) ambitious resolutions can overshadow the transformative potential found in a moment of reflection. Before plunging headlong into the hustle of 2024, let's engage in a thoughtful pause, guided by three simple yet profound questions: What experiences brought joy and fulfilment to you over the last 12 months? What truly energised you? How can you integrate these positive elements into your plans for the coming year?

Reflection on the past year is more than a ritual; it's a powerful exercise in self-awareness. Recalling the moments that sparked joy, the challenges we overcame, and the unexpected sources of inspiration can guide our path forward. Whether it was a work project that ignited passion, a newfound hobby, or moments spent with loved ones, these are the building blocks of a purposeful life.

When reflecting on the last 12 months, my personal moments of joy and challenge were not linked to an award or performance. The moments that lit me up were the belly laughs that I have had after my husband shared stories from his day. The day that my son moved in with his partner, and seeing the love and attention that he shows towards her. Spending time in the garden and watching our plants and vegs thrive, and the thrill I get from sharing our harvest with family and friends. Hitting every workout that was planned and debunking my GP’s diagnosis that I will never hike or do long distance walks again. The day our vet told me that our beautiful ageing dogs were doing okay, and even though their hearts aren’t great, they were not in pain and were still enjoying life.

These moments, genuinely fuel my sense of purpose and connection, and are the building blocks that create the resilience to overcome challenges when they come my way. They also pave the way for me to do all the other cool things that I look forward to in life.

In the spirit of James Clear's insightful quote, "You are not the cause for everything that happens to you, but you are responsible for how you respond to everything that happens to you," let's focus on the power of intentional responses. I encourage you to pause, and this year use this time for the type of reflection that will allow you to create the impetus for meaningful change.

Instead of rehashing the same old resolutions that usually fade with time, channel your energy into amplifying the activities that brought you joy this year. If workplace camaraderie was the source, find ways to strengthen team bonds. If a creative pursuit energised you, intentionally allocate time for it in your schedule. Personally, exercise is the first thing that goes into my calendar each day. I even invested in a home gym to make sure that there are no longer any excuses, and as a result, my workout completion rate finished bang on 100% in the last 12 months.

This reframing of our approach transforms resolutions into deliberate choices. Instead of starting from scratch, we build upon the foundations of what we know has worked for us before. It's a process that demands honesty with oneself and a commitment to nurturing and embedding those positive elements into our lives.

As we embrace the power of reflection, respond with intentionality, and refocus on what truly matters, we are paving the way for a new year that is not just filled with goals and achievements. Instead, it is created from a highlights reel that we know will bring challenge, but along with that, it brings genuine contentment and fulfillment.

Cheers to a purposeful 2024! May yours be filled with more of the good stuff that lights you up and leaves you feeling energised and prepared for whatever comes next.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses her unfamiliar feelings of being disenchanted, disillusioned, and even disappointed with Christmas, and how a small reminder of the importance of showing kindness to others, reignited her festive spirits.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

Surprisingly, I am feeling a little Grinchy for this time of year. This is a new sensation for me, usually the first to get swept up in the spirit and fun that coincides with end of year festivities, advent calendars and the glitter of fairy lights as they dance in trees and sparkle on balconies and roof tops.  Instead, my usual yuletide enthusiasm has been replaced with ‘dis’ words, unfamiliar feelings of being disenchanted, disillusioned, and even disappointed. The promise of joy, love, connection, and peace that usually accompanies this time of year seems to have dissolved within me and completely lost its magic.  

Curious. So completely out of character. And yet, after some reflection, the reasons for my Christmas apathy are probably not all that surprising.

Initially, I put it down to fatigue. 2023 has been a big one, lots of challenges and opportunities, along with some struggles that have left me a little winded. The reality when you get the wind knocked out of you is that you don’t always allow adequate time to recover. Instead, you jump up and get straight back into the ring, failing to deal with any lingering feelings of pain and discomfort. Even though my emotional load has been accumulating over the last 12 months, I am confident that this isn’t the only thing that has started to dim the spark of what used to be my Christmas spirit.

So, if this isn’t the cause, what could it be?

After some soul searching what I discovered was that the real reason Christmas felt out of step this year was less about me and more about the event. The promises, rituals and traditions associated with the festive season seemed to be losing their specialness. More than that, they seemed to be losing their meaningfulness.

