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IMPACT: sharing our role as changemakers in the community

Last updated:
06/04/2021

IMPACT Community Services' MD Tanya O'Shea will be one of three panelists discussing social innovation tomorrow at CQUniversity's online Festival of Change

IMPACT Community Services MD Tanya O'Shea will tomorrow speak at CQUniversity’s Festival of Change where she will discuss the conception of one of the organisation’s social enterprises.

The festival is a learning opportunity facilitated by CQUniversity’s Office of Social Innovation and runs from August 31 through to September 18.

The national event is designed to celebrate and bring life to changemaking within the CQUni community. It also aims to acknowledge the positive impact the university and its stakeholders are having on the world while promoting opportunities for engagement, learning and collaboration.

Speak to New Image Laundry today

Mrs O'Shea has been invited to speak on the ideation phase of IMPACT's second social enterprise, New Image Laundry.

“I'll be sharing our journey of looking for a social enterprise that benefited both us and the community,” Mrs O'Shea said.

“We'd had great outcomes with the Material Recovery Facility (MRF) and we wanted to add another.”

She said the focus was on job creation to achieve social outcomes.

“We wanted another social enterprise, like the MRF, that could create jobs for the community particularly for people with a disability and mental illness,” Mrs O'Shea said.

Recycle with IMPACT's Material Recycling Facility

The criteria for the business was that it had to provide low-skill work for our assisted workers, add value to the community, and it had to fill a gap in the business landscape.

Tanya and her team brainstormed several different ideas and decided to trial five different businesses: a cleaning company, a car-detailing business, a fishing lure manufacturing business, a jam-making business and the laundry.

They all had potential as an independent revenue stream, so they trialled them all for two years, but four fell short for different reasons.

“The jam-making business was very successful, so much so that we couldn't keep up with orders, but the business wasn't scalable,” Mrs O'Shea said. “The one that ticked the most boxes was the laundry.”

Before the current New Image Laundry, IMPACT had bought existing business Peg and Iron and rented a premises at East Bundaberg. In 2016 IMPACT purchased the vacant block of land at Inglis Court and built the new state of the art facility that is in operation today.

Give a little, get a lot: volunteer with us

“We went on a fact-finding road trip and got a lot of useful help and information from a number of commercial laundries including Vanguard Laundry, another social enterprise in Toowoomba,” Mrs O'Shea said.

“We took the idea to government and they provided us with $900,000 towards the $2.8million required to set up the business and since then it's been very successful in creating employment.”

The Festival of Change session will follow the Human Centred Design framework. Mrs O'Shea will be joining panel members prominent in the field, such as Elise Parrups, CEO Qld Social Enterprise Council, and Leslie Lowe, a fellow CQUni Alumnus Winner.

CQUniversity is well regarded as Australia’s most inclusive and engaged university, with social innovation as a driving value and ethos. It has received accreditation from Ashoka U as Australia’s only changemaker campus. As one of Bundaberg's most successful community service forward thinkers, IMPACT is a passionate advocate for social innovation in the region.

Register here now.

Welcome to the latest instalment in our Awkward Conversations series.

Awkward Conversations is an IMPACT Community Services' initiative where we explore some of the challenging issues happening in homes across the region.

Today we look at how to get back out into social life after the passing of a long-time partner.

Awkward Conversations: Focusing on teenage same-sex relationships.

Awkward Conversations: My b/f wants a naked shot of me.

Awkward Conversations: Should I move to Brisbane to look for work?

Widow: Since my husband passed away 5 years ago, I’ve been so lonely. I’ve lost contact with the friends we used to have and I’m not sure I want to re-connect with them now. How do I make friends in a place like Bundaberg? Everyone seems to know each other and I don’t have the confidence I used to have to start talking to strangers. Any help you can provide would be great because it’s getting me more and more depressed.

Friend: Well, first I'd think about visiting a doctor to talk about your depression, and if your GP thinks that there are solutions in community organisations, then perhaps ask for a referral to Ozcare who can assist you with linking to other services. There are lots of community programs and social groups you might want to investigate.

There is a Community Visitors Scheme that organises willing volunteers to visit you in your own home. You don't have to commit to anything but it might be nice to have a volunteer over for a cup of tea and a chat. You might even consider volunteering yourself. The good thing is that you know the person will be glad to see you because they've signed up for that very purpose. There are lots of ways to connect with people and you don't have to do it alone. There are lots of programs that are already set up for that very thing.

Are you feeling a sense of loneliness? Do you want to meet new people but are not sure how? Phone IMPACT Community Services' CVS program today to find out how our services could help you.

Make sure you keep an eye out as we explore more important topics in coming weeks. Our responses are purely hypothetical; each person's case will be different and what might be the right decision for one person may not be for another.

