Staff engagement key to organisational growth at IMPACT

With an organisational focus on improving lives, it was reassuring to see IMPACT excel in areas of people and wellbeing.

IMPACT scored at or above 80% in five categories including work and life blend, management, social connection, enablement, and teamwork and ownership.

IMPACT’s People and Culture Manager Karen Craft said employee engagement was important for us because high levels of employee engagement correlate to high levels of customer service and organisational performance.

She said the 2021 Employee Engagement Survey was a way of getting direct feedback from our employees and we had a 75% participation rate – which means most people had their say.

“Our engagement score was 76% which meets the benchmark for Australian companies with 100 – 2000 employee and exceeds the benchmark for global Not-For-Profit organisations by 1%,” she said.

“This is a good overall result, both in terms of our stand-alone performance and in comparison to similar sized organisations.

“77% of people who completed the survey also took the time to make a comment, so we have quantitative and qualitative information.”

In addition to the overall IMPACT result, Karen said there were results for teams of three staff or more and the table of results across the teams is called a ‘Heatmap’.

“There are some fantastic results for some teams and a small number of teams where we clearly need to do more to improve their engagement,” she said.

“Engagement reflects levels of enthusiasm and connection that people have with the organisation and the survey has been a way of showing that these things are wanting in a small number of teams.”

Managers are currently discussing the results with teams and we want to identify one action item with each team that’s relevant for them and one for IMPACT overall to improve.  

The actions and another round of communication will be finalised in February 2022.