The lead up to Christmas now starts as early as August in some retailers, with ‘Christmas creep’ seeking to take advantage of those willing to overindulge as they aim to bring joy to others. This type of joy is manufactured through the promise of creating a ‘proper Christmas experience’ for loved ones. While it is not the gamechanger that clever advertisers will want us to believe, it can create an instant dopamine hit as we anticipate the joy that others will experience through our generous gift giving.  I completely get it - we could all use a few more of those precious dopamine hits at the moment.

So perhaps it is just me, and given that Christmas is almost here, it is me that needs a change of perspective. Unfortunately, the reality of personal experience and challenge can sometimes derail my best intentions. One less at our dinner table this year is a painful reminder of the loss and grief that my family lives with.  The number of people experiencing loneliness, homelessness and violence is on the rise. Working in this space, I am continually reminded that the services that we provide are vital, yet they cannot keep up with the demand and level of need within our community.

But there is hope, and recently I was buoyed after watching the 2-minute Christmas advertisement for Charlie's Bar, Enniskillen (search for it on YouTube or copy the link at the end of this article). The clip reminded me of the importance of showing kindness to others, because the reality is that you never really know what is going on behind the scenes for someone else. It could be a stranger, a neighbour, a friend, or a family member.  In the video, an elderly man is laying flowers on a grave, and passes through the streets without acknowledgement from anyone around him. Until he sits in Charlie’s Bar in Enniskillen and orders himself a beer.

I won’t spoil the ending as I want you to watch the video, but I will tell you that this video flicked a switch within me. It reminded me of the true meaning of Christmas, and the power that lies within each of us to show kindness and hope to others.

Charlie's Bar, Enniskillen Christmas Ad! Featuring Birdy – People Help the People

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week, Tanya reflects on Christmas, a time of warmth and celebration for some and, for others, a time of challenges which can overshadow the holiday season.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

As the festive season approaches, it is with a mix of joy and sensitivity that I reflect on the nuances of Christmas, a time traditionally associated with warmth, togetherness, and celebration. In this reflection, I acknowledge the very real challenges that many individuals and families face during this season, from the burdens of the cost of living to the weight of loneliness that can overshadow the holiday cheer.

The reality is that not everyone has a supportive network or a family to share the joy with. The emphasis on family and social connections during this time can accentuate feelings of isolation for those who are estranged from their families, have lost loved ones, or are geographically distant from their support systems.

Social expectations and the pervasive images of joyful celebrations can exacerbate the sense of loneliness for individuals who may be spending the holidays alone. The contrast between the festive atmosphere and one's personal circumstances can be a stark reminder of what is lacking, intensifying the emotional impact of isolation.

In an era marked by economic uncertainties and the constant struggle to make ends meet, the financial strain associated with Christmas can be particularly daunting. The pressure to provide a picture-perfect celebration often clashes with the realities of a tight budget.

Societies' emphasis on gift-giving and lavish celebrations can contribute to a sense of exclusion for those who cannot afford to participate in such activities. The commercialisation of Christmas may inadvertently deepen the divide between those who can partake in the material aspects of the season and those who cannot.

Volunteering time, acts of kindness, reaching out to those who may be feeling lonely, and supporting initiatives that address financial hardships can help alleviate the burdens that some may carry during this time.

In Bundaberg, there are various organisations that can help. Angel’s Community Group, Angel’s Santa Assistance program provides food hampers for families and gifts (toys) for children 0-17 years. Bundaberg Regional Council’s Mayor’s Christmas Cheer Appeal is working with local churches and charity groups on the frontline of support services to deliver Christmas hampers.

It is heartening to witness the collective efforts of these organisations and the wider community dedicated to making a positive impact during the festive season.

Embracing the true spirit of the season involves not only celebrating joyfully with those around us but also extending kindness and consideration to those who may be need a little extra support. Together, we can create a community where the true spirit of Christmas, marked by kindness, understanding, and generosity, shines brightly for all.

"STRONGER TOGETHER" is a weekly column where Tanya explores key issues. This week Tanya discusses the journey of prioritising yourself, setting boundaries, and saying 'no'.