We’d love to hear from you if you’ve got a question you would like us to delve into.  Simply share a comment on our Facebook page, or if it’s something you would prefer to keep confidential, email communications@impact.org.au

Aligned ethics, values and great benefits are just some of reasons why well-travelled Finance Manager Juanita Farley chose IMPACT Community Services as her next employer

24/08/2020

You can take the girl out of the country, but you can’t take the country out of the girl. At least that’s the lived experience of IMPACT Community Services’ new Finance Manager Juanita Farley.

Juanita brings a mountain of experience to her new role at IMPACT from a wide variety of jobs both around Australia and the world. Judging by her first six weeks working for the organisation, she said she is settling in nicely to her collaborative and supportive surroundings.

“I’ve done quite a lot of things, both in Australia and overseas, and I have background experience in lots of different industries,” she said.

“But IMPACT is the first employer I’ve ever had who took the time to make sure we were the right fit for one another by hosting a Teams meeting with other staff before taking the position.”

Careers with IMPACT

Born and raised in the inland town of Biggenden, Juanita set her sights on big city lights when she moved away at age 18. She decided to move to London for six months – which quickly turned into six years.

Since then, working in oil and gas, mining, financial services and not-for-profit industries have made up just some of the feathers in Juanita’s hat, and moving back to the small city of Brisbane after living the high life in the Big Smoke seemed a somewhat daunting task.

Juanita thought she would struggle living in such a small city again, but after settling in to BrisVegas, even that became too big for her.

“My motivation was to come back to grassroots, be closer to family and I was also attracted to the healthier and more relaxed lifestyle,” she said. “I just became sick of the hustle and bustle of city life and found myself wanting to slow it down and keep life simple.”

What resonated with Juanita were her aligned core values with IMPACT.

“IMPACT is a not-for-profit organisation, and the feeling of actually making a difference in people’s lives really does make work more meaningful,” she said. “Also, the flexibility was attractive and the employee benefits that come with working for public benevolent institution.

“The other thing I found appealing is the fact IMPACT will pay you for 2 hours a month to volunteer for another charity.”

Reward yourself, volunteer with IMPACT

The role of Finance Manager is a perfect balance for Juanita who gets to juggle the black and white of accounting with the diversity of managing industry and culture.

“Everyone seems lovely, very supportive, and it just seems like a very nice working environment. Very collaborative and supportive,” Juanita said.

Other than work, Juanita is loving the short 12-minute commute from Bargara and can easily drop her daughter off at St Luke’s on the way in.

“Bargara is just magical,” she said.

Residents of Gayndah and Monto are encouraged to make an elderly person's day through IMPACT's Community Visitors Scheme

25/08/2020

The call has gone out for volunteers in the Gayndah and Monto communities to join IMPACT Community Services’ Community Visitors Scheme (CVS).

The scheme links volunteers with residents in aged care facilities, including Gunther Village in Gayndah and Ridgehaven in Monto.  CVS can also link volunteers to clients in their homes who receive a Home Care Package.

Many elderly people are missing key interactions, and even more so in these COVID times.

CVS coordinator Heather Hinsbey said volunteering was an amazing way to contribute.

Learn more about CVS

Ms Hinsbey said the organisation had seen a drop in volunteer numbers from the onset of COVID.

“If you have a little spare time, would like to make a new friend or change someone’s life for the better, talk to us today about volunteering in the Community Visitors Scheme,” Ms Hinsbey said.

“Our volunteers take great pride in becoming a regular friendly visitor and enriching the quality of life of the people they visit.

“Perhaps you’ll enjoy having a game of cards, listening to music, playing a board game, taking a short walk outside, helping to write letters, reminiscing about days gone by or simply having a chat and a cuppa.

“We ask that you are able to make a regular visit, approximately an hour a week.”

She said volunteering provided a healthy boost to a person’s self-confidence, self-esteem and life satisfaction.

“Regardless of your skill set, we love engaging with people from varied backgrounds and welcome all volunteers as valued members of an amazing team,” Ms Hinsbey said.

Find out why Roy volunteered for 28 years

She said she was frequently confronted with people praising the benefits of the scheme, to visitors and residents alike.

“I often hear from our volunteers about how much they get out of the scheme,” she said.

"Our volunteers often tell me 'If you think that I am giving to the resident I visit, well whatever I give, I get three times more'.”

If you are interested in volunteering in the CVS, contact Heather Hinsbey at IMPACT on 4153 4233.

If there was a list of people that should be named a Saint, Roy McGuiness is sure to be at the top.

After 28 years of making meaningful friendships with people in aged care, Roy is regretfully hanging up his volunteer boots to focus on his health and family.

IMPACT Community Services takes pride in thanking Roy for his hard work and dedication to the cause. His decision comes at the beginning of Seniors Week and offers a timely reminder of why it’s so important to spend time with the elderly community and offer valued companionship to people who would otherwise be lonely.

Volunteer today

The 75-year-old began with IMPACT’s Community Visitors Scheme in 1992 which is when the pilot program was first rolled out in Australia, making Roy one of the longest serving CVS volunteers in the country.

Roy said anybody who doesn’t volunteer is missing out.

“I just love everything about it,” the retiree said.

A fulfilling lifestyle change

After a demanding career in telecommunications Roy wanted to pursue a more rewarding role, so he enrolled in SkillShare’s (an earlier version of IMPACT) 12-week Aged Care course. He worked his way into the industry by first volunteering at Kepnock Grove and not long after became employed as a carer and cleaner.

Start your career in aged care

At the beginning of his aged care career Roy could only pick up shifts in the morning and evening, so he would ride his pushbike around town under the midday sun to voluntarily visit his friends in the CVS program.

“I rode 25 miles one day,” he said. “Then I did two hours work after that.”

Making a real difference

Roy enjoyed everything about the kind-hearted act, from the fulfilling companionship he offered others, to the life stories he got to hear and the extended families he grew to know.

“That’s the best part,” Roy said. “When you get to meet their family members and develop relationships with them, that’s when it gets really good.”

Family members really appreciate the impact that CVS volunteers have, as often family are not in the same town, leaving their loved ones with no local connections.

Over the years Roy made such detailed reports of his visits with participants that IMPACT staff felt like they had been there in the room themselves.

It's time for others to take over

Without a doubt, Roy has shared in some emotional times and has been to many funerals throughout his career. But the heartache of losing someone simply reflects the depth of friendship gained.

Roy said volunteering is a very rewarding and important opportunity to help others.

“It’s such a heart-warming thing to do,” he said.

If he could, Roy would go on volunteering forever, however it’s time for him to step aside and let others fill his shoes.

If you are interested in meeting new people and making a real difference in someone’s life, phone us today on 4153 4233 or visit the volunteer information page our website.

Tammy Bentley is a living example of how to turn a setback into an opportunity, bringing life and colour to elderly residents in IMPACT’s Community Visitors Scheme (CVS).

A few years ago Tammy injured her back and had to regularly go to Brisbane. She decided all the time she spent waiting and on trains could be put to better use, so she bought some supplies and began colouring.

The creative outlet provided her with a positive distraction and relief and something she was eager to share with others.

Volunteer with IMPACT

One day she was at IMPACT Community Services for an appointment and learned about the CVS.

She suggested to the scheme’s facilitator, Heather Hinsbey, that she'd like to share her skills with others and signed up.

Tammy started a class for 12 people every Sunday at an aged care facility before COVID-19 struck.

During the restrictions when she could not go in, she delivered packs for all of the participating residents on a regular basis.

And now that the restrictions have eased she does one-on-one visits for all her burgeoning artists.

Professional colourist

Tammy is actually a professional colourist and does work with book covers. She is friends with lots of artists and book compilers and has amassed hundreds of designs and pictures, along with permission to share them.

While for so many people, the coronavirus threw everything into turmoil, it only made Tammy more determined to share her knowledge.

“Life will never be the same,” Tammy said.

“It has made me think outside of the box and I'm always thinking of ideas to make it better.

“Everybody is learning, me included.”

Tammy knows she's hit upon a great remedy for anyone who needs a respite from their problems and issues, or just an opportunity to “get out of the doldrums”.

“Everyone needs a creative outlet and this is very therapeutic, very meditative and highly addictive,” she said.

A happy family

Tammy regards the residents she visits as family now.

“Nothing beats spending quality time with them, colouring and talking and laughing,” she said.

IMPACT is always looking for more volunteers to join its CVS program. If you are interested in helping provide friendship to one of our region’s elderly call 4153 4233 or click here.

Greg and Judy Stubbs are volunteers with IMPACT Community Services and they love the relationships they’ve developed with the people they go and see.

As volunteers in the Community Visitors Scheme (CVS) they love being able to provide this support, meeting people and hearing their stories. But the benefit is not just for the participants but for the visitor, too.

YouTube Video https://www.youtube.com/watch?v=PdprSD2-e8g

IMPACT desperately needs more volunteers to help provide support and company for elderly people across the region who would love to regularly see a friendly face.

“I just love learning about things, and all about the jobs these guys have had,” Greg said. “The fellow I'm visiting now has had so many interesting jobs: he owned a trawler, he's worked on oil rigs, he was a lighthouse-keeper, and he drove buses across the Nullarbor.