By IMPACT Community Services Managing Director Tanya O'Shea

Tanya O'Shea, IMPACT Community Services Managing Director

In recent years, I've come to appreciate the delicate balance between giving and preserving my own well-being. For the longest time, I wore the badge of a people pleaser proudly, always saying yes even when my plate was already overflowing. It took a personal revelation and a conscious effort to realise that saying no is not a sign of weakness; rather, it is an assertion of self-worth and a key to maintaining a healthy work-life balance.

In a world that often glorifies the word 'yes,' learning to say no has been a transformative journey for me. The turning point came when I was sitting in front of my computer, watching emails continue to drop in, and suddenly feeling an overwhelming tide of emotion rise within me. Not because I was feeling unsafe, unhappy, or unwell. To put it simply, I was drowning in commitments and obligations. Things that I had chosen to do, to keep others happy or to keep up with the demands of work, family, and personal aspirations. This will not be an unfamiliar story for many of you, yet many of us continue this merry go round of emotion until we reach the inevitable – burnout.

So, what is the secret to putting clear boundaries in place and saying no without feeling guilty? 

Embarking on the journey of prioritising yourself through saying no can be challenging, especially in the beginning. One of the keys to saying no assertively lies in understanding your priorities. Recognise your limits and be honest with yourself about what you can realistically handle. This self-awareness is crucial for maintaining your mental and emotional well-being.

Crafting a polite yet firm refusal is an essential skill. Instead of a flat-out rejection, consider expressing gratitude for the opportunity and then politely declining. For example, you could say, "I appreciate your trust in me for this project, but my current commitments won't allow me to give it the attention it deserves. I hope you understand." Or “Thank you for thinking of me, but I’ll have to pass this time.”

It's also essential to remember that saying no is not a rejection of the person making the request; it's a decision based on your own needs and priorities. Be assertive but empathetic, and most people will appreciate your honesty.

Creating a buffer is another effective strategy. If you find it challenging to say no outright, consider buying yourself some time. Respond with, "Let me check my schedule and get back to you." This gives you the opportunity to evaluate your commitments and make an informed decision.

Saying no is not about closing doors; it's about choosing the ones that lead to a balanced and fulfilling life. Embrace the power of no, set boundaries, and watch as your newfound assertiveness enhances both your personal and professional relationships.

Remember, by saying no, you are not just prioritising yourself; you are ensuring that when you do say yes, it is a commitment you can wholeheartedly fulfill.

Pictured from left to right is Hannah & Aria, who have been attending the Positive Start Program, and Dee Cosgrove (midwife).

In the heart of Bundaberg, is a dedicated midwife and registered nurse, whose extensive experience is shaping the way mothers and families experience pregnancy and early parenthood.

Meet Bundy local, Dee Cosgrove.

With a compassionate touch and a wealth of knowledge, Dee is a guiding light for those navigating the beautiful yet challenging journey of pregnancy and childbirth through IMPACT Community Services through Foundations for Life program, as well as at the Bundaberg Base Hospital Family Unit.

“I love working with the mums and bubs and the little families” she said, acknowledging that the journey often involves the entire family.

IMPACT’s Foundations for Life, held every Thursday, is an initiative aimed at enhancing access to high-quality antenatal and postnatal care for vulnerable women under 25 and their partners in the Bundaberg region during pregnancy and for up to 6 weeks post-partum.

Dee understands the importance of quality time and personalised care and appreciates the unique opportunity that Foundations for Life offers.

“It gives me a way to be able to connect and just spend more quality time with the ladies.”

The program goes beyond addressing the physical aspects of childbirth, encompassing tailored support and education, and fostering collaborative partnerships.

She captured the essence of her work with a profound statement that reflects the holistic nature of the program as it looks to nurture confident and informed parents: “It’s not just babies that are born, it’s parents that are born as well.”

Dee’s dedication to fostering connections and building confidence among expectant mothers and families reflects the broader goal of IMPACT Community Services — creating healthier and brighter futures for young families.

“It’s just a lovely service, and a privilege to help ladies to connect and become more confident.”

For more information about IMPACT Community Services Foundations for Life program, please visit Foundations For Life - Impact Community Services or call 07 4153 4233.

Please note: This website may contain references to, or feature images, videos, and voices of Aboriginal and Torres Strait Islander peoples who have passed away.

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