“And he was an undersea diver and he even held the Australian record for diving depth.”

Greg will spend 40 minutes to an hour with his new friends in their homes. The daughter of one said that “Dad always looks forward to you coming for a chat”. 

For Greg and Judy the conversations were also a way to learn about their new home.

“We've only been here six years and we've learned so much from Greg's conversations with those he visits,” Judy said. “We're from Rosewood down near Ipswich. We looked everywhere but didn't want to join the rat-race, and someone suggested Bargara, and we saw Coral Cove and that was it.”

Greg said he’d always wanted to volunteer.  One day saw a billboard promoting IMPACT and calling for volunteers to visit the elderly.  He picked up the phone.

“It was just something I always wanted to do,” Greg said.

“Even back years ago, when I was still working, just to go and visit some old folks and have a chat. I'm a good talker, so I knew I wouldn't find it difficult.

“There's always something you can find out when you talk to them, especially the old guys who were involved in the second world war, and life back in the 40s and 50s. You learn things that you don't read about.”

Greg has new been volunteering for four years.

At the start, Judy was volunteering in the hospitals.  As Greg shared the stories from his visits, she thought it would be good to join herself.

“I've been visiting Inge for over a year now,” Judy said.

 “She's just turned 91 and told me all about growing up in communist East Germany. She's very fit and the first thing we do is go for a walk.

“We even took her to the show and she won prizes for her crochet work. And now she's crocheting beanies for my daughter and my granddaughter.”

And it doesn't take much to establish that human connection so many of our elderly need.

“If you talk to them you find out things you have in common,” said Greg.

“It could be they had a job that was similar to yours, or a sport they played. It doesn't take much to establish that connection.”

If you are interested in volunteering in the CVS, contact Heather Hinsbey at IMPACT on 4153 4233.

Volunteer Tony Cartledge says he hit the jackpot the day he took a chance and contacted IMPACT Community Services.

Tony is one of IMPACT’s volunteers.  He describes the work he does “like the perfect job”. 

Tony is IMPACT's volunteer content writer; a valuable member of the Marketing and Communications team. And it seems the arrangement is a match made in heaven.

With the spotlight on the generous contribution of volunteers across the country for National Volunteers Week, IMPACT’s Innovation General Manager Nathan Spruce said it was amazing what could happen when people were open to thinking outside the box.

Tony’s gift with the written word is helping breathe new life into IMPACT’s story telling capacity and ability to let people in the community know about the life-changing programs the organisation runs.

Tony said it all started when he had to organise his own mutual obligation volunteer position.

Rather than doing what everyone else was doing, he wanted to make use of his skills as a writer, honed at the NewsMail as an advertising features writer and sub-editor and also as a published author and aspiring novelist.

He said he hit the jackpot on the first try.

“I emailed IMPACT and got a call from Nathan almost straight away,” Tony said.

“They were expanding the use of original content and needed someone exactly like me.

“It's great work, and right up my alley. I basically talk to staff and clients and help them tell their fascinating stories and how IMPACT is transforming their lives.

“And it's especially meaningful knowing all the good work that IMPACT does in the community.”

Tony writes most of the blog posts on IMPACT’s website and the social media posts.

Tony has done volunteering before, at the Bundaberg Tourism Information Centre, but he said this position was the perfect combination of the use of his individual skills and the best use he feels he could make of them.

Mr Spruce said it was a win-win being able to match someone with the skills and experience with a position that helped the organisation.

He said volunteers brought great benefits to organisations and the broader community.

“We are so pleased that Tony reached out to us and we’re able to utilise the skills he has and harbour the passion he brings,” Mr Spruce said.

“We feel there’s a real sense of purpose in everything Tony does and he is highly regarded as an important part of our team.”

If you want to volunteer with IMPACT call 4153 4233.

Poppy, 98, thoroughly enjoys her visits from IMPACT Community Services volunteer Margie Boyd, but now Margie is able to take Poppy on adventures into the wider world from the comfort of her own home.

Margie is a volunteer with IMPACT's Community Visitors Scheme (CVS), which provides that all-important regular contact that some of our elderly are missing.

Now Margie is able to use technology to make those visits far more exciting and rewarding.

IMPACT's CVS program has several sets of virtual reality goggles that can give residents access to a world of amazing experiences, including National Geographic footage of such adventures as sailing down the Nile, sitting and watching elephants, a trip to space, and sailing through Antarctica, looking at the icebergs.

There are also some meditation apps, where one can relax in a rainforest or a beautiful garden. The VR technology allows experiences to be tailored to the individuals interests and hobbies, or someone’s own culture.

“Poppy loves new things,” said Margie (pictured with IMPACT's Steven Hull).

“She's not afraid of new technology like this. She's an innovator. And she loves nature.

“Every time I go we visit her garden and look at her plants, which she's very proud of. I mentioned the googles to her and she's keen to use them. So next visit she'll be able to see some other gardens.”

Margie has been visiting Poppy for about eight months and looks forward to her visits just as much as Poppy does.

“She has so much history, she knows so much, I love to hear her stories,” Margie said.

“She's encouraging and she looks forward to our visits. And it’s helpful for her to voice what she wants to do because she still has plans for things she wants to achieve.”

IMPACT's CVS program connects volunteers with people in aged-care homes or in their own home.

If you want to find out more about becoming a volunteer call 4153 4233.

Georgie Jackson has been writing poems for 40 years, and with the help of her community visitor, they may well find their way into print.

Georgie, 87, came to the Bundaberg region in her early 40s and stayed 16 years. She and her husband were caretakers at the showgrounds.

Then she left town, and came back four years ago from Bendigo.

She has been at her Fairways home in North Bundy for 18 months and loves it there.

“They have a great facility,” Georgie said.

“But I felt a little isolated. I couldn’t get out much and had no one here but the family.”

That’s when IMPACT’s Community Visitor Scheme came to the rescue. Someone in the Fairways office had suggested it, so they got in contact with IMPACT and we sent her Tessa.

It was a match made in heaven.

Before COVID-19’s arrival Tessa visited Georgie every Friday for about a year.

“I made sure I made no other plans on Friday, that was Georgie’s day,” Tessa said.

“Since COVID we have to talk by phone now.  We talk a couple of times each week.”

She said she couldn’t wait to see Georgie in person again and had even got her flu vaccine, for the first time in her life, so she could visit at the earliest opportunity once restrictions allowed.

“It’s a genuine friendship now," Tessa said.

“I get more out of it than she does.

“Georgie’s a people person.

“They all fall in love with Georgie.”

Both ladies enjoy writing poetry, something Georgie has done since her early 40s.

“I had some bad side effects from blood pressure tablets and had to go into care,” Georgie said.

“While I was there I felt my mother’s presence and just started to write poetry. Later I found our old family bible and there were some verses in the back, and I found out they were Mum’s.”

When she was 72, Georgie went back to TAFE and learned "anything and everything".

“You never stop learning,” Georgie said.

She also paints and one of her artworks won a $400 art prize and is on show at the Bendigo Hospital.

Georgie has had a hard and varied life, being one of eight girls who then grew up and married a share farmer. That full, rich life is where all the poems come from.

But now the poems don’t come as easily as they used to. Perhaps sharing hers with her CVS buddy Tessa, who is also an avid poet, will get the pen flowing again.

“I’ve been blessed finding Georgie,” said Tessa, who wants a typewriter to compile all of Georgie’s poetry to share with everyone.

Before COVID-19 struck, Georgie and Tessa attended a morning tea for CVS participants and had a wonderful time. If she was more mobile Georgie would love to be a visitor herself, sharing her gifts with others.

IMPACT needs more volunteers.  If you want to volunteer call 4153 4233 or register at https://www.impact.org.au/forms/volunteer-today

 

One of Georgie’s poem:

Pine Tree

It’s spring and I’m in love with life

Although I’m only just a girl

I’m filled with an alerted rife

I feel this feeling sway and swirl

 

My head is full of things to do

Not chores like dishes, beds and floor

I wish I could explain to you

The longing to rush through the door

 

To climb a pine tree very high

Is really where I want to go

To smell the sap and feel the sigh

And look on family down below

 

There’s lizard’s basking in the sun

Old wombat in his hole asleep

The early morning’s just begun

All this beauty mine to keep

 

As I nestle here alone

The sunshine warm upon my face

All aspects of the day are gone

It truly is a peaceful place

 

I’ve day-dreamed here for quite a while

Time to me means nothing yet

It’s times like these that make me smile

I’d like to stay ‘til sun is set

 

But I must venture down it seems

To face the chores I left undone

For a while I’ll leave my dreams

And just pretend I’m having fun

 

I bravely face my mother’s scowl

I feel her hand smart on my seat

I’m so in love I cannot howl

I think about the blossoms sweet

 

I feel so good about the spring

It fills my days with love and joy

I’d rather walk the bush and sing

Than play with any man-made toy

 

It’s sad to think they punish me

It’s hard for me to comprehend

I’d rather climb up in my tree

And have a kookaburra friend

 

How serious my family are

One day I hope they’ll come with me

It really isn’t very far

There’s happiness up in my tree

Tony Cartledge is probably one of the few members of the IMPACT Community Services family for whom the change to working from home was really no change at all.

He ticked all the boxes for a seamless transition to continuing his communications duties from the comfort of his flat.

Tony has some mobility issues so he rarely went out before the restrictions, and as it turns out, his work and his passion, which is essentially the same thing – writing, makes staying at home very easy.

And he's a confirmed bachelor, so he doesn't have to make the 101 little adjustments and concessions others make.

So staying at home is kind of a dream situation for him.

“I'm a sci-fi nut,” Tony said.

“And when I'm not writing the stories of IMPACT staffers and clients, I'm writing a sci-fi novel about machine intelligence in the near future.

“I've completed a second draft and I'm working on revisions right now for a third. It's called Better Angels, and is about acceptance, what it means to be human, and being the best that we can be.”

He said he was enjoying revisiting his extensive DVD library.

“And I've got a vast DVD sci-fi library which I'm re-discovering, starting with Battlestar Galactica,” Tony said.

“This is not only the best sci-fi series ever made, but one of the finest dramas every made. A close second is Westworld. That one's next.”

Tony is a volunteer content writer and has been talking to a number of staff members who are also working from home and juggling competing priorities.

“Everyone seems to be managing very well,” Mr Cartledge said.

“And it feels friendlier, more intimate, that I'm being invited into people's homes. It's nice.”

With the prospect of working from home extending into the unforeseeable future, Tony feels he's well-equipped for the job.

This is part of our series on IMPACT staff and how they’re adapting to the changing times brought on by COVID-19. Our inspiring staff remain as committed as ever to the delivery of vital services and programs that enable people in the Bundaberg region to Live, Grow and Prosper.

IMPACT's Community Visitors Scheme needs more volunteers just like Betty Rogers and the others in the program who commit their time to providing friendship and improving the lives of the elderly.       

Betty is one of IMPACT Community Service’s longest-serving volunteers, having helped others in the community for more than 24 years.

As the organisation calls for more people to join its Community Visitors Scheme, Betty has outlined why she first started and the benefits she gets from helping others.

“If I was living in an aged care facility, I’d love for someone to visit me and spend time connecting," Betty said. 

She said she loved it when those she visited shared their early life stories and they seemed to like hearing of her “adventures.”

“I always come away feeling good after a chat and sharing lots of laughs,” Betty explains.

“I feel I get as much out of volunteering as they do.”

Recently Betty brought two people together who hadn’t seen each other for years despite them both living in the Bundaberg region.

It had seemed very unlikely that it would be possible for them to meet as they were both immobile, until Betty became involved.

“I was instrumental in getting my wheelchair-bound lady to visit her brother who she hadn’t seen in four years," Betty said.

"With the approval of the aged care facility, I arranged the maxi taxi and the reunion was such a special moment.

"My tears at their reunion were just as genuine as theirs ... it was very special."

She said she joined the scheme after Janette, IMPACT’s Coordinator at the time, and Gwyn Bishop spoke to her.

“They must have had a good message because I joined, and have been doing it ever since,” said Betty, who also enjoys having a sing-a-long at aged care homes.

The scheme’s current coordinator Heather Hinsbey said the volunteers took great pride in enriching the quality of life for others.

“If you have a little spare time, would like to make a new friend or change someone's life for the better, talk to us today about volunteering in the Community Visitors Scheme,” Ms Hinsbey said.

“This friendship program is about linking volunteer visitors with people who live in aged care facilities throughout the Bundaberg and Burnett regions.

"Volunteers can also choose to visit In-Home Care Package clients in their own private homes.   

“We ask that you are able to make a regular visit, approximately an hour a week.

"Perhaps it's for a cuppa together or a board game or listening to music together ... just doing what you both enjoy.

"It’s not a huge amount of time out of the week of a volunteer, but it means so much to the people we visit.” 

Interested in volunteering? Volunteer opportunities are available in Bundaberg, Monto, Gayndah, Childers and Gin Gin.

Call 4153 4233.

The Bundaberg job landscape is as dynamic right now as it has been for many years. I'm Paea Ruka, IMPACT Community Service's general manager of employment and training, and I see great opportunities ahead for jobseekers.

Yes, some businesses are struggling; mostly companies that employ between two and 12 staff, and a portion of our mum and dad operations are having to hang in there, but there’s significant growth in other key areas.

Exciting things are happening with some of our big corporate operations, such as Greensill Farming Group, Bundaberg Brewed Drinks and those in the private medical sector.

The care industry, on the back of the NDIS rollout, is another space where jobs will continue to emerge for at least the next five or so years.

And there are some big projects on the horizon, such as Pacific Tug Group’s development at the Port of Bundaberg and other activity in the residential space.

So, what do you need to do to get a job in Bundaberg in 2020?

Here are five tips for jobseekers to position themselves on the pathway to success.

1. Take what’s available

Much of the work in the agricultural and care industry sectors can be either seasonal or sporadic and is often casual.

The best advice for those who don’t have a job is, take what’s on offer.

Sometimes you need to be prepared to go with what’s out there, which may not be what you want.

The key aspect is get working and build from there.

2. A good attitude

Every employer wants someone with a good attitude.

Be reliable and punctual, listen to what the boss wants, grow with the organisation and be a good cultural fit.

It doesn’t matter what stage of life’s journey you’re on ­– whether it’s a youngster looking to break into your first job, someone who has some life experience but is low on confidence, or a mature-aged jobseeker – having a good outlook and motivation to work is crucial.

3. A resume that works

There might be 300 people applying for any one position.

No employer is going to read through that many resumes and then interview everyone.

It’s crucial to have a resume that’s to industry standard.

Often your resume will not be read by a person.  It will go through a computer system which scans for key words.

It doesn’t matter how much design flair you’ve put in to make the resume look great, you’re out of the picture if it doesn’t have what the employer is looking for.

Sometimes these flashy resumes can’t be read by the computer software. Make sure yours is simple, clear and to the point.

As well, your cover letter needs to show you’ve done your homework.

Use this letter as an opportunity to reflect the values of the business where you are applying.

Put key words in your letter to demonstrate that you would be a good cultural fit.

4. Use a blend of methods to find a job

Jobs are advertised in many spaces, from word-of-mouth, to Facebook, Gumtree, Seek or an organisation’s website.

Facebook and Gumtree are often starting points for many mum and dad operations, while larger businesses will use Seek.

Some of the biggest operators, such as Bunnings, Woolworths and Blue Care have recruitment spaces on their own websites.

It can be worth signing up to the website and creating your own profile with some of these bigger operations, so you know when their next recruitment drive is underway.

In Bundaberg it is well worth hitting the footpath with your resume and going from business to business to promote yourself.

Have your resume in hand and ask if there are any positions coming up.

5. Volunteer or join a key service

You need to be motivated to work.  If you’re not, it doesn’t really matter what you do.

One of the keys if you’re out of work is to engage and stay active in the community.

Don’t sit there waiting for a job.  Join a group like the SES, Rural Fire Service or Surf Lifesaving – any reputable organisation.

A job will come sooner than you think.

Joining a group opens a broad network of people and often that’s the way things work.

All the best with your search.

Paea Ruka is the general manager for employment and training at IMPACT Community Services.  She oversees a suite of programs aimed at getting people working in the Bundaberg region.  Impact is a member of CoAct and is also a Registered Training Organisation.

The Bundaberg job landscape is as dynamic right now as it has been for many years, says IMPACT's employment expert Paea Ruka.

Yes, some businesses are struggling; mostly companies that employ between two and 12 staff and a portion of our mum and dad operations are having to hang in there, but there’s significant growth in other key areas.

Exciting things are happening with some of our big corporate operations, such as Greensill Farming Group, Bundaberg Brewed Drinks and those in the private medical sector.

The care industry, on the back of the NDIS rollout, is another space where jobs will continue to emerge for at least the next five or so years.

And there are some big projects on the horizon, such as Pacific Tug Group’s development at the Port of Bundaberg and other activity in the residential space.

So, what do you need to do to get a job in Bundaberg in 2020?

Here are five tips for jobseekers to position themselves on the pathway to success.

1. Take what’s available

Much of the work in the agricultural and care industry sectors can be either seasonal or sporadic and is often casual.

The best advice for those who don’t have a job is take what’s on offer.

Sometimes you need to be prepared to go with what’s out there, which may not be what you want.

The key aspect is get working and build from there.

2. A good attitude

Every employer wants someone with a good attitude.

Be reliable and punctual, listen to what the boss wants, grow with the organisation and be a good cultural fit.

It doesn’t matter what stage of life’s journey you’re on ­– whether it’s a youngster looking to break into your first job, someone who has some life experience but is low on confidence or a mature-aged jobseeker – having a good outlook and motivation to work is crucial.

3. A resume that works

There might be 300 people applying for any one position.

No employer is going to read through that many resumes and then interview everyone.

It’s crucial to have a resume that’s to industry standard.

Often your resume will not be read by a person.  It will go through a computer system which scans for key words.

It doesn’t matter how much design flair you’ve put in to make the resume look great, you’re out of the picture if it doesn’t have what the employer is looking for.

Sometimes these flashy resumes can’t be read by the computer software.

As well, your cover letter needs to show you’ve done your homework.

Use this letter as an opportunity to reflect the values of the business where you are applying.

Put key words in your letter to demonstrate you would be a good cultural fit.

4. Use a blend of methods to find a job

Jobs are advertised in many spaces from word-of-mouth, to Facebook, Gumtree, Seek or an organisation’s website.

Facebook and Gumtree are often starting points for many mum and dad operations, while larger businesses will use Seek.

Some of the biggest operators, such as Bunnings, Woolworths and Blue Care have recruitment spaces on their own websites.

It can be worth signing up to the website and creating your own profile with some of these bigger operations, so you know when their next recruitment drive is underway.

In Bundaberg it is well worth hitting the footpath with your resume and going from businesses to business to promote yourself.

Have your resume in hand and ask if there are any positions coming up.

5. Volunteer or join a key service

You need to be motivated to work.  If you’re not, it doesn’t really matter what you do.

One of the keys if you’re out of work is to engage and stay active in the community.

Don’t sit there waiting for a job.  Join a group like the SES, Rural Fire Service or Surf Lifesaving – any reputable organisation.

A job will come sooner than you think.

Joining a group opens a broad network of people and often that’s the way things work.

All the best with your search.

Paea Ruka is the general manager for employment and training at IMPACT Community Services.  She oversees a suite of programs aimed at getting people working in the Bundaberg region.  Impact is a member of CoAct and is also a Registered Training Organisation.

The Bundaberg job landscape is as dynamic right now as it has been for many years, says IMPACT's employment expert Paea Ruka.

Yes, some businesses are struggling; mostly companies that employ between two and 12 staff and a portion of our mum and dad operations are having to hang in there, but there’s significant growth in other key areas.

Exciting things are happening with some of our big corporate operations, such as Greensill Farming Group, Bundaberg Brewed Drinks and those in the private medical sector.

The care industry, on the back of the NDIS rollout, is another space where jobs will continue to emerge for at least the next five or so years.

And there are some big projects on the horizon, such as Pacific Tug Group’s development at the Port of Bundaberg and other activity in the residential space.

So, what do you need to do to get a job in Bundaberg in 2020?

Here are five tips for jobseekers to position themselves on the pathway to success.

1. Take what’s available

Much of the work in the agricultural and care industry sectors can be either seasonal or sporadic and is often casual.

The best advice for those who don’t have a job is take what’s on offer.

Sometimes you need to be prepared to go with what’s out there, which may not be what you want.

The key aspect is get working and build from there.

2. A good attitude

Every employer wants someone with a good attitude.

Be reliable and punctual, listen to what the boss wants, grow with the organisation and be a good cultural fit.

It doesn’t matter what stage of life’s journey you’re on ­– whether it’s a youngster looking to break into your first job, someone who has some life experience but is low on confidence or a mature-aged jobseeker – having a good outlook and motivation to work is crucial.

3. A resume that works

There might be 300 people applying for any one position.

No employer is going to read through that many resumes and then interview everyone.

It’s crucial to have a resume that’s to industry standard.

Often your resume will not be read by a person.  It will go through a computer system which scans for key words.

It doesn’t matter how much design flair you’ve put in to make the resume look great, you’re out of the picture if it doesn’t have what the employer is looking for.

Sometimes these flashy resumes can’t be read by the computer software.

As well, your cover letter needs to show you’ve done your homework.

Use this letter as an opportunity to reflect the values of the business where you are applying.

Put key words in your letter to demonstrate you would be a good cultural fit.

4. Use a blend of methods to find a job

Jobs are advertised in many spaces from word-of-mouth, to Facebook, Gumtree, Seek or an organisation’s website.

Facebook and Gumtree are often starting points for many mum and dad operations, while larger businesses will use Seek.

Some of the biggest operators, such as Bunnings, Woolworths and Blue Care have recruitment spaces on their own websites.

It can be worth signing up to the website and creating your own profile with some of these bigger operations, so you know when their next recruitment drive is underway.

In Bundaberg it is well worth hitting the footpath with your resume and going from businesses to business to promote yourself.

Have your resume in hand and ask if there are any positions coming up.

5. Volunteer or join a key service

You need to be motivated to work.  If you’re not, it doesn’t really matter what you do.

One of the keys if you’re out of work is to engage and stay active in the community.

Don’t sit there waiting for a job.  Join a group like the SES, Rural Fire Service or Surf Lifesaving – any reputable organisation.

A job will come sooner than you think.

Joining a group opens a broad network of people and often that’s the way things work.

All the best with your search.

Paea Ruka is the general manager for employment and training at IMPACT Community Services.  She oversees a suite of programs aimed at getting people working in the Bundaberg region.  Impact is a member of CoAct and is also a Registered Training Organisation.

Please note: This website may contain references to, or feature images, videos, and voices of Aboriginal and Torres Strait Islander peoples who have passed away.

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